Nutanix Licensing

Hello Nutanix Community, I have customer who is planning to upgrade AOS 6.5 to AOS 7.3 with PC 2022.9 running on Hyper-V 2022 from our Nutanix Cluster. They cannot upgrade to PC 2024.2 or higher (PC 7.3) due to Hyper-V 2022 is not supported on this latest PC versions. Customer is asking if they can upgrade AOS 7.3 only? And still manage the cluster via PC 2022.9?May I know If there is any performance, support, licensing, and operational impact If customer continues on AOS 7.3 w/ PC2022.9? I understand that PC2022.9 is already EOSL and our SRE may not able to assist if running on EOSL version.I did check AOS 7.3 to PC version compatibility unfortunately it doesn’t show PC2022.9.  Note that customer is not ready to move yet to AHV due to internal application dependencies and business directions. They are also not using the Prism Central except for managing the NCI Pro license. Looking forward for your helpful response. Thanks and regards,OJ 

Dear community, This is my 1st post/question here.We are storing raw data on one of our Nutanix Files. For the moment, 100 TiB are licensed on for it but these data are increasing quickly. These are mainly raw data that we need to store for at least 5 years. We also need to be able to access these files without any delay if needed in production.Therefore, we are looking for a way to free up space on Nutanix Files using tiering to be able to store these “cold” data in an S3 bucket with a tiering policy (after 1 year without access/modification, the data will be tiered on S3). This S3 bucket is for example 300Tib big.My question here is: we licenced 100Tib of this Nutanix Files with a NUS Pro licence. Do we also need to licence the 300Tib of storage used as a tiering location? Thanks for your helpLionel

 If you're applying licenses from our Portfolio 2.0—including NCI, NCM, and NUS—you'll need to do so directly from Prism Central (PC). PC is now the central hub for managing your licenses.Explore all the products that are part of our Portfolio 2.0 in this page: Nutanix Cloud Platform Software OptionsIn the past, our legacy portfolio allowed licensing through Prism Element (PE). However, we now recommend using Prism Central for your licenses. If you’ve already deployed Prism Central and registered your PE to it, the licensing should be done from Prism CentralIf you're a Nutanix customer, you can access detailed documents with step-by-step instructions to license your environment through Prism Central by:Using seamless licensing: Licensing ANY - Seamless Licensing Manual Application and management of licenses: Licensing ANY - Manually License a Cluster and Add-On (Legacy)

Hello,We have licenses for our on-prem servers that are expiring in a couple of weeks and we don’t have approval to spend the money to renew them just yet. I can do monthly billing with no-commitment though.  I’m wondering if we can switch the licenses to use PAYG licenses through the Azure marketplace, AWS marketplace or similar. Is it possible to pay for licenses on a monthly term and use them for our on-prem systems? Here’s what we have for licensing. 1 X Nutanix AOS Ultimate - subscription license renewal + Production Support -Mfg. Part#: R-SW-AOS-ULT-PRD 48 X Nutanix AOS Ultimate - subscription license renewal + Production Support -Mfg. Part#: R-L-CORES-ULT-PRD32 X Nutanix AOS Ultimate - subscription license renewal + Production Support -Mfg. Part#: R-L-FLASHTIB-ULT-PRD 

Dear Nutanix Support Team,I recently purchased a used Nutanix server, and I am currently facing an issue accessing the Support Portal. Upon attempting to log in, I was prompted to enter a serial number, service tag, or software registration ID. Unfortunately, as this is a second-hand purchase, I do not have the original order fulfillment email or access to the necessary information.I kindly request your assistance with the following: Activating my access to the Support Portal for this Nutanix server. Initiating the process for transferring ownership and support entitlements to my account. I am happy to provide any necessary details, including the serial number, proof of purchase, and company information, to verify my ownership and facilitate this request.Please let me know the steps I should follow or any additional information you require to resolve this matter.Thank you for your time and support.

Hey all you fantastic Nutanix enthusiasts out there!!    🤓Wanted to bring up a dynamic we are seeing recently with the G6 hardware family going away soon, getting decommissioned and replaced in the field.   In the case where your applied G6 licenses have expired, your cluster will of course get some notifications but also the “Expand Cluster” button will be greyed out.   🤔This would obviously be an issue for someone working on adding their new G9 nodes to the cluster to then proceed with any data migrations or configurations needed to decommission the G6s.   The best practice here is to fully remove all licenses from the cluster in question and then complete any and all node changes, upgrades and updates. Any restrictions imposed by the expired licenses will have ceased so this should proceed as expected. 😊 Once the cluster is in it’s final state, this is a perfect time to run through the licensing workflow and apply the appropriate licensing again. Even if all you are doing is shut

 After deploying 6 Lenovo ThinkAgile HX650 V3 CE nodes in a single cluster, Nutanix Prism Element shows that it has no active licenses. In the Nutanix portal website with the end user credentials, it can be seen that it has the starter and pro licenses. When uploading the cluster summary file generated by Nutanix Prism Element, it shows the error "No compatible products found for the uploaded cluster summary file". The cluster does not have access to DNS or an NTP server. I have also tried entering the cluster information as Dark Site but it continues to show the same error. I would appreciate it if you could tell me how I can overcome the error and upload the license. Thank you.

