Deployment Success

Below are new knowledge base articles published on the week of September 7-13, 2025.Support Portal login required:KB-19514 - NCC Health Check: check_external_storage_node_maintenance KB-19619 - Prism Central - Admin Center Settings Page Portal Proxy access issue with error: "You are not authorized to access this page". KB-19633 - Nutanix Files - Snapshots for a 3rd party backup may not be deleted for a long time KB-19782 - Prism Central UI access with custom roles may fail after upgrading to pc.2024.3 or later KB-19788 - Security dashboard not working after using PCBR to migrate Prism Central to another Cluster KB-19830 - Nutanix Objects - Deleting Objects cluster when Network Segmentation is enabled fails KB-19838 - Curator is crashing continuously and scans are failing with replica_idle_secs > 0 (0 vs. 0) KB-19841 - Login As option is missing in support portal KB-19843 - Unable to apply NUS Pro Upgrade KB-19856 - Genesis may not come up on its restart for LCM Framework UpgradeSupp

Dear Folks,I am planning to proceed with the foundation imaging of our Nutanix NX-8170-G9 nodes using a standalone 1GbE switch (small 6 port) . For the initial setup, I will connect the BMC port and the AIOM port (for CVM traffic) to this switch and it will configure Active/Backup.Each node is equipped with two 10GbE LC fibre ports, currently intended for CVM and VM traffic via LACP bonding. My question is:Post-foundation, how can I transition from the temporary 1GbE Active/Backup setup to the intended LACP configuration on the 10GbE interfaces?Is it possible to perform this change via the Prism Element GUI, Or is it necessary to access the CLI through the IPMI console? Could you please outline the recommended procedureThx Calvin

Hey everyone,nutanix newbie here. have 4 hosts that i want to install nutanix on. Using latest version of nutanix foundation to do the install.I've updated the ilo, i've reset it. Power cycled.. heck i can't think of why this is still failing time and time again.any tips for a new guys?025-09-09 22:47:15,320Z imaging_step.py:123 DEBUG Setting state of <ImagingStepValidation(<NodeConfig(x.x.x.x) u/1f40>) u/19a0> from PENDING to RUNNING2025-09-09 22:47:15,322Z imaging_step.py:159 INFO Running <ImagingStepValidation(<NodeConfig(x.x.x.x) u/1f40>) u/19a0>2025-09-09 22:47:15,335Z cache_manager.py:133 DEBUG Cache MISS: key(common_validations_()_{'global_config': <foundation.config_manager.GlobalConfig object at 0x000001E3826300D0>})2025-09-09 22:47:15,337Z config_validator.py:312 INFO Validating parameters. This may take few minutes2025-09-09 22:47:15,337Z config_validator.py:312 INFO Validating parameters. This may take few minutes2025-09-09 22:47:15,338Z config

Dear folks, Nutanix KB 3523https://portal.nutanix.com/page/documents/kbs/details?targetId=kA032000000TUksCAGI followed the instructions under Option 2: Creating an ISO Using a Foundation VM (in case Option 1 couldn’t be performed), and used the following command to generate the Phoenix ISO:[nutanix@nutanix-installer bin]$ ./generate_iso phoenix --aos-package=/home/nutanix/foundation/nos/nutanix_installer_package-release-euphrates-7.0-stable.tar.gz --kvm=/home/nutanix/foundation/isos/hypervisor/kvm/kvm_host_bundle_**.isoThis generated a 6.91 GB Phoenix ISO with AOS version 6.10.1.1 and AHV included.Before booting the actual G9 nodes remotely via IPMI, I tested the ISO on a VMware Player VM. It installed successfully but only showed a Phoenix OS prompt—no CVM interface or cluster setup options appeared, which I understand isn’t the correct way to test it.This is my first time working with the Phoenix ISO. Is there an official document or guide that explains how to properly image a node u

Below are new knowledge base articles published on the week of August 31-September 6, 2025.KB-19596 - Network Gateway is alerting because NTP is flapping KB-19649 - LCM - SPP upgrade can fail with error: "HPE SUM Validation Failed, Below components are not updated. [SPS]" KB-19656 - LCM upgrade on Prism Central does not show the upgrade progressing, just "loading" KB-19660 - How to Transition MSP Clusters from Legacy to Cloud Platform Licensing [Portfolio 2.0]. KB-19701 - Nutanix Files - Upgrade task failed with error "FileServerUpgradeTask: files image management sub-task failed.: 24" on PC 7.3.x. KB-19732 - FVN ovn-controller enablement fails on cluster if SSL inspection is enabled KB-19734 - Nutanix Files - After disaster recovery of Prism Central, Files app is not loading when launched. KB-19756 - Prism may encounter "Certificates do not conform to algorithm constraints" error when it tries to connect to remote TLS endpoint KB-19775 - Unable to List ESXi VMs Using Prism Central v3

