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How It works

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Albert Mendoza
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Albert Mendoza
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New KB Articles Published on Week Ending March 9, 2024

Below are new knowledge base articles published on the week of March 3-9, 2024.KB 16144 - Nutanix Files - "Server has no Shares" error in PC...
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Albert Mendoza
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Albert Mendoza
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Top KB Articles for February 2024

Below are the top knowledge base articles for the month of February 2024.KB 6082 - inode_usage_check fails due to large amount of email file...
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Alona
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Alona
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Help us help you! Assign Support Contact to your Nutanix assets.

We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer con...
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1442 Topics
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works
New KB Articles Published on Week Ending September 12, 2020

Below are new knowledge base articles published on the week of September 6-12, 2020.KB 9960 - AD user cannot manage PC and NCC upgrades after upgrading to PC 2020.8 version KB 9980 - Cluster outage may occur during an LCM upgrade when restoring block fault-tolerance KB 9981 - SSP | VM nic update task performed by SSP user may fail on Prism Central 5.17 and above versions KB 9985 - Intermittent Network Disconnects Due to MAC Learning Disabled When Using AHV Bond Mode Balance-SLB KB 9989 - LCM : Could not find any upgrading entities forgroup Group-Cluster Service-Foundation KB 9995 - Move - Guest preparation may fail when SSL is enabled on Windows VMNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
Riddhima.singh
Nutanix Employee
Riddhima.singhNutanix Employee
posted in How It works
Do you know Support Cases can be Scheduled on Support Portal?

Do you know Support Cases can be Scheduled on Support Portal?Support Portal users that are working with Nutanix Support can elect to schedule a follow-up for a case. The instructions within the case page are designed to be self-explanatory on how to schedule. However, you may want to understand how a case is handled when scheduled prior to using the feature. Portal Scheduling Overview The scheduling feature is only presented under the following conditions: Support contract allows for 24x7 coverage Case priority is low - P3 or lower Additionally, when scheduling, the following limits apply: Can only schedule for the next business day - not today Cannot schedule on weekends or public holidays Can only schedule up to 1 week out Your Systems Reliability Engineer (SRE) is able to work with you to assist with scheduling in other circumstances. Scheduling is available both at case creation and during the life of a case by using th

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Riddhima.singh
Nutanix Employee
Kiran Surya
Nutanix Employee
Kiran SuryaNutanix Employee
posted in How It works
SATADOM upgrade hit by APD/VMCP issue

While doing LifeCycle Manager (LCM) upgrades, Nutanix infrastructure customers could encounter failures on the SATADOM upgrade on a ESXi Host, with the message:"Operation failed. Reason: Lcm prechecks detected 2 issues that would cause upgrade failures.Check 'test_hypervisor_config' failed with 'Failure reason: APD/VMCP feature is enabled on cluster, Please disable, Please refer KB 6470'Check 'test_min_phoenix_version' failed with 'Failure reason: APD/VMCP feature is enabled on cluster, Please disable, Please refer KB 6470' You can try disabling the APD using the following command on the Host:# esxcfg-advcfg -s 0 /Misc/APDHandlingEnable From experience I can tell you that this does not always resolve the issue.  It may be necessary, on certain occasions, to access the VMware vCenter, through possibly the vSphere Web Client, and do the following:Access the Hosts pageClick on the Host in questionClick on ManageGo to Advanced System SettingsSearch for “APD”Modify Misc.APDHandlingEnable an

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Kiran Surya
Nutanix Employee
maaz
Nutanix Employee
maazNutanix Employee
posted in How It works
I can tell you a NTP joke but timing has to be perfect

The CVMs that comprise a Nutanix cluster get their time by syncing to a single member which is known as the NTP Leader (aka Genesis Master). This node will be responsible for syncing with whatever NTP servers the customer added to Prism. When NTP is properly configured, the Leader CVM will set its own clock to the time provided by the server and then all other CVMs will sync with the Leader's time.  For AHV clusters, the same list of servers used by the NTP Leader will be configured on each host to sync with independently. All other hypervisors need to have NTP configured separately using their unique management tools. By default User VMs sync their time with the local hypervisor where they are running, but users can configure their machines to sync with local or internet-based NTP servers as well. Importance of NTP: If there is a power outage and cvm’s pick up wrong time it can prevent the cluster to start It’s very difficult if you're trying to RCA any issue Commands:To check ntp s

