Answer
Stargate Temporarily Down
+5One of the CVM is not responding. On console below screen shots are there. What is the soln?
Best answer by arajmail
Yes thanks.
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+29- Nutanix Employee
Please make a support case on portal.nutanix.com and we'll jump on a webex and help you hammer this one out.
Looks like the CVM itself is actually down if you're seeing that first screen. We'll help you get past this and also make sure you're all up to date on the right code levels
Looks like the CVM itself is actually down if you're seeing that first screen. We'll help you get past this and also make sure you're all up to date on the right code levels
+5Its asking me to enter service tag or serial number. Where can i find this info? on IPMI anywhere ?
+29- Nutanix Employee
If you go to the hardware view in Prism, you'll be able to see your serial number in there, which based on what I can see on your account should end in 0087. Put that in and you should immediately have case creation access, as well as access to the rest of the support portal, which is great
Hello,
Pls refer to the kb:
https://portal.nutanix.com/#page/kbs/details?targetId=kA0600000008Ry7CAE
Pls refer to the kb:
https://portal.nutanix.com/#page/kbs/details?targetId=kA0600000008Ry7CAE
+29- Nutanix Employee
- Just took a look at this case, I see the case is P1, looks like an engineer has already picked it up and emailed you a webex
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