Deployment Success

Hi there,Trying to deploy Prism Central on Nutanix Community Edition I’m seeing the same symptoms as this one Error during deploy Prism Central Encountered Exception in post_deployment step: Failed to enable micro services infrastructure on PC: deploy msp:Error deploying addons: failed to deploy monitoring addon: failed to deploy and verify kube-prometheus: failed to verify kube-prometheus: Operation timed out: failed to verify kube-prometheus: expecting 1 available replica of k8s prometheus in ntnx-system namespace. Currently running: 0 I have tried multiple versions of PC with the same issue.Looking inside the appliance I can see that the reason for Prometheus failing is it's waiting for the persistent volume to be provisioned# Check the STS statuskubectl get sts -n ntnx-system prometheus-k8sNAME READY AGEprometheus-k8s 0/1 8h# Find the Pod namekubectl get po -n ntnx-system | grep prometheus-k8sprometheus-k8s-0 0/2 Pendin

Below are new knowledge base articles published on the week of August 10-16, 2025.Support Portal login required:KB-18837 - Nutanix Files - Alert - PCVMFileServerUnreachable KB-19023 - Nutanix Files - Alert A160219 - ConfigureRdmaOnFileServerFailed KB-19040 - Nutanix Files - Alert A160219 A160220 - FsVmAssociationToCategoryFailure and FsVgAssociationToCategoryFailure KB-19085 - Alert - A135006 - ExternalStorageVolumeLimitWarning KB-19707 - Security Dashboard vulnerability scan failureSupport Portal login not required:KB-19135 - Nutanix Files - Alert - A160220 - FileServerUserQuotaReached KB-19214 - Disable Self-Service before NCM enablement during NCM backup restore on same Home PC KB-19558 - NDK - Partial failure during failover operation can lead to an unrecoverable state for a SyncRep'ed application KB-19593 - AHV interfaces are in disabled state due to LACP misconfiguration KB-19625 - Active-Active bond mode 'balance-tcp' in AHV is not established with Cisco Servers with Virtual Int

Below are new knowledge base articles published on the week of August 3-9, 2025.Support Portal login required:KB-18858 - LCM operation inventory failed on hypervisor, due to Failed to update entity after inventory KB-19113 - Pending Activation status within the Expiring Assets Menu. KB-19277 - Prism Central default landing page redirects to Marketplace KB-19475 - Download metadata option is not seen in Prism Central 7.3 IDP configuration without an IDP configured. KB-19508 - "Default Virtual switch MTU cannot be less than 1500" KB-19567 - "Root login Failed" alert gets triggered from rsyslog. KB-19613 - How to apply tagged licenses to your environment using cluster-based tagging KB-19636 - LCM Inventory fails at precheck "test_check_url_connectivity" KB-19639 - Prism Central Auditing log may show incorrect user name during VM revert KB-19659 - DR | Upgrading either the source or target Disaster Recovery enabled cluster to AOS version 7.3.0.5 may disrupt DR workflowsSupport Portal login

How many Ubuntu Pro licenses are required for a Nutanix cluster? Do we only need to license the Nutanix cluster nodes, or do we also need to purchase separate Ubuntu Pro licenses for each virtual machine running on the cluster?

Below are new knowledge base articles published on the week of July 27-August 2, 2025.Support Portal login required:KB-19071 - Reapply vCenter license when migrating from Prism Central to Nutanix Cloud Manager (NCM) 1.5 KB-19243 - NDK - UPFO fails on secondary site when primary is down during storage failover KB-19351 - Nutanix Objects Service upgrade fails with docker pull issue KB-19432 - Nutanix Files - Third party Commvault/HYCU backup fails due to large number of create_mount_target_snapshot_intentful KB-19583 - NC2 - LCM inventory failing after AHV upgraded to 10.x KB-19624 - LCM- LCM page on Prism Central 7.3 may not load if older version of browser is usedSupport Portal login not required:KB-19039 - NDK - Application pods on primary site (active) are stuck with a CreateContainerError status, showing "read-only file system" error in events KB-19191 - NDB ? Failure in Database Patching and OS Patching for MongoDB due to failure in the SSH Connectivity Check between replica set cl