!--startfragment>Dear Peers,I’ve recently received three new G9 servers and I’d like to image them remotely using ISO files before creating a Nutanix cluster. The target hypervisor is AHV.Is it possible to perform remote imaging using ISO files? If so, where can I download the required AHV images, or how can I create a single ISO image suitable for this process?Any guidance or best practices would be greatly appreciated. Thx Calvin!--endfragment>

i have installed Nutanix SE on a old HPE DX380 Node without problems. I can ping the CVM and AHV Host IPs and i have also ssh connect but i cant connect via Browser with the CVM IP. no matter what command I run via ssh it always comes: Error: Cannot connect to Prism Gatewayi tried to configure proxy, name servers but always the same problemWhat it’s wrong?Thanks for every hint/help

Below are the top knowledge base articles for the month of August 2025.KB-8453 - Alert - A1044 - PathOffline KB-1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB-1113 - HDD, SSD, and HBA troubleshooting KB-7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB-18070 - Acropolis service may be in restart loop with the CRITICAL message by memory_model_manager.py KB-3827 - Alert - A130087 - Node Degraded KB-5228 - NCC Health Check: pcvm_disk_usage_check KB-6945 - How Upgrades Work at Nutanix KB-8885 - Alert - A15039 - IPMI SEL UECC Check KB-19524 - NCC check_ntp check errors with "Unable to read chrony/ntp config" KB-1558 - How to license your Nutanix Cluster - Nutanix License Manager Guide and additional resources KB-8094 - NCC Health Check: disk_status_check KB-4944 - Unregister cluster from Prism Central and cleanup (regular and force), FAQs KB-2090 - AHV host networking KB-6153 - NCC Health Check: defa

Below are new knowledge base articles published on the week of August 24-30, 2025.Support Portal login required:KB-19599 - Nutanix Files - Cloned file server does not contain RestAPI users created on the original file server KB-19614 - NGT Install Button Greyed Out in Prism Central (PC) KB-19668 - NVMe drive removal from Prism may fail with this error message: "Optional.get() cannot be called on an absent value" KB-19698 - FVN - Redirecting egress traffic across subnet extensions fails to egress properly KB-19717 - Foundation | AOS installation during Foundation can timeout due to dense disk configurations on HPE DX4120 node types KB-19731 - Prism Central deployment fails due to a CMSP precheck failure when connecting to vCenter via SSO KB-19736 - ESXi 7.x Upgrade Fails or Stalls on VMD-Enabled Nodes via Nutanix LCM or 1-Click Upgrade KB-19737 - Self Service Restore unmount operation fails when protection domain has been deleted KB-19741 - The Upload OVA page in Prism Central stuck loa

Below are new knowledge base articles published on the week of August 17-23, 2025.Support Portal login required:KB-19086 - Alert - A135007 - VTreeSnapshotLimitWarning KB-19218 - Nutanix Files - Alert A160223 - ReconfigureFsWithNewPcConfig KB-19461 - Intel S4510/S4610 SSD Timeout Issues on Lenovo Nodes Running Nutanix ? Firmware Upgrade Required KB-19585 - Security Central Access Error: Access unavailable for this app. Please contact the owner to start trial in order to provide the access for Security Central. KB-19589 - Prism Central UI is inaccessible after a power outage because the load balancer (LB) service is unhealthy KB-19653 - Self-service - Application task execution fails with error "Script execution failed with status 255!" if source Blueprint Escript has localhost reference. KB-19669 - Nutanix Files - Enable Files maximum read performance KB-19702 - Cisco - On AMD M8 platforms Attach NVMe Devices button not enabled KB-19703 - Cisco - During CVM reboot, CVM may not power on

Hi Team,Will Nutanix CE will supports on  (Product Name   : ProLiant ML350 Gen10)  Boot method: USB created with RufusDisks: Raid 1 with 3 disks.      

HiI'm using 6.5.2 LTS.I have a cluster consisting of three machines.As you can see in the attached screenshot, on the Prism Element home screen, each resource in the cluster is displayed as "not available."The Storage Summary also shows values that differ from actual usage.I've configured SNMP in Prism Element, and when I use snmpwalk to retrieve values such as hypervisorRxBytes from the monitoring server, the values always show the same.If you know the cause, please let me know. Thank you in advance.   

