Repair Host Boot Disk: Failed to apply IPv4 address to phoenix mode

  • 24 March 2020
  • 7 replies

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Has anyone ever attempted a Host book disk repair and encountered this issue before?



All cables and SFPs are plugged in as if it were still in production. Have not yet attempted to rebuild via foundation as these were the steps provided by Nutanix support:


Steps Taken:

  • Downloaded and burnt phoenix.iso to USB
  • Booted USB into Phoenix
  • Kicked off Repair Host boot Disk and uploaded whitelisted ESXi image
  • Encountered error

I have a case open with support and have escalated and figured that while i’m waiting I could ask the community. Will provide a response here once we figure out the issue.

Cheers All!


(Edit: I posted this in the CE forum by accident)


Best answer by j_seet 24 March 2020, 09:09

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Just an update on the resolution.  Nutanix support was able to work around this by manually installing ESXi then Phoenix.  We suspect that the original problem was due to our network requiring a vLAN to be configured but the Host Repair wizard doesn’t allow for a vLAN to be defined hence the manual install route.

Got exactly the same issue. 


I was able to set the ip address of CVM… And restart the repair host boot device. But I’ve lost the SATADOM image which was successfully done at the first step. 


Actually Nutanix have no way to push back the SATADOM image saved back to the newly inserted SATADOM. 


So reimage process again and again and again … and again…. on my +600 nodes … Waste of a time and money.


They need to improved that steep so badly.

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@Jacques MARENGO I’m in the same situation, I had one node down, new SATADOM inserted, booting into phoenix, but same error as above …

Difference is : my cluster is not running ESXi but AHV.

How did you managed to complete re-imaging ?

@flhoest : Using the process with foundation.iso. Booted up the ISO and give all the information requested by nutanix.


Don’t hesitate to engage Nutanix support as they are really responsive. They will give you the link to the FULL documentation regarding the process.

To be honest. Never done it on AHV so don’t really know about it.



Jacques Marengo

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@Jacques MARENGO

 I’m afraid I’m alone with the community on this one. This is a 6 years old node EoS, EoL, … ;)

Thanks for your help on that. I’ll give it a try.

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I cannot find any foundation.iso, only tar.gz, .msi, .dmg, ….

Userlevel 2
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Ok, I managed to make it work.

Foundation iso has to be generated.

My faulty node is back ;)