Hello, first time poster. I’ve created a one-node cluster on an intel NUC 10 (NUC10FNH) using latest phoenix image. install went fine after a couple of hardware bumps but node is up, CVM is running etc. The issue I’m having is I can’t power on any VMs I create. It only gives a generic “InternalException” error. In the uhura.out log, there are these entries “Error: HypervisorError: internal error: QEMU unexpectedly closed the monitor” and “qemu-kvm: Address space limit 0x7fffffffff < 0x4bcbfffffff phys-bits too low (39): 61”. Having a hard time trying to make sense of this. I’ve read other people running on the same hardware with no issues, maybe it’s the specific version of the CPU (it’s an i7-10710U). one-node cluster, 64GB RAM, one 500GB m.2 SSD and one 500GB SATA SSD. booting off a 64GB usb drive. Any info would be appreciated. Thank you.

Below are the top knowledge base articles for the month of July 2025.KB-3827 - Alert - A130087 - Node Degraded KB-8453 - Alert - A1044 - PathOffline KB-1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB-7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB-18070 - Acropolis service may be in restart loop with the CRITICAL message by memory_model_manager.py KB-5228 - NCC Health Check: pcvm_disk_usage_check KB-1536 - NCC Health Check: disk_online_check KB-8885 - Alert - A15039 - IPMI SEL UECC Check KB-6945 - How Upgrades Work at Nutanix KB-8094 - NCC Health Check: disk_status_check KB-4519 - NCC Health Check: check_ntp KB-4944 - Unregister cluster from Prism Central and cleanup (regular and force), FAQs KB-8130 - Prism admin account locked with "Account locked due to too many failed attempts." KB-19330 - LCM Firmware Updates Fail with 'Invalid update spec found' error KB-1113 - HDD, SSD, and HBA troublesh

Hi all,I deployed a Prism Central in small size, and now I need to enable Intelligent Operations and DR. Does anyone have the procedure to convert the size?ThanksRegardsGiuseppe

Below are new knowledge base articles published on the week of July 20-26, 2025.Support Portal login required:KB-19471 - Tomcat service is restarting frequently after upgrade Prism Central upgrade KB-19482 - Foundation Central version 1.8 displays error "The CPU vendor of the node(s) being prepared is missing or doesn't match the CPU vendor (AMD) of the target cluster (Cluster_Name). Please refresh the nodes and try again" during node preparation. KB-19488 - NDB ? PostgreSQL Database provisioning fails on the registration step when OS is RedHat Linux 9.x KB-19511 - Project quota usage may be higher than expected after VM creation failure KB-19520 - Cross-Cluster Live Migration(CCLM) fails with "Failed to perform the operation due to an internal error" KB-19527 - When launching PE(s) from PC, widgets load with "An error has occurred" and "Failed+to+perform+operation+as+API+rate+limit exceeded" KB-19528 - Kubernetes cluster missing after Prism central upgrade to 7.3 KB-19564 - Nutanix Fi

HI Team,Recently, I have brought Nutanix Community Edition in my lab for testing. The testing requires to configure a internal network to have a connectivity between 2 virtual machines. To do that, I have created a internal network and assigned it to 2 virtual machines. I do observe self ping failed in Linux though ifconfig shows IP address configured correctly. I need to reach from one VM to another using this custom subnet. Please let me know if I am missing anything here. 

Creating a new topic to replace the prior one I started that was incorrectly categorized into the Self Service category. I am running the following PC version and AOS/AHV versions:  I am trying to configure an IdP for PC auth and need to customize the redirect URL. This is supported according to the AOS 7.3 docs: However, the redirect URL field is not visible in the IdP config in my installation: Can anyone help me understand where the restriction lies and how to enable customization of the redirect URL?

