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Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works
Top KB Articles for November 2024

Below are the top knowledge base articles for the month of November 2024.KB 3827 - Alert - A130087 - Node Degraded KB 8514 - NCC Health Check: fs_inconsistency_check KB 8094 - NCC Health Check: disk_status_check KB 4639 - How to place CVM and host in maintenance mode KB 9132 - Alert - A1305 - Node is in degraded state KB 4768 - How to Gain User Access to Nutanix Support Portal KB 5987 - Reclaiming Licenses KB 4206 - NCC Health Check: degraded_node_check KB 9437 - How to restore a node from LCM firmware upgrade failure using lcm_node_recovery script KB 12394 - Enter a node into maintenance mode or Exit a node from maintenance mode KB 5010 - How to Shut Down a Cluster and Start it Again KB 13150 - NCC Health Check: cfs_fatal_check KB 8098 - How to renew your expired licenses or update your cluster with renewed licenses KB 14298 - Account has been locked. Please contact portal-accounts@nutanix.com error at the Support Portal login page KB 2463 - NCC Health Check: boot_raid_check KB 4158 -

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AndrePulia1
2 days ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works
New KB Articles Published on Week Ending November 30, 2024

Below are new knowledge base articles published on the week of November 24-30, 2024.KB 17783 - Entities protected under a Protection Policy with a NearSync schedule do not have the "Pick a Time" restore point slider KB 17820 - LCM page stuck at "LCM Framework Update in Progress. Please check back when the update process is completed" KB 17871 - CVM CPU Allocation on different AOS releases KB 17896 - Kernel core dumps not getting cleaned up in PC KB 17909 - DR | AHV Metro: Continuous task creation for "Updating witness configuration for the entity VM" KB 17917 - Edit Self-Service - Unable to add Users/Groups to Projects UI as the user list overlaps the Save button. KB 17921 - Page goes blank when you click Connect Hardware Provider in Foundation Central KB 17934 - Bytes per second VM statistics showing "No Data Available" at GUI KB 17935 - NX-G6/G7 : Imaging fails with Hyper-V 2022 on nodes with unsupported Intel NICs with non-Intel AOC cards KB 17941 - Unable to find a bootable or inst

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Albert Mendoza
Nutanix Employee
4 days ago
H
HarsanjeetExplorer
asked in Installation & Configuration
Nutatix CE installion - AHV timeout

Hi there,  I am trying to install the CE version for testing in my home lab with a MSI cubi 5, I am using an NVMe drive and a SATA SSD for DATA and CVM respectively, and I thought I could use a USB stick for the AHV, however, I get a timeout whenever I try to run the installation even though I increased the timeout in the installer_vm.py, any suggestions?  Thanks!

402
K
4 days ago
K
KektutoAdventurer
asked in Installation & Configuration
Nutanix CE Consistantly Fails to Install because of QEMU

Right after I accpet the EULA the screen is terminating with this error “QEMU limits the disk serial length to 36, Serial is found duplicate after truncation XY”. Now I can’t find anything on the web related to this problem, so I’m going to ask it. What does this error mean and how could solve it? I’m using the CE version 2.1 

492
K
4 days ago
M
Magesh_Kumar_SAdventurer
asked in Installation & Configuration
Unable to expand cluster from prism UI

Unable to expand cluster from prism UI, host and CVM IPs are reachable on the target node. Pls suggest ways to expand the cluster.  

459
JeroenTielen
4 days ago
S
SpiderAdventurer
asked in Move Application Migration
Migration of Debian with UEFI from ESX

It likes it is not supported with the tool MOVE. Machine is migrated but never boot as hdd is never found. Anybody checked and got a solution as Nutanix Support can not?Thanks in advance!

