I am trying to activate the license of a Lenovo cluster with 6 HX650 V3 nodes error No compatible products | Nutanix Community
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I am trying to activate the license of a Lenovo cluster with 6 HX650 V3 nodes error No compatible products


 

After deploying 6 Lenovo ThinkAgile HX650 V3 CE nodes in a single cluster, Nutanix Prism Element shows that it has no active licenses. In the Nutanix portal website with the end user credentials, it can be seen that it has the starter and pro licenses. When uploading the cluster summary file generated by Nutanix Prism Element, it shows the error "No compatible products found for the uploaded cluster summary file". The cluster does not have access to DNS or an NTP server. I have also tried entering the cluster information as Dark Site but it continues to show the same error. I would appreciate it if you could tell me how I can overcome the error and upload the license. Thank you.

Best answer by Stephen Smith

Sent you a private message requesting some account specifics so I can better assist with creating a support case to resolve the above issues.   🙂

 

Thanks,

-SS

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3 replies

Stephen Smith
Nutanix Employee
  • Nutanix Employee
  • 10 replies
  • January 10, 2025

Hey CalderVS,

Great question!   

This error typically occurs when the licensing workflow needs to go through the Prism Central the PE cluster is registered to, for the new NCP license model.      KB Link here.

If this doesn’t match up with your scenario, please open a support case with our CSA licensing team, and we can certainly assist further.     Support portal   

Let me know if you have further questions on this.  

Thanks.

-SS


  • Author
  • Voyager
  • 1 reply
  • January 12, 2025

Hi Stephen, thanks for your reply. I was trying to install Prism Central but when configuring the deployment, when the cluster is found as a Dark Site, it tells me that it is necessary to provide the DNS addresses and the NTP server (the client does not have an NTP server) and the Microservices. I was looking on the web and they indicate that it is necessary to configure an LCM Dark Site web server to use it as a source of LCM downloads. Is there another way to do this?
Additionally, I wanted to ask you how I can create a case, because it asks me for the Cluster ID, Node Serial Number (But since it is Lenovo it does not validate the serial number) and Subscription ID, if I do not have any of those data it does not allow me to create a case.
Thanks for your help.


Stephen Smith
Nutanix Employee
  • Nutanix Employee
  • 10 replies
  • Answer
  • January 14, 2025

Sent you a private message requesting some account specifics so I can better assist with creating a support case to resolve the above issues.   🙂

 

Thanks,

-SS


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