Deployment Success

Below are new knowledge base articles published on the week of July 13-19, 2025.Support Portal login required:KB-19454 - Nutanix Files ? Error ?Missing extId? When Enabling Antivirus Due to Share Limit KB-19465 - Firmware BIOS (ROM) corruption was detected on ThinkAgile HX Node during POST KB-19490 - ESXi upgrade from 7.0 U3 to 8.0 U3e may fail on hosts with vGPU-enabled VMs KB-19504 - AOS upgrades to version 7.3 or later may fail if Fapolicy is enabled on the cluster KB-19506 - Smart Tiering Uploading to Azure Blob Failure KB-19523 - LCM Upgrade Failures on AOS 5.x (<5.20.1) and 6.0.x (<6.0.1) due to Missing LcmGenesis AttributeSupport Portal login not required:KB-19472 - CVE-2023-38408 and Nutanix AOS/AHV Protection KB-19515 - Patching PG DB failed due to mismatch in timezone format KB-19518 - How to enable VMD on Lenovo Hardware KB-19524 - NCC check_ntp check errors with "Unable to read chrony/ntp config"

Hi Nutanix Community,I'm working on integrating with Nutanix API v4 (/api/vmm/v4.1/ahv/config/vms) for VM discovery and need guidance on the best approach for extracting VM IP addresses.I see multiple IP fields in the response and I'm not sure which one to prioritize:nicNetworkInfo.ipv4Info.learnedIpAddresses networkInfo.ipv4Info.learnedIpAddresses assignedIpAddressesand more. Is there a single field that always contains the VM's primary IP address? I'd prefer to check one reliable source instead of multiple fallbacks. What's the difference between nicNetworkInfo vs networkInfo - are they duplicates or do they serve different purposes? Thanks!

Hello.The LCM UI page does not open like the image below.Recent work statusAOS 5.20 versionNX-1075-G8Proceed with LCM Update OperationIt was confirmed as the version below LCM 2.5, and we updated it to local dark site VM with LCM 3.1-H.After the normal update, the update to the latest LCM version LCM 3.2 was completed using the Directupload function of the activated LCM.After completing the job, the LCM page was fine and the job was finished.The next day, the LCM page appeared empty on the Prism page.Other Home or other tabs are fine.I tried to take action with KB-14940 but there was no change.I need help with what I can do in this situation.For your information, the PC is not configured.

Anyone is having older version of KB‑18539. The latest version is updated on 7th July 2025. But i need older version. I am using Move 5.1 i am getting error “Azure operation 'Authorization' failed. Unknown service error.” in the previous version of the KB there were three command which we used and it got fixed our issue. But now the KB is updated and those steps are no longer available.  

Are there Nutanix product updates release schedules?For example, Microsoft releases on Patch Tuesday. Cisco, quarterly. Are there standard release schedules for Nutanix products/solutions? 

Below are the top knowledge base articles for the month of June 2025.KB-8453 - Alert - A1044 - PathOffline KB-1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB-1536 - NCC Health Check: disk_online_check KB-3827 - Alert - A130087 - Node Degraded KB-7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB-18070 - Acropolis service may be in restart loop with the CRITICAL message by memory_model_manager.py KB-5228 - NCC Health Check: pcvm_disk_usage_check KB-4944 - Unregister cluster from Prism Central and cleanup (regular and force), FAQs KB-8094 - NCC Health Check: disk_status_check KB-6945 - How Upgrades Work at Nutanix KB-8514 - NCC Health Check: fs_inconsistency_check KB-8885 - Alert - A15039 - IPMI SEL UECC Check KB-8932 - Prism Central Pre-Upgrade: "test_prism_central_resource_check" AND NCC Health Check: "pc_vm_resource_resize_check" KB-8130 - Prism admin account locked with "Account locked due to to

