Deployment Success

Below are new knowledge base articles published on the week of October 5-11, 2025.Support Portal login required:KB-19600 - Nutanix Self-Service - Project update fails if one of the PC accounts is not reachable KB-20050 - Prism Central login screen is stuck at loading after adding the custom DNS search suffixes KB-20067 - DR | Clusters with AHV Metro or Synchronous replication enabled upgraded to AOS 7.3.1 may experience Stargate Service issues KB-20073 - Virtualbox Guest Additions can not be installed on the Foundation VM KB-20077 - LCM does not offer firmware upgrades for XCC, UEFI, or LXPM on Lenovo Whitley platforms KB-20090 - AOS 7.3 - Nike enabled cluster down after enabling network segmentation KB-20096 - NDB - VM Provisioning Failure Due to SSH Connection ErrorSupport Portal login not required:KB-20042 - Nutanix CSI Driver Installation Fails on OpenShift cluster with "did not find a registered Prism Central cluster" Error KB-20043 - Foundation Platforms Upgrade Fails in Portable

I have 3 servers as nodes for Nutanix CE. On the 1st and 3rd node the installation was successful.But when try to install on 2nd node I get an error. All server the same Dell PowerEdge R640 and i has installation through iDRAC Virtual Media.Physical disk the same on all servers:Whan i has try to install first time on 1st server i has same error, but whan i convert disk to Non-RAID problem has resolved.But on 2nd node it does not resolve problem.Please help with this error.

Hello All, I’m currently looking for a way to create a template that has installed NGT tools because I’m encountered an issue of Prism Central not detecting the NGT Tools Status of the VM (P.S this VM is deployed by a template that have already installed NGT Tools).I want to know how I can create a template which doesn’t need to do further after deployed a VM (Windows or Linux so whatever). Please share your thoughts.Thanks,

Hi all Nutanix experts, we're scheduled to migrate our infrastructure from VMware to Nutanix in two weeks. We're going to set up two Nutanix clusters (Production and DR) with full replication.We use a virtual Windows Server 2022 as our current domain controller. We also have a backup domain controller (virtual server). According to some of the Nutanix documentation, migrating the domain controller using Move could cause issues. Has any of you had a similar situation? If I don't want to set up a domain controller on a physical server, what's the solution for this issue?

Hello,customer has 2 clusters in different datacenters and a single node “cluster” within PRISM central (also Witness instance) at 3rd location.If he is going to upgrade the single node (firmware) he must shut down all UVM, PRISM central too.How may he get the PRISM central vm to start automatically when cluster starts?kind regardsThomas   

Below are new knowledge base articles published on the week of September 28-October 4, 2025.Support Portal login required:KB-18903 - Objects is Unmanageable from Prism Central after PCBR KB-19882 - File Analytics - Elastic Search docker container stuck at starting state KB-19902 - Node removal fails with "Cannot mark node for removal. Node is to be added back to metadata store" KB-19910 - Prism Central: NGT widget makes rendering of VM summary page fail if no NGT apps are enabled KB-19963 - LCM AHV upgrade fails with the "Upgrade failed: Unable to run upgrade plugin remove_old_ngd" error on GPU enabled cluster KB-19967 - Native OTLP support with Loki and Prometheus in Nutanix Kubernetes Platform (NKP) KB-19970 - Upstream Connect Error During Certain Batch Operations in Prism Central KB-19999 - The V4 VmList API call fails with the "server encountered a timeout while trying to process request" error if one or more conneted Prosm Element clusters are not reachable KB-20016 - Failed to sa

Below are the top knowledge base articles for the month of September 2025.KB-8453 - Alert - A1044 - PathOffline KB-19524 - NCC check_ntp check errors with "Unable to read chrony/ntp config" KB-1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB-1113 - HDD, SSD, and HBA troubleshooting KB-3827 - Alert - A130087 - Node Degraded KB-18070 - Acropolis service may be in restart loop with the CRITICAL message by memory_model_manager.py KB-5228 - NCC Health Check: pcvm_disk_usage_check KB-7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB-8885 - Alert - A15039 - IPMI SEL UECC Check KB-4944 - Unregister cluster from Prism Central and cleanup (regular and force), FAQs KB-1558 - How to license your Nutanix Cluster - Nutanix License Manager Guide and additional resources KB-6945 - How Upgrades Work at Nutanix KB-8094 - NCC Health Check: disk_status_check KB-4519 - NCC Health Check: check_ntp KB-8130 - Prism admin

