Deployment Success

Calm on ESXi 3 Tier (Calm VM) is a standalone VM that you can deploy on ESXi hypervisors and leverage calm functionality without the Nutanix infrastructure.You can deploy Calm using the image available on the Nutanix Support Portal - Downloads page and start managing your applications across a variety of cloud platforms. This eliminates the need for buying Nutanix infrastructure to use Calm. Supported ESXi versions: 6.0.0 and 6.7 (vCenter version 6.7) Scale-out of Calm VM is not supported. Calm Version is 3.0.0.1. Policy engine enablement is not supported There are two available options. Deploying Calm using vSphere web-client Deploying Calm using vSphere cli.  1. Deploying Calm using vSphere web-client: Log on to the vSphere web client. Click the cluster on which you want to deploy the Calm VM. 3. Click Actions > Deploy OVF Template.The Deploy OVF Template window appears.4. In the Deploy OVF Template window, do the following. Click the Local File option to browse and uplo

Below are new knowledge base articles published on the week of January 2-8, 2022.KB 12554 - Enabling RSS VirtIO-Net Multi-Queue for Objects VMs KB 12557 - Third Party Backup Software restore operation fails mounting repository KB 12565 - Replication failing with "Metadata for vblock XX is unchanged - yet we got an extent read error earlier KB 12583 - NGT installation fails if no "xz" installed on certain Linux OSs KB 12586 - 'Unable to locate volume group' alert raised while performing AOS upgrade to 6.0.1 and higherNote: You may need to log in to the Support Portal to view some of these articles.

I was able to build a Nutanix Move server on an AHV and move VMs from Hyper-V onto the AHV.I wanted to shut down the Nutanix Move server since I won't be using it for a while, so I logged in from the console(I found out when I logged in that it was Alpine Linux.) and ran the "poweroff" command, but I got an error "Operation not permitted".How can I shut it down from the console? 

Hello Team,Greetings!I am checking to see if we can access Nutanix compatibility matrix https://portal.nutanix.com/page/documents/compatibility-matrix without needing to register Nutanix Product. Like as a partner or a regular user who do not have Nutanix products but want to check compatibility, how to do it?

Hello everybody,I was unsuccessful to boot from a SATA CDROM in an AHV VM on different Nutanix-cluster with the same AOS 5.15.4 LTS version.Allthough I explicitly selected to boot from the SATA CDROM, the VM says ‘Could not read from cdrom (Code xxx) and instantly jumps into 2048 game (what the heck).As soon as I switch to an IDE CDROM, the system boots properly.Is this a bug in AOS 5.15.4 LTS ?ThanksDidi7

I have successfully run collection (version 4.0) in Hyper-v and export ZIP. When i upload the ZIP to collector.nutanix.com, The VM Name becomes garbled, The original VM NAME was Traditional ChineseCan you help me?  Thank you! 

Below are the top knowledge base articles for the month of December 2021.KB 7503 - NX Hardware [Memory] – G6, G7 platforms - DIMM Error handling and replacement policy KB 3827 - Alert - A130087 - Node Degraded KB 1540 - [AOS Only] What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 1113 - HDD or SSD disk troubleshooting KB 4158 - Alert - A1104 - PhysicalDiskBad KB 6153 - NCC Health Check: default_password_check and pc_default_password_check KB 2473 - NCC Health Check: cvm_memory_usage_check KB 2090 - AHV host networking KB 12415 - LCM: Not fetching available versions for module: Lenovo Intel NIC Firmware' while fetching available versions. KB 4141 - Alert - A1046 - PowerSupplyDown KB 4409 - LCM: (Life Cycle Manager) Troubleshooting Guide KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 4272 - Alert - A6516 - Average CPU load on Controller VM is critically high KB 10919 - Logrotate does not rotate ikat logs KB 3786 - Alert - A1081 - Curator

Below are new knowledge base articles published on the week of December 26, 2021-January 1, 2022.KB 12559 - Clusters not listed when creating a Subnet in Prism Central after upgrade to 2021.9Note: You may need to log in to the Support Portal to view some of these articles.

