AOS/Prism licensing (Legacy Licensing)

Hello Nutanix Community, I have customer who is planning to upgrade AOS 6.5 to AOS 7.3 with PC 2022.9 running on Hyper-V 2022 from our Nutanix Cluster. They cannot upgrade to PC 2024.2 or higher (PC 7.3) due to Hyper-V 2022 is not supported on this latest PC versions. Customer is asking if they can upgrade AOS 7.3 only? And still manage the cluster via PC 2022.9?May I know If there is any performance, support, licensing, and operational impact If customer continues on AOS 7.3 w/ PC2022.9? I understand that PC2022.9 is already EOSL and our SRE may not able to assist if running on EOSL version.I did check AOS 7.3 to PC version compatibility unfortunately it doesn’t show PC2022.9.  Note that customer is not ready to move yet to AHV due to internal application dependencies and business directions. They are also not using the Prism Central except for managing the NCI Pro license. Looking forward for your helpful response. Thanks and regards,OJ 

Hello,We have licenses for our on-prem servers that are expiring in a couple of weeks and we don’t have approval to spend the money to renew them just yet. I can do monthly billing with no-commitment though.  I’m wondering if we can switch the licenses to use PAYG licenses through the Azure marketplace, AWS marketplace or similar. Is it possible to pay for licenses on a monthly term and use them for our on-prem systems? Here’s what we have for licensing. 1 X Nutanix AOS Ultimate - subscription license renewal + Production Support -Mfg. Part#: R-SW-AOS-ULT-PRD 48 X Nutanix AOS Ultimate - subscription license renewal + Production Support -Mfg. Part#: R-L-CORES-ULT-PRD32 X Nutanix AOS Ultimate - subscription license renewal + Production Support -Mfg. Part#: R-L-FLASHTIB-ULT-PRD 

Dear Nutanix Support Team,I recently purchased a used Nutanix server, and I am currently facing an issue accessing the Support Portal. Upon attempting to log in, I was prompted to enter a serial number, service tag, or software registration ID. Unfortunately, as this is a second-hand purchase, I do not have the original order fulfillment email or access to the necessary information.I kindly request your assistance with the following: Activating my access to the Support Portal for this Nutanix server. Initiating the process for transferring ownership and support entitlements to my account. I am happy to provide any necessary details, including the serial number, proof of purchase, and company information, to verify my ownership and facilitate this request.Please let me know the steps I should follow or any additional information you require to resolve this matter.Thank you for your time and support.

 After deploying 6 Lenovo ThinkAgile HX650 V3 CE nodes in a single cluster, Nutanix Prism Element shows that it has no active licenses. In the Nutanix portal website with the end user credentials, it can be seen that it has the starter and pro licenses. When uploading the cluster summary file generated by Nutanix Prism Element, it shows the error "No compatible products found for the uploaded cluster summary file". The cluster does not have access to DNS or an NTP server. I have also tried entering the cluster information as Dark Site but it continues to show the same error. I would appreciate it if you could tell me how I can overcome the error and upload the license. Thank you.

Hello, I must upgrade a cluster from AOS 5.15.5 to AOS 6.10.The cluster owns legacy license that are already under maintenance. Do I need to convert them to the new Portfolio ?I prefer to keep the legacy license because the cluster is highlty use and I am not want to a one or three PC VM.I think the conversion is not mandatory but I can’t find the official documentation. Thanks for any answer.Julien

Prism Central displays a blue banner with the following message even though the cluster is fully licensed:Your environment is partially licensed. The operational features and data will be available for licensed clusters only.  This is a cosmetic issue that does not impact performance or functionality.This issue is fixed in Prism Central pc.2023.1.0.2 and newer releases.   

Some of you might be receiving a red banner in Prism Central saying you have license violation for Flow license like in the below screenshot, If you want to continue using Flow Network Security (FNS), install a valid Flow license. Refer to the Licensing documentation on the Support PortalHowever, if you are not using Flow Network Security (FNS) or any of its related features and still receive this warning, this is a known issue in Prism Central version pc.2022.x.x and has been fixed in pc version above pc.2023.x. However, this violation banner does not impact production or cluster functionalities.  You can learn more about Flow and its features here - https://www.nutanix.com/products/legacy/software-options As always, should you have any questions or face any issues, please feel free to reach out to us or create a case by writing to portal-accounts@nutanix.com and we will be happy to assist you. 

If you see a warning that says, "Warning! The current license level does not allow for the use of this feature" while creating a File Server, you can still proceed by clicking Continue. This warning is informational and will not prevent the file server creation process from continuing.   If the CONTINUE field is greyed out, you need to download the file image and set the data services IP. This will enable the CONTINUE button.          

Getting notifications about expired licenses every time you open Prism Central, however, the licenses have been renewed?  Dont worry! If you renewed the licenses and the old expiration date is still showing up on Prism Central or the Portal all we need to do is relicense Prism so the latest expiration date is updated. Complete the Licensing process in Prism Central and your environment shouldl be updated to the latest expirations.Check KB 8098 for detailed instructions for non renewed and KB 7837 for already renewed licenses…

In order to convert your legacy old licenses (AOS/Prism) to the new cloud platform (NCI/NCM/NUS) licenses, you will need have the following requirements:For Nutanix Cloud Infrastructure (NCI), minimum versions are: AOS 6.0.1.7 NCC 4.3.0 pc.2021.9 For Nutanix Cloud Manager (NCM) Self-Service, minimum version is pc.2023.3. For Nutanix Unified Storage (NUS), minimum versions are: AOS 6.1.1 NCC 4.5.0 pc.2022.4 For NCI Edge, minimum versions are: AOS 6.7 and pc.2023.3. Dark site clusters minimum versions are: AOS 6.1.1 NCC 4.6.2 pc.2022.4  The cluster must be fully licensed before conversion, or you must have enough available licenses to fully convert the cluster (combination of old and new licenses). If two licenses merge into one, the expiration date must be the same. For example, AOS + Flow or Prism + Calm. All existing Prism licenses in a Prism Central instance must be converted to NCM. You must apply all Flow and Encryption licenses. Unapplied Flow and Encryption licenses are

You will not be able to convert the following licenses to our new Nutanix Cloud Platform LicensingEPA (Enterprise Purchase Agreement) LOD (Life of Device) Non-renewable NTE (Not To Exceed) One-time use POC (Proof of Concept) SWO (software only) perpetualFollowing scenarios will not allow a conversion operation:A license upgrade quote is in flight The license is due for renewal in the next 90 days A renewal opportunity is in the advanced stage Role-based access control (RBAC) accounts and RBAC-based users cannot perform conversions in the following scenarios.Capacity cores are in one account and flash storage capacity is in another account An AOS Ultimate license is in one account and a Flow license is in another account An Objects license is in one account and a Files license is in another account A Prism Pro license is in one account and a Calm Cores license is in another account A VDI Pro license is in one account and an Encryption license is in another account A VDI Pro license is i