Below are new knowledge base articles published on the week of September 21-27, 2025.Support Portal login required:KB-19851 - AHV upgrade to 10.0.x leaves the nodes in Connected: False and Schedulable: False KB-19907 - Prism Central Login Fails with "Unable to process, IAM DR is in progress" After PCBR Restore KB-19933 - Linux VMs failing to migrate with driver installation failure noted in Move migration plan KB-19934 - Common Access Card (CAC) login failing after Prism Central reboot KB-19936 - Connection issues with NC2 cluster in Azure KB-19941 - The cluster appears as 'Unnamed' in the Support Portal KB-19952 - Log bundle collection from PE fails when initiated via Prism Central KB-19955 - NGT link becomes inactive due to missing system PATH causing tzutil /g failures KB-19968 - LCM still shows disabled Broadcom NIC updates even after NIC firmware was updated manually to the targeted version KB-19969 - Prism Central: Entities missing if there are more than 5 assigned to a single En

helloi have three cisco servers ucsc220M7N standalone serverscan i deployment Nutanix AHV cluster on this standalone nodes without  UCSM or Intersight VM ??

This is now CE installation trial #5 or 6 or so. Now this time I went with the official publication and ended up with a PE that doesn’t give me an option to install PC - not even showing AHV Trying to install CE as a VM unter ESXi 7.0.u2 According to the manual I gave the H volume a drive on SSD (with 700GB as the prior trials to install PC always came up with a not enough resource error), for C of NVME 800GB and for D 2TB on the same NVMe After primary deployment I went on with the cluster generation via SSH. End this time ending up with that. The quality of that CE doesn’t really flash me.  

Hi, I have tried API Automation for Move and here is something that I am stuck for Linux based VMs that use SSH Key(PEM) to authenticate to root user.For the POST API for Preparing the Environment /move/v2/plans/{id}/prepare, I use the payload:            payload = {                "APIVersion": "2.2.0",                "Spec": {                    "CommonCredentials": {                    },                    "GuestPrepMode": "auto",                    "RunInBackground": True,                    "VMs": [                        {                            "PemFile": credentials["lpemfile"],                            "Password": "",                            "UserName": "root",                            "UUID": self.vm_details["uuid"],                            "VMId": self.vm_details["vm_id"]                        }                    ]                },                "Type": "VM"            }The value for lpemfile is "/home/user123/move/linuxauth.pem".The PEM file itself is val

Below are new knowledge base articles published on the week of September 14-20, 2025.Support Portal login required:KB-19795 - Nutanix Files - DataLens - Recall from S3 Wasabi cloud failed KB-19805 - Unable to remove non compliant Affinity Policy from guest VMs in Prism Central KB-19806 - Atlas tasks stuck for Move migrations of VMs from ESXi to AHV with VPCs KB-19835 - Prism network visualization may show multiple active ports on a bond configured with active-backup mode. KB-19848 - VM deployment with Cloud-init guest customization failing with the "Missing '#cloud-config' header for VM uuid" error KB-19849 - Unable to update Volume Group with RBAC users due to the missing owner_reference attribute after Prism Central upgraded. KB-19857 - External Firewall security policy may block repetitive SSH connections between Nutanix components. KB-19863 - Foundation VM fails to boot in UEFI mode KB-19871 - Warning! The current license level does not allow the use for this feature. Data-at-Rest

I am trying to list storage containers using prism element V2 API.I want to fetch only required attributes in the response. How can use filter_criteria, search_string and search_attribute_list effectively. Let’s say I want list containers having UUID’s (2 or more). i am not finding details on how to use these. Please share doc link if any.

