Cannot validate credentials despite providing CE with documented internet access | Nutanix Community
Skip to main content
Solved

Cannot validate credentials despite providing CE with documented internet access

  • February 3, 2025
  • 1 reply
  • 90 views

Forum|alt.badge.img

Hi. I’ve just deployed a new CE instance and configured it to the point where I am accessing the CVM via HTTPS:9440 from a browser. Once I put in the admin username and password, I am of course asked for my NEXT Credentials, the credentials I used a few minutes ago to log in here. Also the credentials I have used for three other CE instances a few weeks ago.

As soon as I submit these, I get “Cannot validate the credentials provided” in red and can go no further. Obviously I’ve checked for typos a number of times and am confident the credentials are correct. The only clue I have is from a firewall log that shows the very second I am submitting the credentials, the CVM is trying to access 23.214.153.160 (an Akamai owned IP I believe) and getting a deny (as it should). My question is what is this endpoint, why is CE trying to access it and why isn’t it documented as a requirement to run CE? It is not next.nutanix.com, my.nutanix.com, nsc01.nutanix.net nor nsc02.nutanix.net, the only URLs I am aware of that a CE instance may need access to.

Thanks in advance for any help.

Best answer by SteveKendrick

OK. One DNS update later and I can see that my.nutanix.com currently resolves to 23.214.153.160. That explains that then! All I need to do now it stop my firewall from caching that DNS entry.

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

1 reply

Forum|alt.badge.img
  • Author
  • Adventurer
  • 3 replies
  • Answer
  • February 5, 2025

OK. One DNS update later and I can see that my.nutanix.com currently resolves to 23.214.153.160. That explains that then! All I need to do now it stop my firewall from caching that DNS entry.