Hi there,Trying to deploy Prism Central on Nutanix Community Edition I’m seeing the same symptoms as this one Error during deploy Prism Central Encountered Exception in post_deployment step: Failed to enable micro services infrastructure on PC: deploy msp:Error deploying addons: failed to deploy monitoring addon: failed to deploy and verify kube-prometheus: failed to verify kube-prometheus: Operation timed out: failed to verify kube-prometheus: expecting 1 available replica of k8s prometheus in ntnx-system namespace. Currently running: 0 I have tried multiple versions of PC with the same issue.Looking inside the appliance I can see that the reason for Prometheus failing is it's waiting for the persistent volume to be provisioned# Check the STS statuskubectl get sts -n ntnx-system prometheus-k8sNAME READY AGEprometheus-k8s 0/1 8h# Find the Pod namekubectl get po -n ntnx-system | grep prometheus-k8sprometheus-k8s-0 0/2 Pendin

Below are new knowledge base articles published on the week of August 10-16, 2025.Support Portal login required:KB-18837 - Nutanix Files - Alert - PCVMFileServerUnreachable KB-19023 - Nutanix Files - Alert A160219 - ConfigureRdmaOnFileServerFailed KB-19040 - Nutanix Files - Alert A160219 A160220 - FsVmAssociationToCategoryFailure and FsVgAssociationToCategoryFailure KB-19085 - Alert - A135006 - ExternalStorageVolumeLimitWarning KB-19707 - Security Dashboard vulnerability scan failureSupport Portal login not required:KB-19135 - Nutanix Files - Alert - A160220 - FileServerUserQuotaReached KB-19214 - Disable Self-Service before NCM enablement during NCM backup restore on same Home PC KB-19558 - NDK - Partial failure during failover operation can lead to an unrecoverable state for a SyncRep'ed application KB-19593 - AHV interfaces are in disabled state due to LACP misconfiguration KB-19625 - Active-Active bond mode 'balance-tcp' in AHV is not established with Cisco Servers with Virtual Int

Below are new knowledge base articles published on the week of August 3-9, 2025.Support Portal login required:KB-18858 - LCM operation inventory failed on hypervisor, due to Failed to update entity after inventory KB-19113 - Pending Activation status within the Expiring Assets Menu. KB-19277 - Prism Central default landing page redirects to Marketplace KB-19475 - Download metadata option is not seen in Prism Central 7.3 IDP configuration without an IDP configured. KB-19508 - "Default Virtual switch MTU cannot be less than 1500" KB-19567 - "Root login Failed" alert gets triggered from rsyslog. KB-19613 - How to apply tagged licenses to your environment using cluster-based tagging KB-19636 - LCM Inventory fails at precheck "test_check_url_connectivity" KB-19639 - Prism Central Auditing log may show incorrect user name during VM revert KB-19659 - DR | Upgrading either the source or target Disaster Recovery enabled cluster to AOS version 7.3.0.5 may disrupt DR workflowsSupport Portal login

How many Ubuntu Pro licenses are required for a Nutanix cluster? Do we only need to license the Nutanix cluster nodes, or do we also need to purchase separate Ubuntu Pro licenses for each virtual machine running on the cluster?

Below are new knowledge base articles published on the week of July 27-August 2, 2025.Support Portal login required:KB-19071 - Reapply vCenter license when migrating from Prism Central to Nutanix Cloud Manager (NCM) 1.5 KB-19243 - NDK - UPFO fails on secondary site when primary is down during storage failover KB-19351 - Nutanix Objects Service upgrade fails with docker pull issue KB-19432 - Nutanix Files - Third party Commvault/HYCU backup fails due to large number of create_mount_target_snapshot_intentful KB-19583 - NC2 - LCM inventory failing after AHV upgraded to 10.x KB-19624 - LCM- LCM page on Prism Central 7.3 may not load if older version of browser is usedSupport Portal login not required:KB-19039 - NDK - Application pods on primary site (active) are stuck with a CreateContainerError status, showing "read-only file system" error in events KB-19191 - NDB ? Failure in Database Patching and OS Patching for MongoDB due to failure in the SSH Connectivity Check between replica set cl

Hello, first time poster. I’ve created a one-node cluster on an intel NUC 10 (NUC10FNH) using latest phoenix image. install went fine after a couple of hardware bumps but node is up, CVM is running etc. The issue I’m having is I can’t power on any VMs I create. It only gives a generic “InternalException” error. In the uhura.out log, there are these entries “Error: HypervisorError: internal error: QEMU unexpectedly closed the monitor” and “qemu-kvm: Address space limit 0x7fffffffff < 0x4bcbfffffff phys-bits too low (39): 61”. Having a hard time trying to make sense of this. I’ve read other people running on the same hardware with no issues, maybe it’s the specific version of the CPU (it’s an i7-10710U). one-node cluster, 64GB RAM, one 500GB m.2 SSD and one 500GB SATA SSD. booting off a 64GB usb drive. Any info would be appreciated. Thank you.