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maaz
Nutanix Employee
H
Nutanix Employee
Hari Prasanth
posted in How It works
Licensing a new Cluster/after expanding Cluster

A Cluster can be licensed following these simple stepsStep 1 is to download a Cluster Summary File(CSF)On your Prism home screen, click on the Gear Wheel (top right of the screen) --> Licensing --> Update License -->Download.The CSF will be generatedStep 2 is to generate a License Summary File(LSF)Login to your support portal account and continue with the steps belowClick on the Menu Icon ---> Licenses --> Licenses--> Manage Licenses --> Upload the CSF. Based on the product for which you are applying the license(AOS, Files, Prism Pro, Flow, Buckets etc), select the License type from the cards visible and click on Next, then download which will generate the LSF.Step 3 is uploading LSF to the Prism Access the Prism Console, under the Licensing page, Upload the LSF and click on Apply License, the licenses will be updated now. Note : Refresh(logout & re-login) the Prism for the licensing changes get applied.

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Nutanix Employee
Piero
PieroTrailblazer
asked in How It works
API v3 error 500 after PC reinstallation

Helloafter reinstalling Prism Central (PC) from v.5.16.1.3 to v5.17.1.1, using the procedure for unregistering PCUnregistering cluster from PChttps://portal.nutanix.com/page/documents/details?targetId=Prism-Central-Guide-Prism-v5_5:mul-vcenter-server-unregister-pc-t.htmlwe have some strange issues:- A PC REST API query return 2 available cluster (one for PE and one for PC, with different uuid on metadata)It is normal for API 3.1? - On Nutaniy API Explorer a simle query of vms "POST /vms/list"With small payload for "get_entities_request"{ "kind": "vm", "length": 10, "offset": 0}returns { "api_version": "3.1", "code": 500, "message_list": [ { "message": "Internal Server Error. Failed to get schema for cluster 000597eb-aa13-1c72-0000-000000029cf0", "reason": "INTERNAL_ERROR" } ], "state": "ERROR"}Where the displayed uuid is the correct PE cluster uuid.This is a lab cluster, then we have just one culster with < 50 VmsAny suggestion?Thanks  

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Piero
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ChaddAdventurer
asked in How It works
How do I remove this critical alert?

I don’t see anywhere to acknowledge or remove this alert, it is no longer an issue and we resolved what was causing the issue but it keeps showing that we have a critical alert for the 28th.

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R
Nutanix Employee
ashwin.ramaswamy
Nutanix Employee
ashwin.ramaswamyNutanix Employee
posted in How It works
Changing The Controller VM IP Addresses In Your Nutanix Cluster (CLI Script)

Before you begin Before you decide to change the CVM, hypervisor host, and IPMI IP addresses, consider the possibility of incorporating the existing IP address schema into the new infrastructure by reconfiguring your routers and switches instead of Nutanix nodes and CVMs. If that is not possible and you must change the IP addresses of CVMs and hypervisor hosts, proceed with the procedure described in this document. Guest VM downtime is necessary for this change, because the Nutanix cluster must be in a stopped state. Therefore, plan the guest VM downtime accordingly. Verify if your cluster is using the network segmentation feature.nutanix@cvm$ network_segment_statusNote the following if you are using the network segmentation feature. The network segmentation feature enables the backplane network for CVMs in your cluster (eth2 interface). The backplane network is always a non-routable subnet and/or VLAN that is distinct from the one which is used by the external interfaces (eth0)

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ashwin.ramaswamy
Nutanix Employee
S
SinghKAdventurer
asked in How It works
LCM Framework version 2.3.3

Can anyone let me know the release date of the LCM Framework  version 2.3.3 ?

