How It works

Have questions about how the Nutanix Platform works? Looking to get started - start here!

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Albert Mendoza
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Albert Mendoza
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New KB Articles Published on Week Ending July 22, 2023

Below are new knowledge base articles published on the week of July 16-22, 2023.KB 14262 - Alert - A200614 - FNSVersionMisMatch KB 14552 - P...
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Albert Mendoza
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Albert Mendoza
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Top KB Articles for June 2023

Below are the top knowledge base articles for the month of June 2023.KB 1540 - AOS Only - What to do when /home partition or /home/nutanix d...
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Alona
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Alona
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Help us help you! Assign Support Contact to your Nutanix assets.

We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer con...
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1269 Topics

HITESH0801
Nutanix Employee
HITESH0801Nutanix Employee
posted in How It works

Checking Upgrade history

Maintaining a big infrastructure requires planning and knowing your architecture inside and out.Let's say, sometimes you need to check the upgrade history of different components in your cluster.Sometimes you want to know when you last upgraded AOS or Nutanix Files.The timestamp of the upgrade.Let's say you want to plan a future upgrade and creating a time-line and want to know when you upgraded the software last and at which version.We all need this information, either to maintain a proper record of our cluster infrastructure or to plan the future upgrade.So how can we achieve this?Give the following Knowledge base article a read to find out the upgrade history of different components in your cluster and plan your future upgrades accordingly.KB-1151 Want to know how upgrades work in Nutanix? Try going through the following Knowledge Base to understand how upgrades work in Nutanix architecture.KB-6945 Have a question regarding upgrade workflow? Drop a comment and let’s start a conversa

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HITESH0801
Nutanix Employee
3 years ago
G
galad2003Adventurer
asked in How It works

PowerShell Command Clone Virtual Machine

Could we get some more documentation on this command?Clone-NTNXVirtualMachineOne of the required parameters is -SpecListI would like some clarification on this parameter and how to use it. Is this an array of values? Am I linking to a csv or json file?An example would be nice.Using the UI, I currently clone a reference image to create vm’s and I would love to get a PS script to work to do the same. I can get it to work with the ACLI commands but PS is a bit more versatile and I believe I could get it to do more if I understood this command and specifically this parameter better.

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HITESH0801
Nutanix Employee
3 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending November 16, 2019

Below are new knowledge base articles published on the week of November 10-16, 2019.KB 8349 - AHV | VM Goes Offline After Migration KB 8415 - Alert - A1132 - EntitiesSkippedDuringRestore KB 8512 - VM does not boot from Windows OS mounted as CD-ROM if VM already has OS installed on DISK Drives KB 8522 - LCM inventory failure "The requested URL returned error: 404 Not Found" in a dark site LCM environment KB 8525 - Alert - A130202 - AtlasNetworkingHostMemoryReservationFailure KB 8526 - Alert - A130201 - AtlasNetworkingHostConfigError KB 8527 - Pre-check:test_vcenter_connectivity KB 8540 - Pre-Upgrade Check: test_version_check KB 8544 - Pre-Upgrade Check: test_co_nodes_present KB 8551 - DiscoveryOS: Cluster Expansion - Cannot add or discover nodes : IPMI console displays phoenix prompt KB 8553 - How to change TimeZone in Move VM KB 8559 - Alert - A1182 - ShellvDisksAboveThresholdNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
3 years ago
M
Nutanix Employee
MutahirNutanix Employee
posted in How It works

AHV - Shutting down the cluster​ - Maintenance or Re-location

Nutanix offers a distributed data and control plane, so it’s fairly easy to start, stop and graceful shutdown a cluster. Even, in abnormal / dirty shutdowns, Nutanix cluster has powerful self-healing capabilities - as all data & meta-data is distributed across the cluster which significantly reduces the chances for data corruption or data-loss. However, as a Nutanix Cluster hosts business critical data and applications, it is important to ensure all services stop in a graceful manner and all data + meta-data is consistent. This allows the cluster to be restarted in a healthy - usable state later.There can be several reasons to gracefully shutdown a running Nutanix AHV & AOS Cluster. When shutting down a Nutanix Cluster, following order needs to be followed:User VMs Shutdown AOS Shutdown - Data services / Cluster components CVM Shutdown Hypervisor ShutdownIn this post, we will focus on the shutdown process for a Nutanix Cluster running with AHV (Acropolis Hypervisor).Points to C

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Nutanix Employee
3 years ago
S
SudhirkvAdventurer
asked in How It works

Migration using move in Detail

Hi Team, Please let me know if you can share the Detailed Migration plan from ESXi to AHV. Please share the document or the link. Regards.

