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Below are new knowledge base articles published on the week of July 19-25, 2026.Support Portal login required:KB-17286 - LCM Restricted Mode: Upgrades are limited or blocked KB-21124 - Firmware manual upgrade collection KB-21725 - HPDX - LCM Inventory reports failure for nodes configured to be managed by OneView software KB-22123 - Configuring objects replication fails with "unable to get PC endpoints info across AZs" KB-22136 - NKP: TargetDown Alert for the grafana-logging job KB-22158 - NDB - Reports false clock synchronization errors after the NDB Server timezone is changed KB-22172 - Cerebro service unexpectedly terminates with 'Check failed: hypervisor_type == get<2>(*src_network_info)' after ESXi to AHV conversion KB-22199 - NX-G10: IPMI Active Directory authentication fails the WebUI config not populating DCs KB-22204 - Running atlas_cli commands in a Flow Standalone Mode enabled Prism Central KB-22208 - NX-8170A-G10 : BMC reports the M.2 temp sensor alert at 72C Threshold

Below are new knowledge base articles published on the week of July 12-18, 2026.Support Portal login required:KB-21719 - Objects Service upgrade fails with "invalid format in s1: , expected format 'x.y.z-n'" during platform prechecks KB-21930 - AOS Upgrade Shows No Progress Due to Hades Failing to Reach Zookeeper KB-22066 - Curator scans fail with FATAL error "num_bytes <= kint16max * kBlockSize" KB-22088 - NDB - SQL AAG Database Provisioning Fails with error The SQL AAG Contains More Than 64 Disks Which Is Not Supported During VSS Snapshot KB-22097 - Enable Mixing of B-Series Compute Clusters with Other Platforms in Foundation Central 1.10 KB-22102 - Foundation Central Restricted Shell: Operational Scripts for Customers KB-22112 - Nutanix Cloud Clusters (NC2) on Azure: MST Subnet Creation Fails with "No matching subnet found" KB-22117 - Disabling Agent VM from a VM which was in a single host affinity policy fails KB-22118 - NKP Upgrade to 2.18 Fails with Preflight Check Error: "The

Below are new knowledge base articles published on the week of July 5-11, 2026.Support Portal login required:KB-21525 - Adding ERP to a Flow VPC while the related subnet is configured is_connected=false may cause a network loop KB-21583 - Nutanix Files - Alert - File Server Azure Service Down / Azure Credential Failed KB-21738 - Virtual Switch Configuration Fails Due to Different Uplink Ring Buffer Sizes KB-21742 - Objects Service upgrade fails due to DNS resolution error from stale SMSP cluster references KB-21805 - Discrepancy in License Expiry Dates Between Prism Element and Support Portal KB-22002 - Cilium Preflight Checks Failure Due to Namespace and ServiceAccount Ownership During Upgrade KB-22021 - Node removal stuck due to offline disk not marked to remove. KB-22028 - How to inject public CA-signed certificates into an existing Foundation Central 1.11 appliance KB-22029 - CPLD Manual upgrade Stuck with "Service is not available during upgrade" Error KB-22075 - Uhura fails to li

Is there a 200TB storage limit per node?

Below are new knowledge base articles published on the week of June 28-July 4, 2026.Support Portal login required:KB-21858 - NKP: Migration Requirements and Impact of Legacy EKS Command Removal in NKP 2.18 KB-21869 - Foundation - Cluster creation fails on Single Node Cluster with "fatal: Initializing cluster" KB-21877 - Windows VM with "Access Denied" UEFI Boot Failures KB-21924 - Migration Guide for AWS i3.metal Instances EOL on Nutanix Cloud Clusters (NC2) KB-21941 - Nutanix Infrastructure Manager (NIM) Deployment Fails After Prism Central Upgrade KB-21942 - Configuring Prism Central LCM for Darksite NIM Installation KB-21945 - NKP - pod nkp-insights-pluto-xxx failing with Init:OOMKilled KB-21959 - LCM Inventory fails with "Version fetch task failed" due to stale staging IP persistence KB-21960 - The "Network Controller internal failure rate is excessive" alert is generated on the cluster. KB-21990 - Attach NVMe Device Task Halts at 5% on 2-Node Clusters Due to Cassandra Fault Tolera