Below are new knowledge base articles published on the week of September 7-13, 2025.Support Portal login required:KB-19514 - NCC Health Check: check_external_storage_node_maintenance KB-19619 - Prism Central - Admin Center Settings Page Portal Proxy access issue with error: "You are not authorized to access this page". KB-19633 - Nutanix Files - Snapshots for a 3rd party backup may not be deleted for a long time KB-19782 - Prism Central UI access with custom roles may fail after upgrading to pc.2024.3 or later KB-19788 - Security dashboard not working after using PCBR to migrate Prism Central to another Cluster KB-19830 - Nutanix Objects - Deleting Objects cluster when Network Segmentation is enabled fails KB-19838 - Curator is crashing continuously and scans are failing with replica_idle_secs > 0 (0 vs. 0) KB-19841 - Login As option is missing in support portal KB-19843 - Unable to apply NUS Pro Upgrade KB-19856 - Genesis may not come up on its restart for LCM Framework UpgradeSupp

Dear Folks,I am planning to proceed with the foundation imaging of our Nutanix NX-8170-G9 nodes using a standalone 1GbE switch (small 6 port) . For the initial setup, I will connect the BMC port and the AIOM port (for CVM traffic) to this switch and it will configure Active/Backup.Each node is equipped with two 10GbE LC fibre ports, currently intended for CVM and VM traffic via LACP bonding. My question is:Post-foundation, how can I transition from the temporary 1GbE Active/Backup setup to the intended LACP configuration on the 10GbE interfaces?Is it possible to perform this change via the Prism Element GUI, Or is it necessary to access the CLI through the IPMI console? Could you please outline the recommended procedureThx Calvin

Hey everyone,nutanix newbie here. have 4 hosts that i want to install nutanix on. Using latest version of nutanix foundation to do the install.I've updated the ilo, i've reset it. Power cycled.. heck i can't think of why this is still failing time and time again.any tips for a new guys?025-09-09 22:47:15,320Z imaging_step.py:123 DEBUG Setting state of <ImagingStepValidation(<NodeConfig(x.x.x.x) u/1f40>) u/19a0> from PENDING to RUNNING2025-09-09 22:47:15,322Z imaging_step.py:159 INFO Running <ImagingStepValidation(<NodeConfig(x.x.x.x) u/1f40>) u/19a0>2025-09-09 22:47:15,335Z cache_manager.py:133 DEBUG Cache MISS: key(common_validations_()_{'global_config': <foundation.config_manager.GlobalConfig object at 0x000001E3826300D0>})2025-09-09 22:47:15,337Z config_validator.py:312 INFO Validating parameters. This may take few minutes2025-09-09 22:47:15,337Z config_validator.py:312 INFO Validating parameters. This may take few minutes2025-09-09 22:47:15,338Z config

Dear folks, Nutanix KB 3523https://portal.nutanix.com/page/documents/kbs/details?targetId=kA032000000TUksCAGI followed the instructions under Option 2: Creating an ISO Using a Foundation VM (in case Option 1 couldn’t be performed), and used the following command to generate the Phoenix ISO:[nutanix@nutanix-installer bin]$ ./generate_iso phoenix --aos-package=/home/nutanix/foundation/nos/nutanix_installer_package-release-euphrates-7.0-stable.tar.gz --kvm=/home/nutanix/foundation/isos/hypervisor/kvm/kvm_host_bundle_**.isoThis generated a 6.91 GB Phoenix ISO with AOS version 6.10.1.1 and AHV included.Before booting the actual G9 nodes remotely via IPMI, I tested the ISO on a VMware Player VM. It installed successfully but only showed a Phoenix OS prompt—no CVM interface or cluster setup options appeared, which I understand isn’t the correct way to test it.This is my first time working with the Phoenix ISO. Is there an official document or guide that explains how to properly image a node u

Below are new knowledge base articles published on the week of August 31-September 6, 2025.KB-19596 - Network Gateway is alerting because NTP is flapping KB-19649 - LCM - SPP upgrade can fail with error: "HPE SUM Validation Failed, Below components are not updated. [SPS]" KB-19656 - LCM upgrade on Prism Central does not show the upgrade progressing, just "loading" KB-19660 - How to Transition MSP Clusters from Legacy to Cloud Platform Licensing [Portfolio 2.0]. KB-19701 - Nutanix Files - Upgrade task failed with error "FileServerUpgradeTask: files image management sub-task failed.: 24" on PC 7.3.x. KB-19732 - FVN ovn-controller enablement fails on cluster if SSL inspection is enabled KB-19734 - Nutanix Files - After disaster recovery of Prism Central, Files app is not loading when launched. KB-19756 - Prism may encounter "Certificates do not conform to algorithm constraints" error when it tries to connect to remote TLS endpoint KB-19775 - Unable to List ESXi VMs Using Prism Central v3

