Below are new knowledge base articles published on the week of August 24-30, 2025.

Support Portal login required:

• KB-19599 - Nutanix Files - Cloned file server does not contain RestAPI users created on the original file server
• KB-19614 - NGT Install Button Greyed Out in Prism Central (PC)
• KB-19668 - NVMe drive removal from Prism may fail with this error message: "Optional.get() cannot be called on an absent value"
• KB-19698 - FVN - Redirecting egress traffic across subnet extensions fails to egress properly
• KB-19717 - Foundation | AOS installation during Foundation can timeout due to dense disk configurations on HPE DX4120 node types
• KB-19731 - Prism Central deployment fails due to a CMSP precheck failure when connecting to vCenter via SSO
• KB-19736 - ESXi 7.x Upgrade Fails or Stalls on VMD-Enabled Nodes via Nutanix LCM or 1-Click Upgrade
• KB-19737 - Self Service Restore unmount operation fails when protection domain has been deleted
• KB-19741 - The Upload OVA page in Prism Central stuck loading with a blank white page
• KB-19742 - SmartDR Policy Missing on DR Site After Files Manager Upgrade to 5.1
• KB-19743 - Unable to power on VM: VM scheduling with migrations is not supported while cluster is being upgraded
• KB-19744 - The NIC firmware version is incorrectly displayed in the BMC web UI on NX G9 hardware
• KB-19750 - Nutanix Move | VM migration is very slow or stuck on mounting container
• KB-19753 - Host fails to boot after AHV upgrade to AHV 20230302.x due incorrect boot order
• KB-19754 - AOS 6.10.1.6 / 7.0.1.5 or later does not forward syslog on AHV
• KB-19755 - CVM may crash with a kernel panic or hang due to xmount service issues
• KB-19768 - AHV VM Scheduler may not allow VM live migration operation while one host is down in the num_host_failures_to_tolerate = 2 VM High Availability Configuraiton
• KB-19776 - Flow Network Gateway (NG) VMs Report as "Down" After Prism Central (PC) Re-IP
• KB-19779 - Acropolis crash loop during enter maintenance mode due to stale parcels.

Support Portal login not required:

• KB-18901 - Nutanix Files - Reached Snapshot Retention Limit
• KB-19389 - NDB: MSSQL - Provision & Migration Failure Due to Missing or Misconfigured Certificate Template and Group Policy for WinRM HTTPS Listener
• KB-19542 - Nutanix Self-Service Blueprint Failing with "Error: script execution has failed with error timeout: ip could not be assigned" during "Nested ESXi Deployment"
• KB-19696 - Foundation Central - Failed to validate connection with the given auth details
• KB-19727 - Nutanix CSI Driver Fails to Mount on Certain IP Address Constellations
• KB-19751 - Importing Playbook from one PC to another PC fails - 'Request failed with status code 401'
• KB-19770 - NKP | DKP: Bitnami image issues in non-airgapped NKP/DKP clusters
• KB-19777 - NC2 on Azure Nodes Report "Disconnected from the Network Controller" due to underlying Azure Top-of-Rack (TOR) maintenance
• KB-19778 - NC2 on Azure: Email Alert Regarding New API Key Registration
• KB-19780 - Nutanix Move: IP Address Customization for VM Migrations to IPAM Networks on NC2 on AWS