Below are the top knowledge base articles for the month of June 2026.KB-13150 - NCC Health Check: cfs_fatal_check KB-21372 - Prism Central displays an alert for high disk usage in /home/log/audit KB-8453 - Alert - A1044 - PathOffline KB-3827 - Alert - A130087 - Node Degraded KB-7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB-4944 - Unregister cluster from Prism Central and cleanup (regular and force) FAQ KB-1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB-1536 - NCC Health Check: disk_online_check KB-21134 - Alert "Inconsistent Virtual Switch State Detected" after AHV Upgrade to 11.0.0.1 or 11.0.0.2 KB-8885 - Alert - A15039 - IPMI SEL UECC Check KB-6945 - How Upgrades Work at Nutanix KB-9437 - How to restore a node from LCM firmware upgrade failure using lcm_node_recovery script KB-5228 - NCC Health Check: pcvm_disk_usage_check KB-13104 - Alert - Inconsistent Virtual Switch State Detected KB-813

Below are new knowledge base articles published on the week of June 21-27, 2026.Support Portal login required:KB-21170 - Prism Central - High CPU usage and UI unresponsiveness due to excessive VM API calls KB-21751 - Unsupported AOS version for NCM licenses KB-21813 - Configuration of External Storage Array Fails Due to "Eradication is disabled" Message KB-21816 - Microsoft Azure MANA Update Rollout and NC2 KB-21923 - 3rd Party Backup fails with "Unknown model type ." for restored Guest VMs KB-21934 - How to Trace and Resolve MAC Address Conflicts in the AHV Open vSwitch (OVS) KB-21939 - DNS resolution failure prevents Kommander installation during NKP deployment KB-21948 - Post MST app deploy Fails with "App LTSS creation failure on? NC2 Azure KB-21956 - Syslog sends duplicate or past messages after an AOS upgrade to 7.3 or newer KB-21961 - Nutanix Files - File Server Capacity Update from Prism Central Fails with "Overlapping IPs" Error KB-21963 - AOS Upgrade Makes No Progress at 76%

Hi All, With the VM PowerShell module for intelligent operations, I have a few questions.For the path to the .PS1 file, can I use an SMB (Nutanix) share or does it have to be a local share  already mapped to the VM?The account in question would have access both to the VM and the SMB share

Below are new knowledge base articles published on the week of June 14-20, 2026.Support Portal login required:KB-21619 - VMs may Become Unresponsive on EC-Enabled Clusters During Node Maintenance or HW failure scenarios KB-21808 - Foundation of node fails with hosts stuck in boot loop KB-21838 - After login to Move with Prism Central credentials , URL redirects to Move IP Address instead of FQDN KB-21860 - Native KMS (Remote) grayed out with message: "The PE is hosting the PC, which is not a supported configuration" KB-21884 - Error: "Server with name does not exist" when adding or updating an rsyslog module via ncli KB-21891 - Nutanix Files ? Share Update fails with "smbPropertles/shareAL":Maximum number of items is 100" KB-21892 - Nutanix Files - Kerberos Authentication still uses RC4 post disabling KB-21893 - User VMs may be disrupted after maintenance involving ESXi host restarts KB-21894 - Break-fix operations fail on AOS 7.3 clusters with LUKS enabled KB-21902 - Unexpected AHV Ho

Below are new knowledge base articles published on the week of June 7-13, 2026.Support Portal login required:KB-21160 - NDB | Prerequisites for Upgrading Oracle ASMLIB from v2 to v3 with Nutanix Database Service (NDB) KB-21711 - NDB | Pre-Patch Validation Runbook for SQL Server AG clusters patched via NDB KB-21730 - MIG Configuration Not Retained After Nutanix Kubernetes Platform (NKP) Upgrade KB-21740 - Modifying Prism Central-only alerts generates a failing task on Prism Element KB-21763 - Nutanix DR | Cross-Cluster Live Migration (CCLM) does not progress due to MTU mismatch between the source and the target clusters KB-21770 - FVN: Node disconnected from the Network Controller Alerts due to Ikat Proxy (Envoy) crash on Prism Central KB-21774 - NKP rook-ceph-osd Pods Experience Failure After PVC Resize KB-21803 - Kemp Load Balancer HA checks fail in Nutanix Flow VPC KB-21806 - Fanout API Task Execution Failure When Updating System Defined Alert Policies KB-21810 - Commvault backups ma

I have encountered a roadblock while configuring LDAP and SAML authentication from the same domain for a Customer. The Customer wants that whenever a user logins , it does from SAML and whenever a service account is logging into PC , it uses LDAP. Is there a way to configure this in Prism Central?

