How It works

Below are new knowledge base articles published on the week of February 11-17, 2024.KB 15584 - Upgrading MSP services failed as part of PC upgrade with the error "Cannot complete login due to an incorrect user name or password" KB 15877 - 3rd Party Backup snapshot fails for Volume Groups protected under Leap (protection policy) KB 15997 - Prism Central Security Dashboard is unavailable on NC2 Clusters KB 16142 - NDB - MSSQL DB failing a snapshot due to "VSS_E_INVALID_XML_DOCUMENT" KB 16145 - Logging in to Prism Central for the first time using default admin credentials fails with a new "Sign in" pop-up window being displayed KB 16211 - Foundation: Imaging failure during firstboot phase with ESXi 8.0.2 KB 16218 - Windows 11 VMs may fail to start on clusters with Intel Sapphire Rapids CPU KB 16220 - New blueprint launch or runbook execution fails in Self-Service (formerly Calm) KB 16222 - Default VLAN mode "kAccess" is not included in config output when vNIC created via aCLI KB 16224 - "

Below are new knowledge base articles published on the week of February 4-10, 2024.KB 16055 - Updating eScript Tasks and Variables of Python 2 to Python 3 Using Self-Service DSL KB 16177 - Prism Central not associated with the Object Store KB 16186 - List of vGPUs in Self-Service Blueprint Canvas can take a long time to load or fail intermittently KB 16201 - Juniper EX4300-48MP Switch triggers random Host disconnects KB 16206 - Current Known Issue on HPE DX Firmware update in LCMNote: You may need to log in to the Support Portal to view some of these articles.

Hi,I have an issue when i try to remove an image of an ISO on my Nutanix :attribute app blueprint template not setCould you help me to remove this ISO please?Thanks

I see ESXi 8.0 U1a “Vendor” was recently added to the compatibility matrix for HPE DX360 Gen 10 for AOS 6.7.1 and 6.7.1.5 Does this also imply that vCenter 8 is compatible with Prism (stand alone) ?When I talked to support last year they suggested holding off on upgrading vCenter. 

Below are new knowledge base articles published on the week of January 28-February 3, 2024.KB 16043 - NDB | Provisioning PostgreSQL HA Instance may fail with error message "Failed to configure keepalived" KB 16051 - Alert - A300442 - RecoveryPlanFailedToReleaseAssignedIpsFromProtectedVMs KB 16124 - Unable to mount Virtual Media to host via IPMI or CVM KB 16135 - PC - KubeAPI has disappeared from Prometheus target discovery alert after PC upgrade KB 16137 - File Analytics - Upgrade hidden from LCM when only PC Deployed File Servers exist on the hosted AOS cluster KB 16138 - Prism Central login fails with "upstream connect error or disconnect/reset before headers. reset reason: connection failure" KB 16146 - LCM shows greyed out BMC 07.15.00 upgrade option even though BMC is already updated KB 16151 - NDB - Oracle single instance clone fails with script error: Failed to initialize database instance KB 16153 - CVM Communication issues when network segmentation MGMT and backplane network a

We received the Warning: Detected iSCSI discovery or login through cluster external IP address just today and is trying to make sense why we are seeing this Warning. Historically we had never this and has not made any changes to our Nutanix configurations. Combing through our events we can’t seem to figure out what may have triggered this. If anyone has received this before in the past and is a one off thing I would like to hear your experience on why this was triggered on your end. Is this something we should be overly concerned about?Any advice is greatly appreciated. I’m new to this community I apologize if I’m posting this in the wrong forum. Regards, Mike

Below are the top knowledge base articles for the month of January 2024.KB 6082 - The inode_usage_check fails due to large amount of email files in /var/spool/postfix/maildrop directory KB 1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 1532 - NCC Health Check: inode_usage_check KB 1113 - HDD, SSD, and HBA troubleshooting KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 3827 - Alert - A130087 - Node Degraded KB 8453 - Alert - A1044 - PathOffline KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 2090 - AHV host networking KB 6945 - How Upgrades Work at Nutanix KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 8514 - NCC Health Check: fs_inconsistency_check KB 2473 - NCC Health Check: cvm_memory_usage_check KB 8094 - NCC Health Check: disk_status_check KB 4519 - NCC Health Check: check_ntp KB 7837 - How to update Prism Element and Prism

Hi, I want to get an audit list of deleted files and user that deleted it in the last hour using REST API. I dont find this api in the doc? can anyone point me to this api documentation?

