The Cloud account can be disconnected due to the following issues:

• Network issue
• Prism Element service account password is changed or expired
• Cloud Connector Appliance is down
• Insufficient resources on the CVM or cluster where the CCA is running. 

The client displays the following error when trying to start a session:


On the Admin console, Frame accounts will be greyed out as below:

Solution

Sometimes the account becomes disconnected due to network disruption, you can reconnect the account from the Admin console. Follow the steps below.

1. Click on the 3 dots on the cloud account on the customer level, and select Cloud accounts.



2. Find Which account is disconnected (U) click on the 3 dots and click Reconnect. Your account Status should be changed R. 



If the cloud account disconnects after a couple of minutes check the following components, which one causing the issue.

• Verify that the Prism Element service account is not changed or expired
• Verify there are no network connectivity issues with CCA and the backend
• Make sure CCA is in running state
• Check the CVM has enough resources ( RAM, CPU ) where the CCA is running.