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N
Nutanix Employee
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works
New KB Articles Published on Week Ending September 5, 2020

Below are new knowledge base articles published on the week of August 30-September 5, 2020.KB 9605 - Alert - A120094 - cluster_memory_running_out_alert_insights KB 9932 - Calm: NCC checks against the incorrect IP in dataservice_connectivity_check resulting in false positive. KB 9937 - Alert ID 111066 - Failed to send alert emails KB 9940 - Nutanix SMTP and Spamhaus KB 9954 - HPEDX: IPMI IP change during Expand Cluster is not taking effect due to iLO requirement KB 9956 - Objects - MSP VMs may inadvertently get deleted under certain circumstances if MSP Controller is 1.0.5 and 1.0.7 KB 9959 - Pre-check: test_is_nos_upgrade_supported_on_esxNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
N
Nutanix Employee
NutonianNutanix Employee
posted in How It works
LCM | What is this Sorcery?

Can you imagine performing firmware upgrades manually?Checking compatibility matrix for each component, procuring ISOs and staging them, take days to perform firmware upgrade and one can only hope that the host/cluster is still functioning after everything is said and done.LCM simplifies Nutanix IT infrastructure life cycle operations by consolidating software and firmware component upgrades into a unified control plane. LCM does all the hard work of managing all the upgrade dependencies for the software and firmware components. You don't have to worry about a thing. LCM normalizes firmware upgrades across hardware platforms and provides a single unified process regardless of vendor. Based on the bundle of components -- software and firmware-- that are selected for upgrade, LCM creates a plan that ensures the updates are deployed with the minimal number of service or host restarts.Get Started: Use Prism Central or Prism Element to open LCM Perform the LCM inventory (default is set to

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Nutanix Employee
G
Nutanix Employee
GaretNutanix Employee
posted in How It works
Taking Control of Prism Alerting

Did you know that many of the health checks and alerts within Prism can be configured according to alert policies?Though it is usually a good idea to leave alert configurations at their default values, some alerts (or checks) can be adjusted to accommodate particular needs through an associated alert policy. For example, if there is a known condition within an environment in which an associated alert goes purposefully and perpetually ignored or overlooked, the associated health check can simply be turned off.Alerts can also be enabled/disabled based upon a particular severity level (i.e. Info, Warning or Critical). Also, even better than outright disabling an alert or check, some alert policies can be configured for auto-resolution if the condition has not recurred within the proceeding 48 hours of its initial exhibition.More information regarding the configuration of checks and alerts can be found within the Configuring Health Checks section of the Prism Web Console Guide.

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Nutanix Employee
S
shshVoyager
asked in How It works
Windows sysprep static ip address

Hello everyone. I want to allocate IP to the cloned VM using sysprep through the blog address below.https://www.nutanix.dev/2020/02/06/customizing-ahv-vms/ However, the IP is not changed through the script in the blog.In addition, it was confirmed that the host name and password were changed. The versions I am testing are windows 10, windows server 2016. Please, let me know. Thanks,Regards

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ashwin.ramaswamy
Nutanix Employee
ashwin.ramaswamyNutanix Employee
posted in How It works
Expand volume group disk size on Windows OS

In AOS 5.0, you can expand the disk online. In versions older than AOS 5.0, you needed to go offline to expand the disk and then online again. But before expanding the disk you will need to increase the size of the volume group. The size the disk in a volume group can be increased using the Prism GUI or the aCLI or nCLI. This article describes the increasing the size of the volume group disk using nCLI and aCLI and also shows how to expand the disk online in Windows guest OS. Expand disk size of Volume Group through aCLI and nCLIFrom aCLI:Starting from AOS 5.x, the disk can be expanded without taking it offline.Increase the size of the disk:nutanix@cvm$ acli vg.disk_update <Volume Group name> <disk index> new_size=<size of disk>Note:  when specifying the size, uppercase G is for gibibyte, lowercase g is for gigabyte.From within aCLI, execute "help <command>" to get more information about commands, including optional arguments. From nCLI:Increase the size of the

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ashwin.ramaswamy
Nutanix Employee
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works
Top KB Articles for August 2020