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S
3 years ago
HITESH0801
Nutanix Employee
HITESH0801Nutanix Employee
posted in How It works

AHV Networking | Not able to delete a network

Let’s say you are managing an Infrastructure and have a range of networks defined in your environment and now you have to delete a few.You go to Prism, try deleting the network but get a generic error.So what’s going wrong here?Why can’t you delete a network?Well, one possibility is that if there are NIC connected to the network, it won’t let you delete the network, kind of like a guard-rail.So what can you do to mitigate it?Try giving the following KB a read KB-8234 Want to know more about AHV Networking? AHV Networking Best Practices  Still confused about AHV Networking?Drop a comment and let’s start a discussion. 

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HITESH0801
Nutanix Employee
3 years ago
HITESH0801
Nutanix Employee
HITESH0801Nutanix Employee
posted in How It works

AHV Networking | Enable, Disable and Verify LACP

LACP configuration is always a tricky business for every administrator and network engineer and enabling and verifying the configuration of LACP on NX Nodes should not send chills down your spine.First, let’s understand why we need LACP What are the advantages of LACP? A single user VM with multiple TCP streams could use up to 20 Gbps of bandwidth in an AHV node with two 10 GB adapters. A traffic-hashing algorithm such as balance-TCP can split traffic between multiple links in an active-active fashion. Because the uplinks appear as a single L2 link, the algorithm can balance the traffic among bond members without any regard for switch MAC address tables. With LACP, multiple links to separate physical switches appear as a single layer-2 link.Note: To use multiple upstream switches, you must configure MLAG or vPC on the physical switch  Points to seriously consider before jumping towards configuring LACP Read the following a guide to understand AHV Networking better            AHV Networ

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HITESH0801
Nutanix Employee
3 years ago
K
Nutanix Employee
kenNutanix Employee
posted in How It works

New KB Articles Published on Week Ending November 9, 2019

Below are new knowledge base articles published on the week of November 3-9, 2019.KB 7563 - NCC Health Check: ofpfmfc_table_full_check KB 8279 - Alert - A130116 - Automatic Promote Metro Availability KB 8326 - AHV | How to convert VM running Windows 10/2016/2019 from BIOS to UEFI KB 8413 - Alert-A1087-Metadata Volume Snapshot Persistent Failure KB 8451 - Move Migration Plan fails due to duplicate VMUuid KB 8477 - NCC Health Check: remote_site_in_same_datacenter_check KB 8485 - Alert - A130088 - Failed To Snapshot Entities KB 8487 - Alert - A130197 - VmRestorationFailed KB 8492 - Nutanix Files - While trying to update permission using Windows Explorer "Enable inheritance" is not working KB 8495 - Missing vnics after AHV Protection Domain Failover. "Failed to find a network: Unknown network" error KB 8504 - Pre-upgrade check: test_vlan_detection KB 8506 - Era - Unable to register Cluster with due to non-UTC timezone on Era Server VM KB 8520 - Alert - A130199 - VM Migration Failed KB 8521

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K
Nutanix Employee
3 years ago
S
Nutanix Employee
sbarabNutanix Employee
posted in How It works

Using Compression and Deduplication to add to storage usage capacity

Cluster data usage grows and occasionally it grows more rapidly then planned and expected before a new node to be added to handle this growth. Nutanix offers data Compression and Deduplication to hold more data in the container, by reducing the stored size and avoiding duplicate data, respectively. Usually Compression should be used first, as de-duplication is recommended only on some specific scenarios (please, check documentation links provided below).   Compression: ============ You can enable compression on a storage container. Compression can save physical storage space and improve I/O bandwidth and memory usage which may have a positive impact on overall system performance. The following types of compression are available. -  Post-process compression:   Data is compressed after it is written. The delay time between write and compression is configurable, and Nutanix recommends a delay of 60 minutes. If compression is enabled in "Post-process", then existing data will also

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Nutanix Employee
3 years ago
A
Andrew SeehaferPathfinder
asked in How It works

VM Crashed Need access to data

I have had a vm fail and now I need access to its storage drive, is there a way to mount its storage drive to a new vm or browse and recover data?

