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Citrix Applayering and Prism Central 5.5 issues


Specs:
Citrix App Layering Version: 4.11
AOS: 5.5
Prism Central: 5.5

We are running into an issue when creating new app layers and platform layers after upgrading to 5.5. If I disconnect our clusters from prism central, the creation process works. The app layering appliance appears to have issues creating a packaging VM on the nutanix clusters as prism central is now managing the CRUD operations, as opposed to being managed strictly by the cluster.

The error message we get in app layering is:

The Nutanix server has encountered a failure processing the request: (500) Error: Internal Server Error, Details: Error occurred while creating Disk Image

I'm not the most familiar with the low end nutanix platform, and where to search for logs, but it appears to be caused by the centralized image managed, or the centralized VM management function of prism.

Has anyone else ran into this issue, or possibly know when this will be fixed? Citrix's response is lackluster (as usual), and they state that they only support prism element, not prism central. Any help is GREATLY appreciated! This may not be the appropriate subforum for this question...
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Best answer by jariangibson 14 June 2018, 15:29

Currently it’s an API issue between PE and PC with App Layering using an older API. I thought it would be fixed by now but seems still an issue.

You have to unregister PE from PC and point App Layering to PE.

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Userlevel 2
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Currently it’s an API issue between PE and PC with App Layering using an older API. I thought it would be fixed by now but seems still an issue.

You have to unregister PE from PC and point App Layering to PE.
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Hi @WesBancoIT

Did you see the reply from @jariangibson - If it helps, please consider clicking the 'like' and 'best answer' link as that will help others in the community find the answer much quicker. 👍
Userlevel 1
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jariangibson wrote:

Currently it’s an API issue between PE and PC with App Layering using an older API. I thought it would be fixed by now but seems still an issue.

You have to unregister PE from PC and point App Layering to PE.



Citrix only supports Rest API V2 atm, maybe @KeesBaggerman can give a time line when this will be fixed 🙂
jariangibson wrote:

Currently it’s an API issue between PE and PC with App Layering using an older API. I thought it would be fixed by now but seems still an issue.

You have to unregister PE from PC and point App Layering to PE.


... works
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jariangibson wrote:

Currently it’s an API issue between PE and PC with App Layering using an older API. I thought it would be fixed by now but seems still an issue.

You have to unregister PE from PC and point App Layering to PE.


Hi Jarian,

thanks for your help, it's works great.
Did you contact Citrix to know if a corrective will be available and when?

thanks Maxime
Userlevel 2
Badge +14
Yes have been in contact with Citrix. They are aware of the issue. Hopefully fixed soon.
Pointing to PE will this break the golden images