1. What happens if a dark site can't import CSF files and therefore can't convert licenses?2. If I don't currently have PCs installed in my cluster or have a low AOS version that prevents me from applying a new license, is converting my license for now the right way to go?3. I have a cluster configured with NX-3060-G6 NBL licenses. In this case, for the G6 equipment, the EOSL is known to be until January 31, 2020. Are these licenses not extendable or renewable?4. Conversely, if the CBL expires by January 31, will it be possible to renew or convert to 2.0 without any restrictions? There's a lot I don't know about converting licenses.

We are sizing Nutanix HCI with 10 nodes, First cluster with compute having 4 nodes and Second cluster with 6 nodes for Object Storage.  We need license suggestions here, and clarity on if we use some of the storage space from second cluster for the VMs do we still need the NUS license, or on first cluster if we use the 194TB for VMs do we need to purchase NUS? Need suggestion if sizing can be optimized. There is GPU as well for 4 compute nodes, which is separately license by Nvidia.

Currently, I have a Nutanix Acropolis PRO (P1.0) license where the ‘Multiple Site DR’ feature is limited. By upgrading the license to P2.0, if I understand correctly, this feature should be unlocked, enabling the possibility of having Multiple Site DR as many-to-many. Is this correct?”Is there anything else you need help with regarding this upgrade?Thank you for your help

Hello, I must upgrade a cluster from AOS 5.15.5 to AOS 6.10.The cluster owns legacy license that are already under maintenance. Do I need to convert them to the new Portfolio ?I prefer to keep the legacy license because the cluster is highlty use and I am not want to a one or three PC VM.I think the conversion is not mandatory but I can’t find the official documentation. Thanks for any answer.Julien

There are occasions in which you try to apply licenses and come across the following message:"License class and license mode cannot be appliance and NX-LOD for NCI Ultimate."The reason for this message could be related to the Block/Node configuration or possible LOD to CBL conversion that still has pending actions. Please follow the article we have created to resolve this issue. A full description and further details are covered in the link below.https://portal.nutanix.com/page/documents/kbs/details?targetId=kA0VO0000005BxJ0AU

If you’ve come across an "Unnamed” Cluster in your list of licensed clusters, here’s what it means:It’s simply referring to a Prism Central cluster. If the administrator didn’t assign a specific name during the Prism Central setup, it may appear as "Unnamed” by default.Here’s an example of how it might look:The image displays a table with a "Cluster Name" column, highlighting the entry labeled "Unnamed."This isn’t an error, just the default label that appears when no name is provided during configuration.If you’d like to change the name of your Prism Central, refer to this article: Manually Changing Prism Central Cluster Name using nCLI (nutanix.com)  or open a technical support case. Here’s a link explaining how to do so: Portal ANY - Creating a Case (nutanix.com)

You may notice that when converting Mine V2 licenses to NUS Starter licenses in portfolio 2.0, the conversion rate appears to be 50% of the original amount of Mine V2 licenses. Example:50 TiBs of Mine V2 licenses convert to 25 TiBs of NUS licenses. This difference is due to the way Mine V2 licenses and NUS licenses are calculated:Mine V2: Represent raw TiBs of capacity. NUS licenses: Represent usable TiBs of capacity.When converting from Mine V2 licenses to NUS licenses, the conversion rate is 2:1 because NUS account for usable storage capacity, which is about half of the raw storage. This means that for every 2 TiBs of Mine V2 (raw capacity), you will get 1 TiB of NUS (usable capacity).To learn more about Nutanix’s new portfolio, click here: Nutanix Cloud Platform Software Options

As part of the cluster destroy or decommissioning process, we are supposed to unlicense the cluster first to release the licenses back to the Account Inventory. If you forgot to do it, now there is a guardrail which will not let you to destroy the cluster. You will get an error like below:ERROR cluster:1360 We have detected that you are destroying a cluster that is in a licensed state. Please refer to https://portal.nutanix.com/kb/3716 to reclaim the licenses from this cluster before proceeding with 'cluster destroy'.Sometime the cluster can be in a unstable or undefined state where the customer will not be able to access the Prism Gui to reclaim the licenses. In that case the solution provided by KB 3716 may not work.The workaround for that can be:SSH into the cluster Start the cluster Once the cluster comes back up, run the "ncli license reset-license" command It will show whether the license was reset successfully After that, stop the cluster again and try the "cluster destroy" comm

A POC license enables our existing customers globally to initiate the trial of Nutanix Portfolio 2 products directly via the Support Portal from any place and any time for both "On-Premise" and "Hosted POC"Now Nutanix Customers, Partners, and Tech-Alliance partners can login to the portal and request P2.0 trial licenses for a short duration (Min 30 and Max 60 days) to acquaint themselves with our latest SW offerings and help them upgrade to the latest features so that they can test proof of concept. Important Note : Nutanix SE is still the first point of contact for customer's to resolve any trial/POC related queries.Portal view POC Request Refer the below document for more informationhttps://portal.nutanix.com/page/documents/details?targetId=Portal-Help:sup-insights-licenses-requesting-a-poc-license-t.html