Below are new knowledge base articles published on the week of January 21-27, 2024.KB 14422 - Alert - A130387 - EntityCentricStaleProtectionDomain KB 16061 - LCM failed with "Failed to read LcmTaskInfo from task' KB 16064 - Prism Central : Report generation failing with error in getting predefined widgets for PDF after upgrading PC to 2023.3 KB 16112 - NDB – Provisioning Oracle DB Server VM may fail with the message "Validation checks failed on DBServer for registration." KB 16131 - LCM HPE firmware update may fail with “22_34_1002-MCX623106AS-CDA_Ax.pldm.fwpkg upload failed” errorNote: You may need to log in to the Support Portal to view some of these articles.

I do a AHV convert from VMWare to AHV recently on my 4-node Nutanix NX-1450. Unfortunately only 2 nodes are successfully converted, one node remained failed and retain as ESXi and the other node failed to download the bundle binary. I wanted to reprovision from scratch using Foundation (Bear Metal Deployment) Tools. I have the Foundation 5.5 however, when provision it cannoy connect to IPMI (Error attached)so I an suspecting it is not compatible. Any body can help on this. If you have the earlier version of Foundation Tools maybe can help me? 

Below are new knowledge base articles published on the week of January 14-20, 2024.KB 15854 - NDB - Stuck operations after resolving connectivity issues with clusterNote: You may need to log in to the Support Portal to view some of these articles.

Below are new knowledge base articles published on the week of January 7-13, 2024.KB 15486 - NCC Health Check: invalid_node_population_check KB 15583 - NCC Health Check: mst_accessibility_check KB 15694 - Clusters having VMs deployed from AHV Prism Central VM Template and protected by PD-based DR may become inconsistent. KB 15891 - NCC Health Check: recovery_plan_mst_protected_entities_spanning_across_multiple_clusters_check KB 15926 - Troubleshooting Kubernetes Cluster Onboarding to Prism Central KB 15941 - Performance regression when enabling Credential Guard / hardware Virtualization-based Code Integrity (HVIC) KB 16045 - VM periodically exceeding RPO or skipping replications KB 16060 - LCM: Inventory Failed 'Failed to setup esx firewall' for ESXi 8.0.2 KB 16083 - Acropolis service may end up in a restart loop if a VM with more than one vNUMA node is live-migrated on a cluster running AHV 20220304.478Note: You may need to log in to the Support Portal to view some of these articles.

We are considering moving from a VMware environment on EOL hardware to new hardware with VMware running on Nutanix. The VMware VM’s all have thick provisioned disks. My question is:if we migrate the VM’s to a new Nutanix cluster running VMware, can we change the disk to thin provisioned during the migration? 

Hi Teeam,can any one help me as soon as possible.I have a four node Nutanix cluster in my environment and there is space issue (not enough free space)in the nutanix cluster for that i did some exercise given below,1.some of the vms migrated to the another cluster successfully and there is no issuue with that. so after migrating vms to another cluster and i have deleted the vms in the affected nutanix cluster …. ok still i am unable to see the free space in my clusterHere my question is ..How much time it will take to reclaim the space/seen free space after deleting the vms in nutanix cluster Recycle Bin has been enabled by default in in the cluster and it stores some data so what about Recycle bin means need to disable after deleting the vms or what about it function to reclaim the space in the nutanix cluster.Please explain any one ASAP. Thanks,Ashok. 

Below are new knowledge base articles published on the week of December 31, 2023-January 6, 2024.KB 14919 - Alert - A130168 - VMNotReachable KB 15475 - NCC Health Check: esx8_platform_compatibility_check KB 15739 - Alert - A130397 - VDiskDataMismatchDetected KB 16003 - HPE - ESXi 7.0u3o to 8.0u1a upgrade fails with a dependency error KB 16016 - Queries related to Nutanix University (Certfications, Education and Trainings) KB 16023 - Alert - A130203 - EntityCentricRemoteSiteUnhealthyNote: You may need to log in to the Support Portal to view some of these articles.

Hello,Nutanix AHV service chain with Fortinet FW test as belowVM1 and FWVM1 in AHV node1, VM2 and FWVM2 in AHV node2, enable service chain redirect traffic successful.BTW, when shutdown FWVM1 simulates FW failure, VM in node1 service disturbed until disable Service Chain redirects traffic to FW. Any solution and setting could provide high availability, except disable Service Chain?