Below are the top knowledge base articles for the month of May 2026.KB-13150 - NCC Health Check: cfs_fatal_check KB-7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB-3827 - Alert - A130087 - Node Degraded KB-1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB-8453 - Alert - A1044 - PathOffline KB-1536 - NCC Health Check: disk_online_check KB-21372 - Prism Central displays an alert for high disk usage in /home/log/audit KB-21471 - Investigation and Mitigation Guidance for CVE-2026-31431 on Nutanix Products KB-4944 - Unregister cluster from Prism Central and cleanup (regular and force) FAQ KB-21134 - Alert "Inconsistent Virtual Switch State Detected" after AHV Upgrade to 11.0.0.1 or 11.0.0.2 KB-8885 - Alert - A15039 - IPMI SEL UECC Check KB-13104 - Alert - Inconsistent Virtual Switch State Detected KB-6945 - How Upgrades Work at Nutanix KB-9437 - How to restore a node from LCM firmware upgrade failure

Below are new knowledge base articles published on the week of May 31-June 6, 2026.Support Portal login required:KB-21100 - NCM : Clean up duplicate data from ClickHouse DB after re-onboarding a Prism Central account KB-21375 - NCM : Troubleshooting Nutanix Cloud Manager (NCM) 2.0 Marketplace Deployment KB-21461 - Guest customization failure during VM deployment from template across Prism Element clusters KB-21466 - NX/HPE: Dark site LCM upgrade fails with "Required modules are not found" due to incorrect framework bundle KB-21642 - Platform Bootstrap Fetches Incorrect Configuration During v4 API Deployment KB-21657 - ExternalDNS on NKP Fails to Create DNS Records with Windows Server 2025 KB-21669 - NCC: salt_check false positive warning due to null characters in cron log files KB-21708 - Nutanix Central On-Premises: Incompatibility with Prism Central 7.5.1.1 KB-21718 - Harbor Valkey Pods Enter TILT Mode Due to DNS Latency in Nutanix Kubernetes Platform (NKP) KB-21728 - Removing Azure

Below are new knowledge base articles published on the week of May 24-30, 2026.Support Portal login required:KB-20912 - NCM : Restoring NCM Connectivity After Home Prism Central Disaster Recovery KB-21004 - NCM : Manual Cleanup of Nutanix Central (NC) and Nutanix Cloud Manager (NCM) Without Offboarding KB-21476 - Subnet?Extension Wizard shows empty or incomplete Virtual Tunnel End Point (VTEP) gateway list when more than 50 gateways exist KB-21552 - CVM Services Down and Genesis Crash Loop ("vNIC ntnx0 is missing") After Using "virsh start" (AHV 20230302.100173 or later) KB-21584 - Lenovo: Hostnames are not displayed in Prism and VM operations fail with AMD Zen5 (Turin) CPUs due to outdated BIOS KB-21602 - Alert - A130193 - Full Replication Started for the VM KB-21608 - Foundation Central: Removed node still shows as "Clustered" state KB-21612 - snmp_manager in restart loop after setting non-161 port number KB-21620 - NCM : Prism Central is not reachable due to backup data and PC?s NC-

Below are new knowledge base articles published on the week of May 17-23, 2026.Support Portal login required:KB-21006 - NCM : Nutanix Cloud Manager (NCM) Restoration and Remediation Scenarios KB-21102 - NCM : How to clean up NCM data from Prism Central after deploying decoupled NCM KB-21477 - In-place cluster conversion (ESXi to AHV) causes PC stack outage KB-21495 - Move - Redirect post login changes from FQDN to Move IP Address KB-21549 - Investigation and Mitigation Guidance for CVE-2026-31431 on SCVM KB-21565 - NDB : Investigation and Mitigation Guidance for CVE-2026-31431 KB-21593 - NDB: Failed to register database server: Error in attaching staging disk KB-21600 - NKP deployment fails with "RESOURCE_SHORTAGE: Not enough resources available for the VM" KB-21609 - Firmware upgrades via LCM fails on LUKS enabled clusters with AOS 7.3.x KB-21614 - Prism Central - Failed to read zeus database the specified node does not exist KB-21623 - Nutanix Kubernetes Platform: Renaming a Prism El