Hi there,I need explaination about vCPU usage :My CPU Model is Intel(R) Xeon(R) Silver 4208 CPU @ 2.10GHz (8 core, 16 thread)  I have two socket per host So 2 x 8 = 16 cores and 4200 Mhz (base freq) / 6400 Mhz (max turbo freq) So 32 vCPU (16 cores x 2 = 32 thread with Hyperthreading) A VM use 6 vCPU and 1 core Prism report for this VM, 97% of CPU usage97% of what ? Is that 6400 / 32 x 6 = 1200 Mhz ?? The half a physical CPU ?How that calculation is made ?Thanks,Jerome

Hi all, After a seeding a VM, I want to do a cutover… However, that timed out, and I see the errow below in the srcagent log..Any idea how to deal with this?Regards,Bart srcagentI1220 16:20:14.380829 7 scheduler.go:185] [VM: 10.180.1.50-VirtualMachine:vm-75] Released resources VM-P-EX03:2009 for host 10.180.1.50-HostSystem:host-70, Left 8 limits and 32 connectionssrcagentE1220 16:20:14.380844 7 commonvm.go:943] [VM: VM-P-EX03] Reader task completed with err: [Err="ServerFaultCode: Error caused by file /vmfs/volumes/5ab8ed45-09bba504-e4b4-ac162d759d80/GN3-P-EX03/VM-P-EX03_6-000001.vmdk", Location="/hermes/go/src/srcagent/esxvm.go:208", Snapshot="MOVESnap-1", VM="VM-P-EX03"] Failed to query changed blocks for snapshot. (error=0x3008)srcagentI1220 16:20:14.380868 7 esxvm.go:2003] [VM: GN3-P-EX03] Error: [Err="ServerFaultCode: Error caused by file /vmfs/volumes/5ab8ed45-09bba504-e4b4-ac162d759d80/VM-P-EX03/VM-P-EX03_6-000001.vmdk", Location="/hermes/go/src/srcagent/esxvm.go:208", Snapshot=

I’ve been trying to download the latest version of Prism Central through Prism and consistently fails. I then downloaded the binary and metadata file but they also continue to fail to upload through Prism after various progress. I checked that there’s at least 10GB of  free space in the /home directory - are there any logs that I can look at to troubleshoot further?

Below are new knowledge base articles published on the week of December 19-25, 2021.KB 11129 - Alert - A150012 - OvnConnectionUnhealthy KB 12459 - CPU Thermal throttle event on G8 Multi-nodes platform with BMC 8.0.3 KB 12487 - VM operations may fail with "Invalid timezone: US/Pacific-New" error on AHV clusters after upgrading AOS to 5.15.5, 5.19.0.5, or newer KB 12507 - Disk resize fails with "Container UUID is required" error on Prism Element KB 12521 - LCM BMC 8.0.6 upgrade failure on NX-G8 platforms KB 12525 - LEAP - Restore for EC NearSync from incremental snapshots does not work in pc.2021.9.x. KB 12530 - Degraded CPU performance on hosts due to lack of power supply redundancy KB 12534 - Era - configure archive logs automatic deletionNote: You may need to log in to the Support Portal to view some of these articles.

New version, Link Download: https://github.com/dlira2/Nutanix-tools-for-AHV/raw/master/NIACtool%20v2.3.rar code: Fix: 1) FIX BUG IF NO EXIT ANY NIC ON VM'S 2) FIX USECTIME TO DATETIME (ELEGIBLE) New info: 1) ADD DATA PROTECTION 2) ADD SNAP ON DATA PROTECTION Improvement: 1) STORAGE POOL NEW DISPLAY METHOD FOR SIZE POOL/DISK 2) CONTAINER NEW DISPLAY METHOD FOR SIZE POOL/DISK 3) SUMMARY, STORAGE CAPACITY NEW DISPLAY METHOD FOR SIZE 4) SUMMARY, CPU AND MEMORY MORE CLEAR INFO Visit for more info: https://github.com/dlira2/Nutanix-tools-for-AHV

It can sometimes be confusing as to which network port(s) a Nutanix product or service uses. Also, this information can often be helpful when configuring network security or firewall appliances. For the various Nutanix products and services, a handy list of ports, services, their respective protocols, and a simple description of each can be found in the Port Reference documentation of the Portal. This list is conveniently divided into sections corresponding to each Nutanix product or service. Also, specifically regarding the configuration of network firewalls, a recommendation regarding the specific ports configuration can be found within the Recommendation on Firewall Ports Config knowledge base article.