Below are the top knowledge base articles for the month of December 2023.KB 6082 - The inode_usage_check fails due to large amount of email files in /var/spool/postfix/maildrop directory KB 1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 1532 - NCC Health Check: inode_usage_check KB 1113 - HDD, SSD, and HBA troubleshooting KB 2090 - AHV host networking KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 3827 - Alert - A130087 - Node Degraded KB 8453 - Alert - A1044 - PathOffline KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 6945 - How Upgrades Work at Nutanix KB 2473 - NCC Health Check: cvm_memory_usage_check KB 3786 - Alert - A1081 - CuratorScanFailure KB 8094 - NCC Health Check: disk_status_check KB 8514 - NCC Health Check: fs_inconsistency_check KB 6771 - Register for my.nutanix.com a

Below are new knowledge base articles published on the week of December 24-30, 2023.KB 15777 - Metrics are not being collected for external ESXi vCenter cluster KB 15802 - LCM Auto Inventory may not be triggered if Auto Inventory Schedule is between 12 and 12:30 am KB 15917 - NDB - Create Custom PostgreSQL Database Parameter Profile KB 15999 - The list of destinations that should be excluded from HTTPS Inspection KB 16004 - Unable to modify remote site configuration settings due to non-existent container(s) in the vStore mappingNote: You may need to log in to the Support Portal to view some of these articles.

Below are new knowledge base articles published on the week of December 17-23, 2023.KB 15681 - Alert - Collector did not receive metrics from MS SQLServer KB 15920 - LCM - Direct upload compatibility does not show available upgrade. KB 15929 - Alert - Collector did not receive metrics from vCenter KB 15963 - Quota is not getting released when delete request is made by admin users KB 15964 - Project quotas not reflecting the correct quota usage on PC dashboard KB 15969 - AHV upgrade might fail with LCM not being able to stop the libvirtd KB 15972 - Trusted Platform Module (TPM) - ESXi 7.0 U2 and higher PSODs with system configuration issues KB 15974 - Nutanix Objects - Unable to set additional capacity in UI after previous operation failure KB 15978 - Cisco M7SN imaging failure due to VMD mismatch issues in VMD enabled serversNote: You may need to log in to the Support Portal to view some of these articles.

Are there any examples or GitHub repo with snippets how to restore a VM Recovery Point from Prism Central? I could not find any in documentation https://www.nutanix.dev/reference/prism_central/v3/

Below are new knowledge base articles published on the week of December 10-16, 2023.KB 15639 - NDB | Supported methods of cloning an NDB protected DB-Server VM within and outside of NDB KB 15734 - Determine why a Prism Central VM(s) rebooted or was powered off on an AHV cluster. KB 15875 - Hardware Maintenance and Software Licensing details KB 15878 - Manually Changing Prism Central Cluster Name using nCLI KB 15927 - [NX-HW] Supermicro X722 10G LOM lost MAC address with all zeros 00:00:00:00:00:00Note: You may need to log in to the Support Portal to view some of these articles.

Hi  My Nutanix Cluster System is in Darksite(no internet) so require to do a Download and bring it to direct upload.I am still confused on why and when do we need to put the CVM and host in maintenance mode? as the upgrade guide did not mention about putting the CVM or host in maintenance mode as per below.ProcedureOn Prism Central clusters, do these steps. Perform an LCM inventory, which also updates the LCM framework. Do not upgrade any other software component except LCM in this step. Upgrade and run Nutanix Cluster Check (NCC) on Prism Central. Upgrade Prism Central. On Prism Element clusters, upgrade LCM and NCC, then run NCC. Perform an LCM inventory, which also updates the LCM framework. Do not upgrade any other software component except LCM in this step. Upgrade and run NCC. On Prism Element clusters, upgrade remaining software. If it has been more 24 hours since the last LCM inventory, perform an LCM inventory. Upgrade Foundation. Upgrade Cluster Maintenance Utilities.

Hello Nutanix API devs (or community),Our team currently uses v1, v2 along with v3 versions of Nutanix API. Wondering if there is published documentation on how long into the future the older versions (v1 and v2) are going to be working and/or supported. Thank you in advance!

If you’re working with a Nutanix AHV Cluster and need to download IOS files, here’s a step-by-step guide to make the process seamless.Step 1: Connect to CVM via SSHOpen a secure shell (SSH) session to one of the Controller Virtual Machines (CVM) in your Nutanix cluster. Use the following command:ssh nutanix@<CVM-IP-Address>Step 2: List Available ImagesOnce connected, use the Nutanix Acropolis Command Line Interface (acli) to list available images:#acli image.listStep 3: Copy Image UUIDIdentify the IOS image you want to download and copy its UUID.#acli image.get <Image-UUID>From the results, copy the vdisk_uuid associated with the desired imageStep 4: Download Using WinSCPDownload and install WinSCP, a popular file transfer tool. Connect to one of the CVM IP addresses on port 2222 using the SFTP protocol. Ensure that you use the username ‘admin,’ not the Nutanix CVM username.Navigate to the container and locate the disk image corresponding to the previously copied vdisk_uuid

As far as I know, Nutanix CVM uses CentOS 7. But from official announcement, CentOS will EOL June 30, 2024. Will Nutanix plan to use another version of CentOS?