We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer contacts the person who is assigned as Support Contact for the asset. 

You can spread the load within your team, assign the contact based on the time zone the asset is within or use any other method you like. The choice is yours!

Help us to choose the right person to work with, shorten the resolution time and avoid the avoidable – configure Support Contact for your Nutanix clusters.

1. Log in to my.nutanix.com.
2. Click Support Portal.
3. Under Products, click Installed Base.
4. Click Assets tab.
5. Select all assets by clicking on the checkbox located at the top left of the table.
6. Click Edit Assets.
7. Update the details and click on the green tick box located at the bottom right of the dialogue box.
8. Click Clusters tab.
9. Select all clusters by clicking on the checkbox located at the top left of the table.
10. Click Edit Clusters.
11. Update the details and click on the green tick box located at the bottom right of the dialogue box.

For more details refer to KB-5052 Update Contacts for Assets and Clusters