PRISM password Having issues logging in

Just to be clear, you are trying to login with the newly created LOCAL user account on Prism Element or SSH? 

If creating a local user you can only login with this user in Prism Element and not via SSH. 

We are trying Login with Prism Element 

Then message is pretty clear, the password (or username) is wrong. If account is disabled then a different message will be shown. 

What I suggest, is login to Prism Element as a administrator with user admin rights. Then go to settings → local user management → edit the useraccount → Set a new password which is according to the password policy. (and check if you didnt make a typo in the username ;)) 

we have reset the password as you said . still we are facing  same issue

Can't you try to delete the account and recreate it? It should not be so hard. Dont use the ssh do it in Prism Element. And remember, the local account in prism element is only for prism element. Prism central has his own accounts.

Hi ​@HARISAGAR,

I think there is two possibilities of this issue:

1. Prism User Lockout time: If you entered 3 times wrong password then user-account is locked for minimum 30 minutes.
   Solution: So, you should try after 30 minutes.
    
2. Prism console is stuck and not responding as expected: Sometime prism services stuck and does not respond properly and reflect unexpected error - in your case - incorrect user id and password.
   Solution : Restart Prism web console service

I hope, this will help.!