Below are the top knowledge base articles for the month of August 2020.KB 4116 - NX Hardware [Memory] – Alert - A1187, A1188 - ECCErrorsLast1Day, ECCErrorsLast10Days KB 7503 - NX Hardware [Memory] – G6, G7 platforms - DIMM Error handling and replacement policy KB 1540 - What to do when /home partition or /home/nutanix directory is full KB 4141 - Alert - A1046 - PowerSupplyDown KB 4158 - Alert - A1104 - PhysicalDiskBad KB 6970 - PE-PC Connection Failure alerts KB 4409 - LCM: (LifeCycle Manager) Troubleshooting Guide KB 4519 - NCC Health Check: check_ntp KB 2090 - AHV | Host Networking KB 1113 - HDD/SSD Troubleshooting KB 3787 - Alert - DiskSpaceUsageHigh KB 2473 - NCC Health Check: cvm_memory_usage_check KB 8524 - Alert - A700101 - Tomcat is restarting frequently KB 7386 - NCC Health Check: power_supply_check KB 3357 - NCC Health Check: ipmi_sel_cecc_check KB 4520 - Host stuck in Phoenix after LCM firmware upgrade failure KB 4639 - How to place CVM and host in maintenance mode KB 6945 -

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Albert Mendoza
Nutanix Employee
K
Kumar MaharjanExplorer
asked in How It works
How to Export Snapshot to remote server

how can we export nutanix snapshot to server that are not in the Nutanix?

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R
Nutanix Employee
T
tburris48Trailblazer
posted in How It works
V3 API: List All VMs

I was writing a quick PowerShell script this morning and I wanted to get all of the VMs in Prism Central via the v3 API calls. I was struggling with the syntax until I found this post:v3 - vms/list - Host to get full list of VMs? The post lead me to this article:The Five Hundred (500+ VMs via v3 API) The article lead me to this code sample:list_vm_v3_large.py After reading those articles a few times I still didn’t understand what I needed to do...I finally figured it out. I could piece together the v3 API call, but I couldn’t get the correct number of VMs to return. After hitting the wall a few times I figured out the part I didn’t understand: the relationship between length and offset.Here is what you need to understand:The “api/nutanix/v3/vms/list” v3 API command method is POST. That means you must include “body” in your API call To get the total number of VMs you can use this JSON: {"kind":"vm"} Note: This will give you the total number of VMs in the cluster/PC. The results will loo

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Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works
New KB Articles Published on Week Ending August 29, 2020

Below are new knowledge base articles published on the week of August 23-29, 2020.KB 9683 - Move: User privileges required for migrating Resource Pool based VMs KB 9760 - When creating/updating a Recovery plan on Network settings' page, Production and Test failover subnets are not shown correctly and a message 'No options available' is displayed in the UI KB 9819 - VM power on failure on AWS. Error: Failed to PlugNic KB 9848 - SSP - Project creation failed error "user_capability mandatory field: username is missing" KB 9898 - LCM 2.3.3 - How to update lcm_family attribute for Intel DCB nodes? KB 9905 - AHV upgrade becomes stuck because host is in the process of an HA failover and could not be placed into Maintenance Mode KB 9916 - LCM: Inventory failed for release.smc.sata_update.update due to failed drive on node KB 9918 - Enabling HA on vSphere 7.0 cluster fails to enable VMCP because of ESXi host(s) with APD Timeout disabled. KB 9925 - How to delete all data sent to Nutanix by Pulse

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Albert Mendoza
Nutanix Employee
Riddhima.singh
Nutanix Employee
Riddhima.singhNutanix Employee
posted in How It works
LCM Log Collection Utility

Do you know you can run a individual log collector just for LCM logs if you are having any troubles running updates from LCM?LCM (Life Cycle Manager) Log Collection Utility provides an independent script designed to collect all the important log files necessary to debug any LCM issue.The utility is available in LCM version 2.2 or later by default. It could also be used on earlier versions of LCM.Functionality:Collects LCM log files. Detects if the node is stuck in Phoenix and collects kernel logs. Collects logs for the services with which LCM interacts (Example: Foundation, Prism, etc.). The utility state is independent of such of the LCM hence it is capable of collecting logs even if the framework is down. Parses LCM configurations from Zookeeper nodes.Files/Info being collected:Node Level Information LCM leader Foundation version LCM version Hypervisor type/version LCM configuration /etc/nutanix/hardware_config.jsonFor LCM 2.3.1 and later (Automatic log collection)LCM 2.3.1 automatic

