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Stargate Temporarily Down


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One of the CVM is not responding. On console below screen shots are there. What is the soln?


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Best answer by arajmail 13 July 2016, 09:59

Yes thanks.

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Userlevel 7
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Please make a support case on portal.nutanix.com and we'll jump on a webex and help you hammer this one out.


Looks like the CVM itself is actually down if you're seeing that first screen. We'll help you get past this and also make sure you're all up to date on the right code levels
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Its asking me to enter service tag or serial number. Where can i find this info? on IPMI anywhere ?
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If you go to the hardware view in Prism, you'll be able to see your serial number in there, which based on what I can see on your account should end in 0087. Put that in and you should immediately have case creation access, as well as access to the rest of the support portal, which is great

Userlevel 1
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Hello,
Pls refer to the kb:
https://portal.nutanix.com/#page/kbs/details?targetId=kA0600000008Ry7CAE
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opened a case. pl. check 00074871
Userlevel 7
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- Just took a look at this case, I see the case is P1, looks like an engineer has already picked it up and emailed you a webex
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Yes thanks.

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