4010
JeroenTielen
4 days ago
L
luismbrPathfinder
asked in Installation & Configuration
Installation error on HP 380

I start the boot and stop with this error and it freezes 

141
K
5 days ago
B
bereketsolomonAdventurer
asked in Installation & Configuration
Foundation Fatal Error

Hello FriendsHow are you? Currently i am trying to foundation A Nutanix 3 node environment but after the foundation process begins it will halt at “waiting for the installer to boot” stage with “fatal” error warning i don’t know what is causing the error can anyone tell me something.I have attached screenshots of errors and process. 

534816
JeroenTielen
7 days ago
N
Nur AkbarAdventurer
asked in Installation & Configuration
SSH to cvm is not working but it shows running on ahv

Hellocan anybody help me..[root@XXX~]# virsh list --all | grep CVM 1     NTNX-XXX-CVM          running[root@XXX~]# ping 192.168.5.254PING 192.168.5.254 (192.168.5.254) 56(84) bytes of data.From 192.168.5.1 icmp_seq=1 Destination Host Unreachable^C--- 192.168.5.254 ping statistics ---4 packets transmitted, 0 received, +3 errors, 100% packet loss, time 3081mspipe 4[root@XXX ~]# ssh nutanix@192.168.5.2FIPS mode initializedssh: connect to host 192.168.5.2 port 22: No route to host how to repair cvm ?

180010
AndrePulia1
10 days ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works
New KB Articles Published on Week Ending November 23, 2024

Below are new knowledge base articles published on the week of November 17-23, 2024.KB 15038 - NCC Health Check: extent_group_ft_status_check KB 16246 - NCC Health Check: pcvm_registered_cluster_check KB 17383 - NCC Health Check: wsvm_default_password_check KB 17384 - NCC Health Check: wsvm_memory_usage_check KB 17385 - NCC Health Check: wsvm_reboot_check KB 17559 - Configuration Steps for Cisco Duo Integration with Prism Central KB 17749 - Nutanix Move – Adding Source File Server fails with message: "Cannot login to <file_server> due to an incorrect user name or password" KB 17823 - The Prism Central licensing page is stuck on “Loading” (License Manager) KB 17858 - VM forcibly powers off when attempting to migrate the VM due to rare race condition KB 17866 - Cluster Quick Access Prompts for "Sign In" after nodes have been removed KB 17881 - Custom SSL ECDSA certificate may cause connectivity issues between PE-PC. KB 17882 - Live Migrate Across Clusters fails if existing Recovery

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Albert Mendoza
Nutanix Employee
11 days ago
Rob van der Helm
Rob van der HelmWayfarer
asked in Installation & Configuration
How to add vlan to AHV for Backup traffic

Hi all,We are migrating from ESXi to AHV.I am looking for a way to add another vlan to the AHV hypervisor that will allow our third party backup solution in the same vlan to backup virtual machines using AHV snapshots. On ESXi we created an extra VMKernel interface with the BackupNFC server enabled for the same purpose and that works fine.The reason for the extra vlan is that we do not want to transfer backups through the firewall. Our hypervisors and backup nodes are each in their own firewall separated vlans.

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Rob van der Helm
13 days ago
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vponnuruAdventurer
asked in Insights Support Automation
Custom UI extension in Prism UI

I am trying to extend the Prism element manager to show the server hardware inventory and hardware statistics information.  Not sure if the Prism element manager allows to develop custom GUI extension to show the hardware details.  Any information, tutorials and or API guides/references about this topic, would be much appreciated.   Thank you,Viswanath

242
V
16 days ago
M
MMCellsPathfinder
posted in Installation & Configuration
Nutanix Cluster Upgrades and Configuration Issues.

Hello Community.New to the Nutanix world here. Busy setting up a multi-cloud 4 node environment for our clients. We were experiencing a number of issues and attempted upgrade to PC 2024.2; from PC 2024.1.0.2. This has introduced a number of further issues, and I am suspecting underlying compatibility issues in the environment with the new release.Any guidelines or assistance from the community as to getting the platform stable and running optimally again. I am hearing and seeing that a fairly strict upgrade process should be followed to avoid such problems, any input here would also be greatly appreciated.Look forward to hearing from you guys, and thanks.Mark

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M
16 days ago
E
EviatarAdventurer
asked in Installation & Configuration
How to solve "CVM not in same timezone health_check warning"?