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Alona
Nutanix Employee
3 years ago
E
Erik Ha
asked in How It works

Prism Central v3 Clone API Error

Hello, I'm trying to clone from a known UUID (our template) but I keep getting a 400 code for "Bad request" Ex : (Using Postman for this example, but have also tried with POSH and had the same result) POST https://1.1.1.1:9440/api/nutanix/v3/vms/{UUID}/clone Basic Auth - admin/pw Headers - Content-Type:application/json Once I send the API call, this returns : { "api_version": "3.1", "code": 400, "message_list": [ { "message": "Bad request.", "reason": "BAD_REQUEST" } ], "state": "ERROR" } Any advice / help would be appreciated. This has been boggling me as to why it'd throw this error. Thank you!

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Nutanix Employee
3 years ago
V
vhsAdventurer
asked in How It works

NCC log collector Growing

Hello Masters, Today I have this alert: System Non-Root Partitions Space Usage HighI read this KB https://next.nutanix.com/installation-configuration-23/cvm-non-root-partitions-space-usage-high-clear-space-safetly-33597and check my filesystem and all files inside of this directories are ok (small sizes):/home/nutanix/data/cores/ /home/nutanix/data/binary_logs/ /home/nutanix/data/ncc/installer/ /home/nutanix/data/log_collector/My problem look to be at the file  “/home/nutanix/data/logs/ncc_log_collector.log”. It has actually this size (14 and 6 GB): $ allssh du -h ~/data/logs/ncc_log_collector.log================== 192.168.150.92 =================5.7G /home/nutanix/data/logs/ncc_log_collector.log================== 192.168.150.94 =================14G /home/nutanix/data/logs/ncc_log_collector.log================== 192.168.150.96 =================238M /home/nutanix/data/logs/ncc_log_collector.logthe file don’t show error, only INFO. It safe to delete it ?? can I delete it using “rm /home/n

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M
Nutanix Employee
3 years ago
S
Nutanix Employee
sbarabNutanix Employee
posted in How It works

Opening "Remote Support" channel and troubleshooting for it

Occasionally you will need to deal with nutanix support who needs access to your cluster but not over a webex or zoom sessions. You can always setup a remote support channel so nutanix SREs can perform troubleshooting in the background, leaving you free to work on other more important issues in your environment. Simply run:To check if it is already set up:nutanix@cvm$ ncli cluster get-remote-support-statusTo start itnutanix@cvm$ ncli cluster start-remote-supportTo close itnutanix@cvm$ ncli cluster stop-remote-support For troubleshooting  instructions, please refer to public nutanix KB titled: “Nutanix remote Support Channel Troubleshooting Guide”. 

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Nutanix Employee
3 years ago
M
Nutanix Employee
MutahirNutanix Employee
posted in How It works

Hardware Compatibility with AOS & Hypervisors

In order to check Nutanix AOS, AHV or 3rd Party Hypervisor Compatibility with certified hardware, you can visit the Nutanix portal and select "Compatibility Matrix". Home > Documentation > Compatibility MatrixYou can check compatibility for:Hardware model, for e.g. NX, HPE, Dell, Cisco UCS AOS Version Hypervisor Version (AHV, ESXi, Hyper-V, XEN)You can filter by hardware model, AOS version or Hypervisor Version.Visit Compatibility Matrix (Nutanix portal account required) to check for hardware compatibility with AOS and Hypervisors (AHV / ESXi / Hyper-V / XEN).From the same page, you can also check AHV Guest OS compatibility as well. 

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M
Nutanix Employee
3 years ago
G
guifAdventurer
asked in How It works

Failed SATADOM

Hi everybody. Is it possible to know if SATADOM is broken or has anomalies?Or the only way to know is to restart a node? thanks!

