New users on the team, how do we give them portal access?

  • 5 March 2020
  • 1 reply

Userlevel 3
Badge +4

When you on-ramp new team members they’re going to need access to all their tools. If those new teammates will be managing Nutanix systems they most likely need a login to the support portal for access to documentation, downloads, the knowledge base, and the ability to open a support case.


So how do we set up access for new users? There are a few simple steps covered in the article How to Gain User Access to Nutanix Support Portal .


You’ll need a block or software-only serial number and the user’s email address. The email address should be in the authorized domain for your customer account.


To find the block serial number log into Prism and navigate to Hardware > Diagram. The block serial number is displayed above each block in the diagram. If there are multiple blocks, pick one and note the serial number for later.

For software-only licenses, The software asset serial number is mentioned in the acknowledgement email sent upon the fulfilment of your order.


Once you have the email address and serial number go to and click on “Sign up now” to create an account.  Fill in the details in the web form and click submit.

After signing up for an account you should receive a confirmation email from Click or browse to the link provided in the email.

Next, log in with the account you created and click through to the Support Portal. You should be prompted for activation. This is where you’ll need to provide a serial number associated with the same account as the email domain.


If you are registering for partner access, please review the additional steps in KB 6771.

This topic has been closed for comments

1 reply

What if your users have a different domain but are under the same organisation?