Hey all!In PC (and PE) I have the next warning:CVM Same time zone check warningI follow KB-1050 (the link referral to KB-2044...) but still get the warning. How to solve this? Thanks! 

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E
16 days ago
E
EviatarAdventurer
asked in Installation & Configuration
Prism Central change default password failed "Error updating admin password in Athena."

Hey,I deploy my 2024.2 PC over AOS 6.10.It XL cluster with scale.I register PE to PC and now I want to change the default password of PC (username->Change Password). But get the errorError updating admin password in Athena. What can I do to fix that? Thanks

1138
DylanH
17 days ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works
New KB Articles Published on Week Ending November 16, 2024

Below are new knowledge base articles published on the week of November 10-16, 2024.KB 14649 - Alert - A130389 - Advanced Networking Subnet could not be recovered successfully from Prism Central Recovery Point KB 16929 - NCC Health Check: kms_credentials_expiry_check KB 17387 - NX-G8/G9: Marvell M.2 raid card Firmware Manual Upgrade Guide KB 17669 - Unable to add or remove usergroups from Authorization Policy KB 17698 - Cluster Expansion failed with "Failed to configure service interfaces on new node" KB 17784 - Nutanix Move – Unable to add Hyper-V server to Move environment or run validate against Hyper-V server due to communication issues with Move agent on port 8087. KB 17821 - NDB - Alert - The cluster is not present in Prism Remote Sites KB 17824 - NDK - Restoring a replicated snapshot to a different namespace causes a crash KB 17842 - PC shows disconnected on PE due to invalid Signature Algorithm in certificate chain KB 17868 - Nutanix Files - User mapping search filter for NFS t

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Albert Mendoza
Nutanix Employee
18 days ago
S
Sergio84Voyager
asked in How It works
Failed to reach a node where Genesis is up. Retrying

Hello everyone, I am trying to set up a 1-node CE cluster on a server, the OS is installed but when creating the Cluster this appears  

653
Kcmount
19 days ago
V
vponnuruAdventurer
asked in Installation & Configuration
Nutanix AHV installation failure on PowerEdge Server

I am trying to setup single node cluster using Foundation VM.  The Nutanix AHV provision and installation consistently failure on PowerEdge server with following error:CRITICAL clean_disks:151 Unable to initialize trusted storage deviceI assume; the installation could be failure because of the primary SSD drives are 447G drives.  But I do have other storage drives installed that has enough storage spaces. 2024-11-15 09:48:50,767Z log.py:102 INFO svm.py:733 Output of lsblk command. NAME MAJ:MIN RM SIZE RO TYPE MOUNTPOINTsda 8:0 0 447.1G 0 disk sdb 8:16 0 447.1G 0 disk sdc 8:32 0 745.2G 0 disk - sdc1 8:33 0 10G 0 part - sdc2 8:34 0 10G 0 part - sdc3 8:35 0 40G 0 part - sdc4 8:36 0 685.2G 0 part sdd 8:48 0 745.2G 0 disk - sdd1 8:49 0 10G 0 part - sdd2 8:50 0 10G 0 part - sdd3 8:51 0 40G 0 part - sdd4 8:52 0 685.2G 0 part sde 8:64 0 3.5T 0 disk - sde1 8:65 0 3.5T 0 part sdf

747
V
19 days ago
S
shad-empirelabAdventurer
asked in Installation & Configuration
Nutanix CE install with NVME drives

I am working to create a 4 node cluster.  I have 4 Dell Optiplex 7000s, each with 64gb ram, core i7 processors (12 cores) , I have a 32gb Samsung USB for the boot drive and 2 - WD Black SN770 2TB NVME drives for storage.  the install completes successfully.  but upon reboot, i get a couple of errors right after i get the login prompt and the CMV will enter a paused state.  