Below are new knowledge base articles published on the week of July 13-19, 2025.Support Portal login required:KB-19454 - Nutanix Files ? Error ?Missing extId? When Enabling Antivirus Due to Share Limit KB-19465 - Firmware BIOS (ROM) corruption was detected on ThinkAgile HX Node during POST KB-19490 - ESXi upgrade from 7.0 U3 to 8.0 U3e may fail on hosts with vGPU-enabled VMs KB-19504 - AOS upgrades to version 7.3 or later may fail if Fapolicy is enabled on the cluster KB-19506 - Smart Tiering Uploading to Azure Blob Failure KB-19523 - LCM Upgrade Failures on AOS 5.x (<5.20.1) and 6.0.x (<6.0.1) due to Missing LcmGenesis AttributeSupport Portal login not required:KB-19472 - CVE-2023-38408 and Nutanix AOS/AHV Protection KB-19515 - Patching PG DB failed due to mismatch in timezone format KB-19518 - How to enable VMD on Lenovo Hardware KB-19524 - NCC check_ntp check errors with "Unable to read chrony/ntp config"

Hi Nutanix Community,I'm working on integrating with Nutanix API v4 (/api/vmm/v4.1/ahv/config/vms) for VM discovery and need guidance on the best approach for extracting VM IP addresses.I see multiple IP fields in the response and I'm not sure which one to prioritize:nicNetworkInfo.ipv4Info.learnedIpAddresses networkInfo.ipv4Info.learnedIpAddresses assignedIpAddressesand more. Is there a single field that always contains the VM's primary IP address? I'd prefer to check one reliable source instead of multiple fallbacks. What's the difference between nicNetworkInfo vs networkInfo - are they duplicates or do they serve different purposes? Thanks!

Hello.The LCM UI page does not open like the image below.Recent work statusAOS 5.20 versionNX-1075-G8Proceed with LCM Update OperationIt was confirmed as the version below LCM 2.5, and we updated it to local dark site VM with LCM 3.1-H.After the normal update, the update to the latest LCM version LCM 3.2 was completed using the Directupload function of the activated LCM.After completing the job, the LCM page was fine and the job was finished.The next day, the LCM page appeared empty on the Prism page.Other Home or other tabs are fine.I tried to take action with KB-14940 but there was no change.I need help with what I can do in this situation.For your information, the PC is not configured.

Anyone is having older version of KB‑18539. The latest version is updated on 7th July 2025. But i need older version. I am using Move 5.1 i am getting error “Azure operation 'Authorization' failed. Unknown service error.” in the previous version of the KB there were three command which we used and it got fixed our issue. But now the KB is updated and those steps are no longer available.  

Are there Nutanix product updates release schedules?For example, Microsoft releases on Patch Tuesday. Cisco, quarterly. Are there standard release schedules for Nutanix products/solutions? 

Below are the top knowledge base articles for the month of June 2025.KB-8453 - Alert - A1044 - PathOffline KB-1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB-1536 - NCC Health Check: disk_online_check KB-3827 - Alert - A130087 - Node Degraded KB-7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB-18070 - Acropolis service may be in restart loop with the CRITICAL message by memory_model_manager.py KB-5228 - NCC Health Check: pcvm_disk_usage_check KB-4944 - Unregister cluster from Prism Central and cleanup (regular and force), FAQs KB-8094 - NCC Health Check: disk_status_check KB-6945 - How Upgrades Work at Nutanix KB-8514 - NCC Health Check: fs_inconsistency_check KB-8885 - Alert - A15039 - IPMI SEL UECC Check KB-8932 - Prism Central Pre-Upgrade: "test_prism_central_resource_check" AND NCC Health Check: "pc_vm_resource_resize_check" KB-8130 - Prism admin account locked with "Account locked due to to

Below are new knowledge base articles published on the week of July 6-12, 2025.Support Portal login required:KB-18631 - Alert - A803008 - KubernetesClusterOperationFailure KB-19384 - Applying HPE SPP 2024.09.00.00 via LCM fails with "Asynchronous upgrade failed to finish within specified timeout" KB-19445 - STIG Policy widget shows "The STIG Policy API service can't be found(400 Error)" in Security Dashboard in AOS 6.10.x and pc.2024.3.x KB-19456 - Alert "VM Recovery Point Creation Failed" seen for all VMs in a legacy Protection Domain KB-19460 - NX: KIOXIA KRM71RUG7T68 drive failed due to FW 0103 KB-19463 - Certificate parsing failure if custom certificate contains comma in any element of the certificate distinguished name (subject) KB-19466 - LCM direct uploads does not show updates after successful upload of binary KB-19479 - NC2 Azure : VM networking disruption with repeated auto-resolved alerts for Flow Gateway connectivity KB-19489 - Windows VM NIC IP missing after successful fai