Below are the top knowledge base articles for the month of July 2025.KB-3827 - Alert - A130087 - Node Degraded KB-8453 - Alert - A1044 - PathOffline KB-1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB-7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB-18070 - Acropolis service may be in restart loop with the CRITICAL message by memory_model_manager.py KB-5228 - NCC Health Check: pcvm_disk_usage_check KB-1536 - NCC Health Check: disk_online_check KB-8885 - Alert - A15039 - IPMI SEL UECC Check KB-6945 - How Upgrades Work at Nutanix KB-8094 - NCC Health Check: disk_status_check KB-4519 - NCC Health Check: check_ntp KB-4944 - Unregister cluster from Prism Central and cleanup (regular and force), FAQs KB-8130 - Prism admin account locked with "Account locked due to too many failed attempts." KB-19330 - LCM Firmware Updates Fail with 'Invalid update spec found' error KB-1113 - HDD, SSD, and HBA troublesh

Hi all,I deployed a Prism Central in small size, and now I need to enable Intelligent Operations and DR. Does anyone have the procedure to convert the size?ThanksRegardsGiuseppe

Below are new knowledge base articles published on the week of July 20-26, 2025.Support Portal login required:KB-19471 - Tomcat service is restarting frequently after upgrade Prism Central upgrade KB-19482 - Foundation Central version 1.8 displays error "The CPU vendor of the node(s) being prepared is missing or doesn't match the CPU vendor (AMD) of the target cluster (Cluster_Name). Please refresh the nodes and try again" during node preparation. KB-19488 - NDB ? PostgreSQL Database provisioning fails on the registration step when OS is RedHat Linux 9.x KB-19511 - Project quota usage may be higher than expected after VM creation failure KB-19520 - Cross-Cluster Live Migration(CCLM) fails with "Failed to perform the operation due to an internal error" KB-19527 - When launching PE(s) from PC, widgets load with "An error has occurred" and "Failed+to+perform+operation+as+API+rate+limit exceeded" KB-19528 - Kubernetes cluster missing after Prism central upgrade to 7.3 KB-19564 - Nutanix Fi

HI Team,Recently, I have brought Nutanix Community Edition in my lab for testing. The testing requires to configure a internal network to have a connectivity between 2 virtual machines. To do that, I have created a internal network and assigned it to 2 virtual machines. I do observe self ping failed in Linux though ifconfig shows IP address configured correctly. I need to reach from one VM to another using this custom subnet. Please let me know if I am missing anything here. 

Creating a new topic to replace the prior one I started that was incorrectly categorized into the Self Service category. I am running the following PC version and AOS/AHV versions:  I am trying to configure an IdP for PC auth and need to customize the redirect URL. This is supported according to the AOS 7.3 docs: However, the redirect URL field is not visible in the IdP config in my installation: Can anyone help me understand where the restriction lies and how to enable customization of the redirect URL?

Below are new knowledge base articles published on the week of July 13-19, 2025.Support Portal login required:KB-19454 - Nutanix Files ? Error ?Missing extId? When Enabling Antivirus Due to Share Limit KB-19465 - Firmware BIOS (ROM) corruption was detected on ThinkAgile HX Node during POST KB-19490 - ESXi upgrade from 7.0 U3 to 8.0 U3e may fail on hosts with vGPU-enabled VMs KB-19504 - AOS upgrades to version 7.3 or later may fail if Fapolicy is enabled on the cluster KB-19506 - Smart Tiering Uploading to Azure Blob Failure KB-19523 - LCM Upgrade Failures on AOS 5.x (<5.20.1) and 6.0.x (<6.0.1) due to Missing LcmGenesis AttributeSupport Portal login not required:KB-19472 - CVE-2023-38408 and Nutanix AOS/AHV Protection KB-19515 - Patching PG DB failed due to mismatch in timezone format KB-19518 - How to enable VMD on Lenovo Hardware KB-19524 - NCC check_ntp check errors with "Unable to read chrony/ntp config"

Hi Nutanix Community,I'm working on integrating with Nutanix API v4 (/api/vmm/v4.1/ahv/config/vms) for VM discovery and need guidance on the best approach for extracting VM IP addresses.I see multiple IP fields in the response and I'm not sure which one to prioritize:nicNetworkInfo.ipv4Info.learnedIpAddresses networkInfo.ipv4Info.learnedIpAddresses assignedIpAddressesand more. Is there a single field that always contains the VM's primary IP address? I'd prefer to check one reliable source instead of multiple fallbacks. What's the difference between nicNetworkInfo vs networkInfo - are they duplicates or do they serve different purposes? Thanks!