Hi,I’ve got a question about where a VM on AHV get’s it’s time at boot-up from.Background:  I was reviewing the event logs on a couple of windows servers, and looking at the bootup process.  Event times, start at UTC and then a bit through the boot-up it jumps an hour to GMT (Presumably when windows time starts, and syncs with the domain)  I’d prefer this not to happen, and would like the BIOS/Boot time to be GMT if possible. Does the VM “BIOS”boot time come from the CVM which I’ve found the process to change the timezone for, or the Host which the recommended configuration is to leave at UTC?Thanks in advance G

Below are new knowledge base articles published on the week of May 10-16, 2026.Support Portal login required:KB-20451 - NDB: Clone from the manual snapshot failed with the error code [VSS_E_NO_SNAPSHOTS_IMPORTED] KB-20861 - NCM : Nutanix Central (NC) and Nutanix Cloud Manager (NCM) Connectivity with Prism Central (PC) is Broken After a Disaster Recovery (DR) Event KB-21141 - NDB - Oracle Software Profile Creation Fails with "Large payload received" KB-21307 - NKP: Node Provisioning fails stating all cloud-init services are not installed in Preprovisioned Cluster KB-21316 - "Unauthorized access" and "Authorization failed: User does not have access to Nutanix Data Lens." KB-21383 - NDB | AAG Registration Creates Log Drives for Non-PITR Clusters KB-21390 - NDB Oracle Database scale operation may lead to Database startup failure KB-21403 - Objects upgrade fails with "Error Op specific setup failed" KB-21442 - AHV Host - VMs Fail to Power On and Acropolis Tasks Hung Due to Unsupported SELin

Hi I’m testing the Nutanix API v3 on a AOS 7.5 cluster through the prism central API. I came across the `https://ip_address:9440/api/nutanix/v3/users` endpoint that allows us to create a new user. However, I can’t see to find a way to create a user that’s not tied to any identity provider (local user).  Is there even such a thing? Or is it not supported through the API? Because I can’t see an attribute for that in the payload from the official documentation. I couldn’t find an endpoint for this functionality on other API versions, that’s why I’m using v3. Any help is much appreciated.

Below are new knowledge base articles published on the week of May 3-9, 2026.Support Portal login required:KB-20902 - NCM : Reclaiming Prism Central Resources After Migrating Intelligent Operations or Self-Service to a Nutanix Cloud Manager (NCM) Appliance KB-21005 - NCM : Handling Domain Drift in Restore Validation KB-21095 - NCM : Backup restore validation fails with "context deadline exceeded" KB-21478 - Investigation and Mitigation Guidance for CVE-2026-31431 on Nutanix Kubernetes Platform (NKP) KB-21484 - Investigation and Mitigation Guidance for CVE-2026-31431 on AHV KB-21486 - NKP - ceph-cosi-driver pod is in a CrashLoopBackOff state due to a stale cosi.sock file KB-21489 - NKP Cluster Creation Fails in Air-Gapped Environments with a Proxy that returns "403 Forbidden" to unavailable resources KB-21491 - Prism Central: Investigation and Mitigation Guidance for CVE-2026-31431 on PC KB-21492 - Alerts raised after AHV upgrade: "Virtual switch vs0 is in an inconsistent state - Reason

Below are the top knowledge base articles for the month of April 2026.KB-13150 - NCC Health Check: cfs_fatal_check KB-1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB-7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB-3827 - Alert - A130087 - Node Degraded KB-8453 - Alert - A1044 - PathOffline KB-1536 - NCC Health Check: disk_online_check KB-4944 - Unregister cluster from Prism Central and cleanup (regular and force) FAQ KB-8885 - Alert - A15039 - IPMI SEL UECC Check KB-13104 - Alert - Inconsistent Virtual Switch State Detected KB-6945 - How Upgrades Work at Nutanix KB-9437 - How to restore a node from LCM firmware upgrade failure using lcm_node_recovery script KB-8094 - NCC Health Check: disk_status_check KB-21134 - Alert "Inconsistent Virtual Switch State Detected" after AHV Upgrade to 11.0.0.1 or 11.0.0.2 KB-1558 - How to license your Nutanix Cluster - Nutanix License Manager Guide and additiona