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HITESH0801
Nutanix Employee
3 years ago
M
MarekSWIVoyager
asked in How It works

How to get VM/Host/Cluster/etc. statistics from API in bulk?

Hi, is there a way how to get VM/Host/Cluster/etc. statistics from API in bulk? We know about the /stats endpoints, but those only allow to get stats for single entity, so in case there are hundreds of VMs in cluster that would mean hundreds of separate requests to API. We don't really want to put lot of strain on the cluster just by polling stats. Our default polling interval is several minutes, so using projection=stats doesn't really work for us (as I believe it provides current value) and we'd need to know the stats for the time interval between our polls. Thanks so much for your time. Best regards,Marek

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HITESH0801
Nutanix Employee
3 years ago
D
david.chanVoyager
asked in How It works

Nutanix Sizer - downstroking?

 Hi, can someone be kind enough to explain what is Downstroking? this effects my SSD config. It happened when I had configured 1x 1.92TB SSD and changed to 2x 960GB SSD (can’t), and forced me to configure to 2x 1.92TB SSD instead. TIA. 

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D
3 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending November 2, 2019

Below are new knowledge base articles published on the week of October 27-November 2, 2019.KB 7837 - How to update expired licenses KB 8266 - Alert - A1037 - Node Forwarding Metadata Requests KB 8275 - Alert - A130161 - Protection Rule Conflict Occurred KB 8369 - AHV: Create Tenable Core with Nessus VM from OVA KB 8388 - Expected Inputs for Alerts Notify Creation on API v3 KB 8393 - CVM inaccessible via SSH after removing node or destroying cluster KB 8434 - Host Kernel panic due to BIOS setting change (CPU Configuration settings) KB 8439 - LSI Firmware Upgrade for Hyper-V 2012R2 KB 8441 - Snapshot Chain Height has exceeded the threshold limit KB 8445 - AHV: Ubuntu Cloud Image VM creation KB 8446 - Portable Foundation Failing "ERROR Exception in <ImagingStepInitIPMI(<NodeConfig(x.x.x.x) @af70>)" KB 8453 - Alert - A1044 - DiskBad KB 8454 - High utilization noticed on CVM loopback interface KB 8459 - [Karbon] Password with $ symbol breaks K8s cluster deployment KB 8460 - Alert-

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Albert Mendoza
Nutanix Employee
3 years ago
darshan.patel
darshan.patelTrailblazer
asked in How It works

Why the 'Guest OS' field in nutanix vm is NULL?

When I pull the VM details using powershell, the Guest OS for all of my VM is empty. I am using the correct syntax '$vm.guestOperatingSystem' to pull the information. All the other information like VMName, Container, PowerState, NetworkAdapters, etc... are coming except Guest OS and Description of VM. Even if I create a new Windows Server 2012 R2 VM, the Guest OS field shows nothing for new VM as well. I have 47 VMs currently on a Nutanix host but the Guest OS information is empty for all of them. Please let me know if anyone else is having this issue and how to resolve it. Details: ---------------------- Hypervisor: AHV

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M
3 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for October 2019

Below are the top knowledge base articles for the month of October 2019.KB 4141 - Alert - A1046 - PowerSupplyDown KB 1540 - What to do when /home partition or /home/nutanix directory is full KB 4905 - NCC Health Check: notifications_dropped_check KB 4188 - Alert - A1050, A1008 - IPMIError KB 4409 - LCM: (LifeCycle Manager) Troubleshooting Guide KB 1113 - HDD/SSD Troubleshooting KB 4116 - Alert - A1187, A1188 - ECCErrorsLast1Day, ECCErrorsLast10Days KB 4519 - NCC Health Check: check_ntp KB 2090 - AHV | Host and Guest Networking KB 7503 - G6, G7 platforms with BIOS 41.002 -DIMM Error handling and replacement policy KB 4158 - Alert - A1104 - PhysicalDiskBad KB 2608 - Cluster Health Checks Incorrectly Show Warnings and Failures KB 4273 - NCC Health Check: aged_third_party_backup_snapshot_check KB 3523 - How to create a Phoenix ISO or AHV ISO from a CVM or Foundation VM KB 4541 - Alert - MetadataDiskMountedCheck KB 1863 - NCC Health Check: sufficient_disk_space_check KB 3357 - NCC Health Ch

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Albert Mendoza
Nutanix Employee
3 years ago
H
hienleOutrider
asked in How It works

Where is my VirtIO ISO file in container?

