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Pulse cannot connect to REST server endpoint

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Hi,

after upgradeing to AOS 5.5.0.7 from 5.1.3 yesterday I am getting alerts saying that
"Pulse cannot connect to REST server endpoint. Connection Status: Unknown, Pulse Enabled: Unknown, Error Message: Unable to determine Pulse connectivity status to REST endpoint."

When configuring Pulse it shows me connection method SMTP.
Am I missing something?
Firewall is open for insights.nutanix.com (no proxy involved):
code:
14:15:48 Packet filter rule #106 TCP 10.46.17.xxx:34966→206.169.130.226:443 [syn] len=52 ttl=62 tos=0x00 srcmac=my:hp:ro:ut:er:00 dstmac=00:1a:8c:f0:36:e4
14:15:49 Packet filter rule #106 TCP 10.46.17.yyy:51438→206.169.130.226:443 [syn] len=52 ttl=62 tos=0x00 srcmac=my:hp:ro:ut:er:00 dstmac=00:1a:8c:f0:36:e4


best regards

Steffen

Best answer by Prad_Math

Hey @stevecharon, unfortunately, this is a false positive that was noticed post the AOS upgrade. This bug is resolved with NCC 3.5.2 and the above alert should then disappear post the upgrade. NCC 3.5.2 is not released yet on the portal and should be available soon.

Hope that helps!

Pradeep Mathew
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Nutanix Employee
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  • Prad_MathNutanix Employee
  • Nutanix Employee
  • 11 replies
  • Answer
  • May 17, 2018
Hey @stevecharon, unfortunately, this is a false positive that was noticed post the AOS upgrade. This bug is resolved with NCC 3.5.2 and the above alert should then disappear post the upgrade. NCC 3.5.2 is not released yet on the portal and should be available soon.

Hope that helps!

Pradeep Mathew
aluciani
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    pmooter
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    DenaliDan
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  • DenaliDan
  • Adventurer
  • 5 replies
  • May 18, 2018
I had this same issue. Glad to see it will be resolved when NCC 3.5.2 is available. Thanks
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    Prad_Math
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  • H2O Henke
  • Voyager
  • 1 reply
  • May 23, 2018
bump
P
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  • Prad_MathNutanix Employee
  • Nutanix Employee
  • 11 replies
  • May 23, 2018
NCC 3.5.2 is now available on the portal.
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    H2O Henke
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  • huynguyen
  • Voyager
  • 2 replies
  • May 29, 2018
Just confirmed, now I can connected to Pulse after upgraded to 3.5.2
jaffer
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  • jaffer
  • Adventurer
  • 3 replies
  • June 11, 2018
We have an upgraded NCC version of 3.5.2 but we got this alert yesterday.
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  • stevecharon
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  • 8 replies
  • June 11, 2018
We have 3.5.2 installed and the error disappeared. Perhaps the error is not false positive?
jaffer
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  • jaffer
    jaffer
sandeepmp
Nutanix Employee
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  • sandeepmpNutanix Employee
  • Nutanix Employee
  • 64 replies
  • June 12, 2018
@stevecharon @jaffer

Can you follow the below KB and share results?

https://portal.nutanix.com/kb/5490
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  • stevecharon
  • Author
  • Adventurer
  • 8 replies
  • June 12, 2018
Confirmed:
~$ allssh "curl -k https://insights.nutanix.com"
================== 10.x.y.201 =================
I-AM-ALIVE
================== 10.x.y.202 =================
I-AM-ALIVE
================== 10.x.y.203 =================
I-AM-ALIVE
================== 10.x.y.204 =================
I-AM-ALIVE
================== 10.x.y.205 =================
I-AM-ALIVE
================== 10.x.y.206 =================
I-AM-ALIVE
================== 10.x.y.207 =================
I-AM-ALIVE
sandeepmp
Nutanix Employee
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  • sandeepmpNutanix Employee
  • Nutanix Employee
  • 64 replies
  • June 12, 2018
@stevecharon

All look good.
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