Below are new knowledge base articles published on the week of July 6-12, 2025.Support Portal login required:KB-18631 - Alert - A803008 - KubernetesClusterOperationFailure KB-19384 - Applying HPE SPP 2024.09.00.00 via LCM fails with "Asynchronous upgrade failed to finish within specified timeout" KB-19445 - STIG Policy widget shows "The STIG Policy API service can't be found(400 Error)" in Security Dashboard in AOS 6.10.x and pc.2024.3.x KB-19456 - Alert "VM Recovery Point Creation Failed" seen for all VMs in a legacy Protection Domain KB-19460 - NX: KIOXIA KRM71RUG7T68 drive failed due to FW 0103 KB-19463 - Certificate parsing failure if custom certificate contains comma in any element of the certificate distinguished name (subject) KB-19466 - LCM direct uploads does not show updates after successful upload of binary KB-19479 - NC2 Azure : VM networking disruption with repeated auto-resolved alerts for Flow Gateway connectivity KB-19489 - Windows VM NIC IP missing after successful fai

Hey folks,We recently ran into an issue while upgrading VMware Tools to version 13.0.0 on Windows Server VMs.After the upgrade, we noticed:❌ Static IPs disappeared, and VMs defaulted to DHCP — resulting in network drops and service disruptions.If you're managing Windows servers with static addressing, planned properly. 🔍 Why Does This Happen?When VMware Tools updates, it often replaces the virtual NIC driver (like VMXNET3).Windows detects this as a new network adapter, and:The original NIC is hidden Static IP is no longer bound to the new NIC The VM falls back to DHCP or ends up with no IP✅ What You Can Do to Prevent ItHere’s the quick checklist we follow now: 🔹 1. Record Static IP DetailsBefore upgrading, export or note down:IP, Gateway, DNS NIC names 🔹 2. Avoid NIC Driver Upgrade (If Possible)Use custom install during VMware Tools upgrade.Uncheck NIC driver updates unless required. 🔹 3. Clean Up Old AdaptersAfter upgrade, go to Device Manager→ Enable View > Show Hidden Devices

We just got our first 3 node Nutanix cluster (using AHV)  a couple months ago so we’re very new. I have been unable to use the Nutanix Portal setting within LCM to perform updates so I used the Dark Site option. Plus I have warnings about LDAPS but I am unable to use that setting. Both issue I think are cert related. I replaced the self signed certs in Prism Element & Prism Central following a couple Nutanix KB’s.Do I also need to replace certs on the individual CVM’s? The Nutanix documents & KB’s don’t explicitly mention anything about certs on the CVM’s but at the same time there have been a couple documents that say not to put certs on the CVM’s because future updates could remove them. 

HI Team, Recently I have installed Nutanix CE on Dell Power Edge R430. I am facing issue while trying to create network configs for creation of VMs. My lab network is shown below,I have interfaces from eth0 - eth7. eth4 is connected to Network 10.146.20.0/24, I would like to configure the same in Nutanix, so that the VMs that I create fall under the same subnet. I tried creating subnet and booted an Linux instance to check the reachability. I am unable to reach GW from that linux.  I reached out to my lab team, and they suggested to have eth4 alone in a bond. To do that, I tried to assign eth4 to vs0 alone but unable to do it. Could you please let me know what are the series of steps that need to be followed so that I could successfully create VMs.  Thanks,

Hello,What is the best practice to migrate a VM with 60 TB using RDM from esxi to AHV? Is it possible to map the RDM to Nutanix Cluster or to convert the RDM?

I want to reserver as mentioned below for a Linux VM running on AHV 10 and AOS 7.3. CPU: 4 vCPUs with a 10,000 MHz reservation Memory: 10 GB with a 10 GB reservation Disk: 1 x 110 GB with thick provisioning If these reservations exist, how can they be configured? I couldn’t find any information in PE/PC. It also seems that this feature was available up to AOS 6.8 but not in AOS 7.x versions.Let me know if there are any workarounds as well.