553
S
20 days ago
E
EviatarAdventurer
asked in Installation & Configuration
compatibility check: Deploy over old Nutanix Appliance

Hey.I have an old Nutanix appliance (NX-1065-5G)I’ve been told in this  post I want to install on my appliance AOS 6.10 (with competible AHV),Then I want to deploy Prism Central, In order to use Microsegmentation and self-service (Calm) It is really possible? my hardware support that? according to the Compatibility and Interoperability Matrix, deploy AOS 6.10 not supported But I successes to deploy it (by install CE then upgrade with Foundation tool)  Thanks Eviatar

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Peter Seidl
22 days ago
A
agus_rsudExplorer
asked in Installation & Configuration
3-nodes cluster nutanix robo

Could we deploy a nutanix robo cluster using 3-nodes ? How it would be licensed ?

241
Peter Seidl
22 days ago
A
agus_rsudExplorer
asked in Installation & Configuration
Lenovo Think Agile HX630V3 ROBO IS

We have bought 4 units Lenovo Think Agile HX630 V3 ROBO Integrated System (IS) with SW-NCI-STR-PR license. Which one is the best practice deployment scheme :Opsi 1 : applied those license into one cluster consists 4-nodesOpsi 2 : applied those license into 3-nodes cluster and a single node clusterOpsi 3 : applied those license into two clusters which consists 2-nodes per cluster 

201
Kcmount
24 days ago
R
RRNPAdventurer
asked in Installation & Configuration
Error Installing Foundation "CRITICAL svm_rescue:1046 No suitable SVM boot disk found"

HelloI’m testing an install on a DL360 Gen10+ server. The server has an NS-204i boot controller with 2 x  disks and there is an MR216 controller with 2 x 3.84TB disks (believe they are PM893a).I have tried the install a few times but have been wiping the server each time it fails. I’ve now got to the stage where it fails with the same error each time so I need to know why its failing."CRITICAL svm_rescue:1046 No suitable SVM boot disk found"Should I have three arrays in the server? One for AHV, one for SVM/CVM and one for storage?How/where do I run lsscsi" to check for partitions that may need to be removed?Thanks in advance for any help with this.ThanksRussell

7114
ktelep
Nutanix Employee
24 days ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works
New KB Articles Published on Week Ending November 9, 2024

Below are new knowledge base articles published on the week of November 3-9, 2024.KB 14075 - Nutanix Database Service 2.5 Oracle Standby Features KB 17016 - Flow Network Security (FNS) Next-Gen (NG) Migration Prechecks and Resolution Guide KB 17727 - Nutanix Files - Alert - A160080 - Too many SMB files opened on Nutanix Files Server KB 17767 - Update Credentials on vmware-csi driver KB 17776 - Citrix ELM fails to establish connector, API call fails complaining about user credentials or authorizations KB 17786 - Nutanix Files, Data Lens - Smart Tiering cannot be changed from Data Lens to Nutanix Files native tiering KB 17787 - Incorrect encryption_support for SED drives KB 17792 - App-Consistency on a CG is set to false post Nutanix PD-Based Async PD Migrate KB 17818 - Failure to power on vGPU enabled VMs on Dell hardware KB 17819 - Login to Prism Central failed with error "We encountered an unknown error. Please try again." due to athena service down KB 17827 - Self-Service Plug-in for

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Albert Mendoza
Nutanix Employee
25 days ago
BeatBox
BeatBoxVoyager
asked in Installation & Configuration
nested CE 2.1 no CPU or memory

I have CE 2.1 installed and running nested in ESXi 7.02 but when trying to power on VMs, I notice under the Hardware tab it shows CPU oHz and memory 0Gib. I do have VM tools installed

493
JeroenTielen
28 days ago

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