Hey folks,We recently ran into an issue while upgrading VMware Tools to version 13.0.0 on Windows Server VMs.After the upgrade, we noticed:❌ Static IPs disappeared, and VMs defaulted to DHCP — resulting in network drops and service disruptions.If you're managing Windows servers with static addressing, planned properly. 🔍 Why Does This Happen?When VMware Tools updates, it often replaces the virtual NIC driver (like VMXNET3).Windows detects this as a new network adapter, and:The original NIC is hidden Static IP is no longer bound to the new NIC The VM falls back to DHCP or ends up with no IP✅ What You Can Do to Prevent ItHere’s the quick checklist we follow now: 🔹 1. Record Static IP DetailsBefore upgrading, export or note down:IP, Gateway, DNS NIC names 🔹 2. Avoid NIC Driver Upgrade (If Possible)Use custom install during VMware Tools upgrade.Uncheck NIC driver updates unless required. 🔹 3. Clean Up Old AdaptersAfter upgrade, go to Device Manager→ Enable View > Show Hidden Devices

We just got our first 3 node Nutanix cluster (using AHV)  a couple months ago so we’re very new. I have been unable to use the Nutanix Portal setting within LCM to perform updates so I used the Dark Site option. Plus I have warnings about LDAPS but I am unable to use that setting. Both issue I think are cert related. I replaced the self signed certs in Prism Element & Prism Central following a couple Nutanix KB’s.Do I also need to replace certs on the individual CVM’s? The Nutanix documents & KB’s don’t explicitly mention anything about certs on the CVM’s but at the same time there have been a couple documents that say not to put certs on the CVM’s because future updates could remove them. 

HI Team, Recently I have installed Nutanix CE on Dell Power Edge R430. I am facing issue while trying to create network configs for creation of VMs. My lab network is shown below,I have interfaces from eth0 - eth7. eth4 is connected to Network 10.146.20.0/24, I would like to configure the same in Nutanix, so that the VMs that I create fall under the same subnet. I tried creating subnet and booted an Linux instance to check the reachability. I am unable to reach GW from that linux.  I reached out to my lab team, and they suggested to have eth4 alone in a bond. To do that, I tried to assign eth4 to vs0 alone but unable to do it. Could you please let me know what are the series of steps that need to be followed so that I could successfully create VMs.  Thanks,

Hello,What is the best practice to migrate a VM with 60 TB using RDM from esxi to AHV? Is it possible to map the RDM to Nutanix Cluster or to convert the RDM?

I want to reserver as mentioned below for a Linux VM running on AHV 10 and AOS 7.3. CPU: 4 vCPUs with a 10,000 MHz reservation Memory: 10 GB with a 10 GB reservation Disk: 1 x 110 GB with thick provisioning If these reservations exist, how can they be configured? I couldn’t find any information in PE/PC. It also seems that this feature was available up to AOS 6.8 but not in AOS 7.x versions.Let me know if there are any workarounds as well.

HI Team,I am considering Nutanix for my use-case. I have Dell PowerEdge R640 bare metal chassis with 2 NIC's BRCM 2P 1G BT + 2P 10G BT rNDC & Mellanox Network Adapter. I am trying to deploy Nutanix Community Edition but facing some issues. I do have 2 physical disks but looks like I need 3 physical disks to deploy Nutanix CE. (https://next.nutanix.com/installation-configuration-23/3-drives-needed-for-nutanix-installation-43436) 1) Does NIC mentioned above is good enough to proceed with CE deployment or does the chassis requires Intel NICs only?  During bootup I am seeing below issue, Please let me know what is the root cause of this and how to resolve it?   Though bootup process failed, I can still able to see Hypervisor selection along with Disks selection, Is that expected? I do have 2 HDDs attached to bare metal, But why do I see only 1 disk during Hypervisor selection? Do I really require 3 physical disks or does partition is allowed to achieve my agenda? What kinds of disks ar

HeyI have a 4 node lab with some version. I want to upgrade to the latest version (7.3 right now). my hardware support it. But, instead upgrading, I want clean install (for my reasons).When I using foundation, it won’t discovering my nodes (since they are used).What should I do to make them to be discovered? Thanks.