Successfully connected with my GCP account, added drive, configured as persistent, but still can’t launch - the status is UNAVAILABLE for both Sandbox and Utility server.

Hi, in the security advisory “nutanix-sa-023-log4j2” ifor PC is mentioned: Prism Central (All supported versions) Patched as part of 2021.9.0.3, release pendingWhat is the expected release date?

Below are new knowledge base articles published on the week of December 12-18, 2021.KB 10013 - Alert - A110023 - Cloud Subnet Not Found KB 11629 - NCC Health Check: recovery_plan_vm_volume_attachment_config KB 11831 - NCC Health Check: crash_dump_check KB 11983 - NCC Health Check: hyper_threading_enabled_check KB 12447 - NX-G8: Nutanix BMC and BIOS Manual Upgrade Guide KB 12457 - LCM shows 'Hardware Entities' update as available even after updating it via LCM however the update option is greyed out KB 12462 - Getting "This API is not supported on Prism Central" error when trying to update Virtual Switch (vs0) configuration via Prism web console KB 12482 - MSP/Objects CVE-2021-44228 Advisory KB 12483 - Karbon CVE-2021-44228 Advisory KB 12484 - Nutanix Mine CVE-2021-44228 Advisory KB 12489 - Prism does not load Remote Site settings after removing a network from PE KB 12491 - Security mitigation for Apache log4j2 vulnerability on Witness VM 6.x (CVE-2021-44228) KB 12499 - Files Analytics

 When imaging fails for one or more nodes in the cluster, the progress bar turns red and a red check appears next to the hypervisor address field for any node that was not imaged successfully. Possible reasons for a failure include the following: A type of failure was detected. Check connectivity to the IPMI (bare-metal workflow). There are network connectivity issues such as the following: The connection is dropping intermittently. If intermittent failures persist, look for conflicting IPs. [Hyper-V only] SAMBA service is not running. If Hyper-V displays a warning that it failed to mount the install share, restart SAMBA with the command "sudo service smb restart". Foundation ran out of disk space during the hypervisor or Phoenix preparation phase. Free up some space by deleting unwanted ISO images. In addition, a Foundation crash could leave a /tmp/tmp* directory that contains a copy of an ISO image that you can unmount (if necessary) and delete. Foundation requires 9 GB

How do i change the name of an ESXI host and CVM in a Nutanix cluster?

I haven’t noticed any messages or communications regarding the recent log4j vulnerability (CVE-2021-44228). Does Nutanix have some formal announcement for customers on the status of this threat as it relates to their product portfolio? 

Hello, We have an old NX-1050 and I’m wondering what is the recommended AOS, Foundation, ESXi for this? I cannot find this model in the Compatibility Matrix website. Thanks!

Below are new knowledge base articles published on the week of December 5-11, 2021.KB 11619 - General troubleshooting knowledge base article KB 12427 - [Karbon] Nutanix Docker Volume plugin unavailable after a power outage KB 12433 - VMs do not automatically restart if an AHV host crashed while entering maintenance mode KB 12436 - HPDX Icelake Gen 10 Plus platforms need foundation 5.1.1 for imaging KB 12449 - AHV hosts can't connect to OVN controller after forcefully unregistering PE from an existing PC and adding it to a new PCNote: You may need to log in to the Support Portal to view some of these articles.

Hi Support,I have connect FO cable from switch to SFP Port in Nutanix, but in SFP led indicator is not ON, can you help ?Thanks.

I installed a new VM with Windows Server 2022 for testing and when I try to connect through RDP it works fine for 10 seconds and then I get a frozen screen and no response. Can you tell why is that?

You can prepare and migrate VMs by using Move once the Move VM is deployed successfully. The steps involved during the entire migration process are as follows: Log on to the Move UI. Add environments for migration.For more information, refer to Adding Environment section for specific environments. Create a migration plan.For more information, refer to Creating Migration Plan section for the specific source and target. Prepare VMs automatically or manually.For more information, refer to Preparing VMs Manually and Preparing VMs Automatically section for the specific source and target. Perform test migration or cutover for migration in target environment.For more information, refer to Creating a Test Capable Migration Plan or Performing Cutover section for the specific source and target. Manage migration plans.For more information, refer to Environments and Migration Plan Management. Note: Before you migrate VMs, Move does not detect whether the source VMs have security construc