Hey guys,I have uploaded some of ISO and disk image files including VirtIO to container via Prism Central and they all are marked as ACTIVE means that the upload process has completed successfully.But when I looked into the container to find the uploaded files via command line or WinSCP, all of them are being kept in container except for VirtIO iso file. Do you know how I can find it? Thanks and Regards. 

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H
3 years ago
E
EH_GIP_SYSTEMSVoyager
asked in How It works

Nutanix cluster move and CVM IP change

Hello,We plan to move some nutanix cluster to a new location and we already know that it will not be possible to keep the network vlan and IP setup for the installation.We found the document on how to change the CVM IP and you first advice is to keep the initial network if possible.So we should understood what are the argument pro and against regarding the IP reconfiguration process, can we have some performance issue?In some case we want to keep the data on the cluster and other don't take care of them. So what are the best choice to manage this different move.And if some of yours have already perform this kind of operation, could you share your feedback or advice on that.Thanks for your answers.Regards.David ALEXANDRE.

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S
Nutanix Employee
3 years ago
M
Nutanix Employee
MutahirNutanix Employee
posted in How It works

Power Supply Alerts - AHV | ESXi

Sometimes, NCC (Nutanix Cluster Check) will alert for PSU down and a case is automatically created when a PSU down is detected.This can be a false positive alert or are transient errors (when relocating a node or some maintenance which requires a PSU down).However, a Power supply alert should never be taken lightly. One can always verify the physical status of Power supply by checking the LED indicators on the PSU unit itself, but in certain cases this may not be possible right away - due to the equipment location etc.  To ensure Power Supplies of a Block or Node are in optimal state, you can login to the physical host or execute a command from the CVM to check their status:From a AHV Host:[root@AHV-HOST~]# ipmitool sdr | grep -i psPS1 Status       | 0x01              | okPS2 Status       | 0x01              | okFrom a CVM on AHV (this will query all HOSTS in the cluster):nutanix@cvm$ hostssh "ipmitool sdr | grep -i ps"From a CVM on a ESXi Host:You can query all hosts PSU status:nutani

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M
Nutanix Employee
3 years ago
M
Nutanix Employee
MutahirNutanix Employee
posted in How It works

Keeping the Lights Green - NCC - Hardware Checks

Nutanix offers a monitoring & alerting utility, NCC - Nutanix Cluster check, which comes    pre-installed on every CVM.Nutanix Cluster Check is a powerful framework which includes several plugins to monitor & alert on different hardware and software components. It is installed on every CVM across a single cluster on all nodes.It comes with almost all Nutanix products, such as Prism Central, Files etc. NCC will include the relevant checks for these products, enabling Nutanix administrators to keep on top of any software, configuration issues. Following are some of the important Hardware (Physical Components) checks and alerting offered byNCC:a) Periodic Disk checksb) Periodic BIOS / BMC Firmware checks (Versions / Upgrades required)c) Boot Devices Monitoring (Sata DOM or M.2)d) SSD and HDD wear and tear checkse) BIOS, BMC checks to ensure all hardware components are current and stablef) Network Interface card checksg) IPMI / Out of band management interface checksh) Power Supply

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Nutanix Employee
3 years ago
R
RanjbAdventurer
asked in How It works

Create local user accounts for files SMB share

Hi We currently use Files and I have created an SMB share. The share is setup to store disaster recovery information in the event a production failure. We use Data protection to replicate the share to another Nutanix cluster at another site.We want the ability to access this share in the event that our Active Directory isn’t available. I was looking for a location either in PE or PC where I could create local accounts and assign them as a user to this share but have been unable to find.Is this possible to do? Thanks 

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M
Nutanix Employee
3 years ago

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