Below are new knowledge base articles published on the week of April 26-May 2, 2026.Support Portal login required:KB-20906 - NCM : Duplicate Apps in Marketplace after NCM recovery KB-20909 - NCM : How to abort runbook executions and approval requests that are not progressing after an on-prem to NCM 2.0 migration KB-21090 - NCM : Pods experiencing CrashLoopBackOff due to unhealthy Postgres container in nc-pg pod KB-21094 - NCM : How to offboard a remote Prism Central account KB-21400 - Incorrect vmnic ordering on NX?8150?G9 ESXi hosts caused by BIOS ACPI?_SUN enumeration issue KB-21407 - Network Controller internal failure rate is excessive after network controller upgrade KB-21415 - Nutanix Files - VDI Sync Policy completes with error Replication Completed with Errors: Unable to replicate all files/folders 'as retry list is not empty'. These impacted files/folders will be replicated in the next cycle. KB-21420 - Prism Central: Role migration task stuck at 0% after upgrade KB-21434 - Ca

Below are new knowledge base articles published on the week of April 19-25, 2026.Support Portal login required:KB-20888 - NCM: Troubleshooting Receiver Rate Limit and PC Reachability Alerts KB-21051 - NCM : Upgrade Fails with Timeout Error KB-21127 - Rubrik Live Mount fails on Nutanix AHV with error ?Unable to create an external repository?. KB-21276 - Updating and Adding MetalLB Load Balancer Ranges in NKP KB-21335 - AHV Upgrade fails during LCM prechecks due to orphaned virtual machine entries in IDF KB-21349 - Prism Central: Audits list V3 API fails with internal_error 500 after upgrading to PC 7.3 KB-21366 - HPE DL Gen10 Node with MRD (mirrored bootdrive) fails to boot into phoenix while attempting to discover AHCI controller KB-21373 - Move: Network Requirements for Migrations Involving AHV VPC Networks KB-21377 - Windows Server VMs unexpectedly crash on Lenovo AMD CPU based Turin nodes KB-21382 - NC2 cluster reflects as starter licenses on the Prism Central web console despite be

Below are new knowledge base articles published on the week of April 12-18, 2026.Support Portal login required:KB-20864 - NCM: Investigating ncm-labels-denormalization-job Failures KB-20894 - NCM : Deployment shows as "Aborting" or "Entity not Found" after an Epsilon service restart KB-20914 - NCM : Deactivate Scheduler Policies/Jobs on the Policy-VM after NCM Deployment KB-21003 - NDB | Cluster Agent Upgrade failed During Dual Boot Upgrade KB-21257 - NCM : NCM Self-Service: Troubleshooting Custom Form API Validation Errors KB-21296 - Nutanix CSI Controller CrashLoopBackOff due to Incomplete "CSI System" Role Permissions KB-21306 - Native KMS falsely detects that the PE cluster is hosting PC KB-21318 - NDB - SQL DB Log Catchup Failure message "does not have fromTimeStamp" KB-21325 - Nutanix Move: Ubuntu VM migration fails with "Drivers Installation Failed. Driver(s) virtio_scsi could not be installed for kernel" KB-21326 - NDB: Oracle Database Log Catchup Operation Fails When Pausing a

Below are new knowledge base articles published on the week of April 5-11, 2026.Support Portal login required:KB-20862 - NCM : Cost Governance On-Prem: Partial or No Data Displayed in Dashboard KB-20867 - NCM : Alert : Unable to send Email Requests KB-20895 - NCM: Deleting Nutanix Central (NC) or Nutanix Cloud Manager (NCM) results in an error if a remote Prism Central is still onboarded KB-20992 - NCM : Nutanix Central (NC) Cluster deletion failure KB-21009 - NCM : Self Service - Onboarding Task Stops Responding at 50% KB-21015 - Project Users See All Subnets Despite ACP Restrictions in Prism Central KB-21093 - NCM : Manually Rebalancing Pods on NCM Self-Service VMs After a Restart KB-21211 - ReceivedDiscardedPackets counter increases on Windows VMs using VirtIO version 1.2.4 or later KB-21219 - FAQ : Nutanix Files: Scoping the performance or access issue for Nutanix Files in Citrix VDI environment with FSLogix as Profile management solution KB-21271 - Foundation failing on XC670-16 n