HI Team,I am considering Nutanix for my use-case. I have Dell PowerEdge R640 bare metal chassis with 2 NIC's BRCM 2P 1G BT + 2P 10G BT rNDC & Mellanox Network Adapter. I am trying to deploy Nutanix Community Edition but facing some issues. I do have 2 physical disks but looks like I need 3 physical disks to deploy Nutanix CE. (https://next.nutanix.com/installation-configuration-23/3-drives-needed-for-nutanix-installation-43436) 1) Does NIC mentioned above is good enough to proceed with CE deployment or does the chassis requires Intel NICs only?  During bootup I am seeing below issue, Please let me know what is the root cause of this and how to resolve it?   Though bootup process failed, I can still able to see Hypervisor selection along with Disks selection, Is that expected? I do have 2 HDDs attached to bare metal, But why do I see only 1 disk during Hypervisor selection? Do I really require 3 physical disks or does partition is allowed to achieve my agenda? What kinds of disks ar

HeyI have a 4 node lab with some version. I want to upgrade to the latest version (7.3 right now). my hardware support it. But, instead upgrading, I want clean install (for my reasons).When I using foundation, it won’t discovering my nodes (since they are used).What should I do to make them to be discovered? Thanks.

I have old hardware that is no longer used for production and the server can only be turned back on after we repair it. Currently, I will use this hardware as a development server or backup server, but when I check the compatibility for NX Gen 3, it is no longer there. How can I find a version that is suitable for my Gen 3 server?

Hi All,When I try to run a playbook using the IP address PowerShell action, I get this error. I've already checked that the PC is reaching the WinRM ports and that CredSSP is enabled. Does anyone have any ideas? This is the error: Failed to execute action with error: Internal Error, neither credssp nor NTLM auth types are supported by the target machine     Execution Start Time: 06/25/25, 08:31:07 PM    Execution End Time: 06/25/25, 08:31:07 PM    Result: FAILED InputUsername: user@domainPassword: ********Path to Script:  thanks in advance.

I have to replace a 3 nodes G5 Nutanix cluster running with vSphere 7 Essentials Plus Edition (limited by design at 3 nodes only) by 3 new nodes.My first idea was to expand existing cluster with new nodes then removed old nodes one by one.But like the vSphere Essential Plus edition is limited to 3 ESXi hosts only i can not add prepared new nodes to my vCenter.🙄 What is the best method in my case to migrate to the new 3 nodes ? Thanks for your advises.Nicolas

In Nutanix Prism Central, Is there any top-level REST API that lists all supported API versions? like v2, 43, v4.0 etc.?In platforms like Pure Storage, etc., there's a REST API endpoint (e.g., GET /api/api_version) that returns a list of all supported API versions. It is useful for automation by dynamically retrieving supported REST API versions.Is there any such REST API endpoint in Nutanix?

Always failed when extracting home.qcow2 to img around 55 mins. This only happen on 3 nodes cluster. Anyone solved this problem?

Exception while creating Key DTO error while uploading trusted root certsPrivate key: No password protection, .key filePublic certificate: .crt file, server certificateCA certificate/Chain: .pem file, includes intermediate crt followed by root crtDuring import getting Exception while creating key DTO. * The .crt public certificate and the .key file has the same MD5 checksum. * .key file is not password protectedverified with openssl commands.

On all my latest sizing configs I seem to be unable to create a proposal.I get the following error: e.response.headers.get(...) is null Any idea where to look?

 I am using Nutanix Move version 5.5.3 to migrate a Rocky Linux 8.8 VM running on ESXi to AOS 7.0. Although I have entered the correct guest OS username and password, the migration fails at the "Prepare Source VM" step without showing any specific error code—just a message like:“Could not authenticate to guest. Error: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials..”To troubleshoot, I verified the credentials, ensured VMware Tools is installed and running, and also tried with a Rocky Linux 8.10 VM, but the exact same issue occurred.Could you please advise what else I should check or configure?

We have 5 DX360 Gen11 nodes, one of which shows the following symptoms:It starts loading the Foundation image without any problems When the image loading process is complete, it does not restart and shuts down the server. The node is powered on, we repeat the image loading process, and the node shuts down again.

Hey.Looking at the new API v4, I want to get list of all VMs and take all of the exposed IP, but I notice there is no fields for IPv6.  Is there some planning to support IPv6?

Hello, I Keep getting this error. I've tried downloading the ISO multiple times and used different USB sticks with various boot Tools like USB Key, Ventoy, and Rufus. Any tips?