Looking to enable Intelligent Operations in your Prism Central? (Nutanix Cloud Manager) NCM Starter, NCM Pro and NCM Ultimate license tiers enable you to access Intelligent Operations. NCM Starter tier is ideal for infrastructure operations such as monitoring, planning, rightsizing and low code automation. NCM Pro and NCM Ultimate tiers provide comprehensive infrastructure operations features.If you do not currently have NCM licensing and would like to try out these features, Nutanix provides a free trial period of 90 days to try out Intelligent Operations. The free trial starts on Prism Central deployment.Please see this document for more information: Nutanix Cloud Manager (NCM)https://www.nutanix.com/products/cloud-platform/software-options#ncm

Got RBAC? This is for single account and multi account Role Based Access Control in the support portal. When this feature is enabled it puts the power back into your hands, the customer. Please talk to your Account Team to discuss the benefits of RBAC, if you have multiple accounts to link asset and license inventory availability.It allows you to designate Customer Admin(s) who can then perform a number of actions. This includes User Management, which consists of:Adding and removing users and Admins Locking and unlocking users Updating account access, and  Assigning roles in regards to licensing plus tagging. If this sounds like something you might be interested in, here is a document that explains this in greater detail:https://portal.nutanix.com/page/documents/details?targetId=Portal-Help:sup-rbac-sp-c.html

The below NCC alert gets raised when VM flash mode (vDsik Pinning) is enabled nut Ultimate Tier license is not applied on the cluster:Running : health_checks system_checks check_license_compliance[==================================================] 100%/health_checks/system_checks/check_license_compliance [ WARN ]-------------------------------------------------------------------------------+Detailed information for check_license_compliance:Node XX.XXX.XXX.XX:WARN: Features not permitted by license(s) applied are being used. Non compliant features:vDisk pinning| Cluster Configuration:vDisk_pinning enabledRefer to KB 2469 (http://portal.nutanix.com/kb/2469) for details on check_license_compliance or Recheck with: ncc health_checks system_checks check_license_compliance To resolve the issue, you can apply Ultimate tier license to the cluster. If you do not want to purchase/upgrade to the Ultimate Tier, then you can uncheck the Enable Flash Mode option from the virtual machine set

In portal, we have a feature where we can tag licenses based on our requirements, to be used on different clusters. However, please be informed that this functionality is only applicable while licensing clusters through Prism Element and not Prism Central. Tag usage for Prism Central licensing is being worked upon and will be available for use in the coming days. However, we have a comprehensive KB on how we can work around this and continue to assign licenses that are tagged while licensing through Prism Central on this KB-16865. As always, should you have any questions or face any issues, please feel free to reach out to us or create a case by writing to portal-accounts@nutanix.com and we will be happy to assist you.  

Requirements and limitations to consider before converting your legacy licenses to cloud platform licenses. This topic provides a conversion table of old (legacy) to new (cloud platform) licenses.Licensing Conversion Map

Reclaiming the licenses applied to a cluster is necessary:When you remove one or more nodes from a cluster or move nodes from one cluster to another. First, move the nodes, then re-apply the licenses and reclaim the excess. If you plan to destroy or decommission a cluster.  First, reclaim the licenses and then destroy the cluster. A cluster's license must be reclaimed to remove the cluster from the Support & Insights page. If you want to modify or downgrade licenses. For example, when changing from Ultimate to Pro level licenses.The License Manager Guide describes full procedures for this. Once a cluster's licenses have been reclaimed, the cluster can be destroyed and marked as decommissioned on the Support & Insights page in the support portal. These instructions are found in the Acropolis Advanced Administration Guide. Refer to the chapter in the Manually Reclaim Licenses by Unlicensing in the License Manager Guide for the most up-to-date procedures for reclaiming licenses.  

You’ve uploaded an older/inactive cluster summary file(CSF) / You’ve uploaded an outdated and inactive cluster summary file(CSF) Please review this article if one of the following errors is displayed upon uploading the Cluster Summary File (CSF) to the licensing portal.Error 1:You’ve uploaded an older/inactive cluster summary file(CSF). To continue, download the latest CSF from Prism Element or Prism Central.Example screenshot:Error 2: You’ve uploaded an outdated and inactive cluster summary file(CSF). If you’ve previously encountered an error during license file generation or been instructed by support, please proceed with the licensing workflow by clicking Next. Please make sure that you have uploaded the latest CSF downloaded from the Prism Central.Example screenshot:  These messages appear when uploading a Cluster Summary File (CSF) downloaded at step one of the three-step license workflow in Prism.   Solution:Confirm that the CSF is current and that you are logged in to the correc

For the clusters to be visible while opening a case, there are two criteria. Either pulse has to be enabled. Steps to enable Pulse here.  Or the cluster must be licensed completely with valid licenses. It takes anywhere between 6-24 hours for the clusters to reflect in the case creation window after they are relicensed/licensed, or Pulse is enabled.