How to confirm that the Remote Support Tunnel is enabled

  • 6 November 2019
  • 2 replies

Userlevel 1
Badge +9

NOTE: If you are running AOS 5.11.x 

Please upgrade to AOS or higher before enabling the Remote Support Tunnel

What is the Remote Support Tunnel

The Remote Support Tunnel allows Nutanix SREs and Engineers to access a cluster via a Secure SSH Tunnel.

We can also send a public SSH key to allow access without the need for the cluster password to be exchanged.


Enable the Remote Support Tunnel


In Prism, go to; 

  • Settings, by clicking the gear wheel or from the Dashboard selection
  • Select Remote Support
  • Enable for n hour(s) (maximum of 24 hours)

After 5 - 10 minutes, go back or refresh the Remote Support setting screen to see the Status.


The Connection Status should be reporting “Success”.





If the status is reported as Disabled, (as seen below), please review the following Knowledge Base Article for Troubleshooting options.


Nutanix Remote Support Tunnel Troubleshooting Guide




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2 replies

In my Prism Central when i go in the settings there are no tabs for Remote Support

Userlevel 2
Badge +4

Hi Cadstler,


You will find the Remote Support option in Prism Element → Gear Icon (on top right corner)