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Riddhima.singh
Nutanix Employee
Kiran Surya
Nutanix Employee
Kiran SuryaNutanix Employee
posted in How It works
Print the size of a VM in Bytes, KiloBytes, MegaBytes and GigaBytes

Nutanix customers using AHV as their Hypervisor often need to evaluate resources being used/consumed on their infrastructure.  One of those factors involved is in calculating how much space has been consumed by one or more Virtual Machines.  It is possible to get granular in this scenario and be able to calculate the amount of space taken up by a VM.  Depending on their environment, it should be possible or feasible for one to print out the space usage in terms of Bytes, KiloBytes, MegaBytes or GigaBytes.I have developed the following string manipulation to be able to get those numbers.  Here is a sample from one of the checks I performed:nutanix@NTNX-20FM6L56789-A-CVM:172.31.1.11:~$nutanix@NTNX-20FM6L56789-A-CVM:172.31.1.11:~$ acli vm.list | grep 120-Windows-Invent120-Windows-Invent 99021293-4ea5-440a-a894-846ed07de132nutanix@NTNX-20FM6L56789-A-CVM:172.31.1.11:~$nutanix@NTNX-20FM6L56789-A-CVM:172.31.1.11:~$ acli vm.get 120-Windows-Invent | grep vmdisk_size | awk '

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Kiran Surya
Nutanix Employee
A
Anwar101Adventurer
posted in How It works
ABS to External Hyper-V hosted on UCS via storage Only AHV possible ?

Hi ,We have Hyper-V running on UCS, Need to expand Storage piece of it , so Can I build Storage Only AHV cluster with 3 nodes and provide ABS volume as datastore ?Please guide other options.

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Alejandro Suarez
Nutanix Employee
Riddhima.singh
Nutanix Employee
Riddhima.singhNutanix Employee
posted in How It works
Expanding (Scale Out) Prism Central

Do you know you can expand Prism central VM from one to three instances to support moreworkloads?If Prism Central is running on a single VM currently, you can expand it to three VMs. This increases both capacity and resiliency of Prism Central (at the cost of maintaining two additional VMs).  To scale-out Prism Central instance across multiple VMs, we can follow steps below: Click Gear icon and then select Prism Central Management from Settings menu Manage Prism Central page appears which provides information about Prism Central Instance.  To expand Prism Central instance from one to three VMs, click the Scale Out PC button to display the Scale Out PC page and do the following: Here are requirementswhich must be met before you can expand Prism Central or add a Prism Central VM.

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Riddhima.singh
Nutanix Employee
P
PeWuAdventurer
asked in How It works
Nutanix with ESXi API output

Hi everyone, I need some help.I'd like to see the output of several Prism Element API calls in the Nutanix/ESXi hypervizor environment.curl -ks -u 'user:pass' -X GET 'https://<prism_element_ip>:9440/PrismGateway/services/rest/v2.0/cluster'curl -ks -u 'user:pass' -X GET 'https://<prism_element_ip>:9440/PrismGateway/services/rest/v2.0/hosts'curl -ks -u 'user:pass' -X GET 'https://<prism_element_ip>:9440/PrismGateway/services/rest/v2.0/vms?include_vm_disk_config=true&include_vm_nic_config=true'We are developing a monitoring/reporting tool for multiple platforms. We have recently added support for Nutanix as well. It works fine with AHV but we don't have access to a Nutanix/ESXi config.Thanks and regards,P.

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AnishWalia20
Nutanix Employee
M
Mak-MimoVoyager
asked in How It works
Cluster SSL Certificate

Hello,How many ssl certificate we can use in nutanix cluster. (1, 256, ...)Thank you.

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M
C
Chandan KumarAdventurer
asked in How It works
Nutanix Node Ownership Transfer

Dear Team,We purchased NX-1265-G6-4114-CM (3 Node)  but customer refuse to take and this node register with this customer. we want to sell this node to my other customer.I want to know how we can change the customer name,basically how to change ownership one customer to another customer.really appreciate if someone  help us.

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R
Nutanix Employee

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