!--startfragment>Dear Peers,I’ve recently received three new G9 servers and I’d like to image them remotely using ISO files before creating a Nutanix cluster. The target hypervisor is AHV.Is it possible to perform remote imaging using ISO files? If so, where can I download the required AHV images, or how can I create a single ISO image suitable for this process?Any guidance or best practices would be greatly appreciated. Thx Calvin!--endfragment>

i have installed Nutanix SE on a old HPE DX380 Node without problems. I can ping the CVM and AHV Host IPs and i have also ssh connect but i cant connect via Browser with the CVM IP. no matter what command I run via ssh it always comes: Error: Cannot connect to Prism Gatewayi tried to configure proxy, name servers but always the same problemWhat it’s wrong?Thanks for every hint/help

Below are the top knowledge base articles for the month of August 2025.KB-8453 - Alert - A1044 - PathOffline KB-1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB-1113 - HDD, SSD, and HBA troubleshooting KB-7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB-18070 - Acropolis service may be in restart loop with the CRITICAL message by memory_model_manager.py KB-3827 - Alert - A130087 - Node Degraded KB-5228 - NCC Health Check: pcvm_disk_usage_check KB-6945 - How Upgrades Work at Nutanix KB-8885 - Alert - A15039 - IPMI SEL UECC Check KB-19524 - NCC check_ntp check errors with "Unable to read chrony/ntp config" KB-1558 - How to license your Nutanix Cluster - Nutanix License Manager Guide and additional resources KB-8094 - NCC Health Check: disk_status_check KB-4944 - Unregister cluster from Prism Central and cleanup (regular and force), FAQs KB-2090 - AHV host networking KB-6153 - NCC Health Check: defa

Below are new knowledge base articles published on the week of August 24-30, 2025.Support Portal login required:KB-19599 - Nutanix Files - Cloned file server does not contain RestAPI users created on the original file server KB-19614 - NGT Install Button Greyed Out in Prism Central (PC) KB-19668 - NVMe drive removal from Prism may fail with this error message: "Optional.get() cannot be called on an absent value" KB-19698 - FVN - Redirecting egress traffic across subnet extensions fails to egress properly KB-19717 - Foundation | AOS installation during Foundation can timeout due to dense disk configurations on HPE DX4120 node types KB-19731 - Prism Central deployment fails due to a CMSP precheck failure when connecting to vCenter via SSO KB-19736 - ESXi 7.x Upgrade Fails or Stalls on VMD-Enabled Nodes via Nutanix LCM or 1-Click Upgrade KB-19737 - Self Service Restore unmount operation fails when protection domain has been deleted KB-19741 - The Upload OVA page in Prism Central stuck loa

Below are new knowledge base articles published on the week of August 17-23, 2025.Support Portal login required:KB-19086 - Alert - A135007 - VTreeSnapshotLimitWarning KB-19218 - Nutanix Files - Alert A160223 - ReconfigureFsWithNewPcConfig KB-19461 - Intel S4510/S4610 SSD Timeout Issues on Lenovo Nodes Running Nutanix ? Firmware Upgrade Required KB-19585 - Security Central Access Error: Access unavailable for this app. Please contact the owner to start trial in order to provide the access for Security Central. KB-19589 - Prism Central UI is inaccessible after a power outage because the load balancer (LB) service is unhealthy KB-19653 - Self-service - Application task execution fails with error "Script execution failed with status 255!" if source Blueprint Escript has localhost reference. KB-19669 - Nutanix Files - Enable Files maximum read performance KB-19702 - Cisco - On AMD M8 platforms Attach NVMe Devices button not enabled KB-19703 - Cisco - During CVM reboot, CVM may not power on

Hi Team,Will Nutanix CE will supports on  (Product Name   : ProLiant ML350 Gen10)  Boot method: USB created with RufusDisks: Raid 1 with 3 disks.      

HiI'm using 6.5.2 LTS.I have a cluster consisting of three machines.As you can see in the attached screenshot, on the Prism Element home screen, each resource in the cluster is displayed as "not available."The Storage Summary also shows values that differ from actual usage.I've configured SNMP in Prism Element, and when I use snmpwalk to retrieve values such as hypervisorRxBytes from the monitoring server, the values always show the same.If you know the cause, please let me know. Thank you in advance.