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How It works

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Albert Mendoza

started this topic

New KB Articles Published on Week Ending March 9, 2024

Below are new knowledge base articles published on the week of March 3-9, 2024.KB 16144 - Nutanix Files - "Server has no Shares" error in PC...

Albert Mendoza

started this topic

Help us help you! Assign Support Contact to your Nutanix assets.

We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer con...

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Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending September 23, 2023

Below are new knowledge base articles published on the week of September 17-23, 2023.KB 14962 - Alert - A130390 - DecoupledVM KB 15469 - A post-procedure of reconfiguring the IP address of C-MSP enabled Prism Central VMs KB 15476 - NDB - DB provisioning on ESXi fails on the cluster with 500 VMs or more KB 15480 - Prism Element login failing with "Cookie based authentication failed and no other authentication information present in the request" KB 15487 - Storage summary widget may show "Data is not available because this cluster's version is older than current version of Prism Central." KB 15488 - Karbon-UI fails to load properly due to DNS issuesNote: You may need to log in to the Support Portal to view some of these articles.

1 year ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending December 16, 2023

Below are new knowledge base articles published on the week of December 10-16, 2023.KB 15639 - NDB | Supported methods of cloning an NDB protected DB-Server VM within and outside of NDB KB 15734 - Determine why a Prism Central VM(s) rebooted or was powered off on an AHV cluster. KB 15875 - Hardware Maintenance and Software Licensing details KB 15878 - Manually Changing Prism Central Cluster Name using nCLI KB 15927 - [NX-HW] Supermicro X722 10G LOM lost MAC address with all zeros 00:00:00:00:00:00Note: You may need to log in to the Support Portal to view some of these articles.

9 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending September 30, 2023

Below are new knowledge base articles published on the week of September 24-30, 2023.KB 15143 - Prism nCLI command with the --password option may fail by MalformedJsonException KB 15254 - HYCU using one target when advertised multiple KB 15384 - Nutanix Kubernetes Engine - NKE cluster names in cluster list is not clickable KB 15386 - Prism Central Pre-Upgrade Check: check_cmsp_enabled_pc_upgrade_compatibility KB 15412 - Flow Network Security (FNS) 4.0.0 - Migrating FNS to FNS Next-Gen KB 15479 - VDI Host Identification KB 15505 - NDB upgrade fails on the DB server due to unavailability of space on NDB-related file systems KB 15515 - Prism Central: Unable to see certain applications when RBAC role assignment is configured via user group KB 15516 - HPE DX Gen11 - One or more drives may be missing post Host reboot KB 15517 - HPE Gen11 platform - LED operation malfunctions after multiple reboots KB 15527 - File Analytics with CAC Authentication KB 15546 - LCM failed staging to env - 'Faile

1 year ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending December 23, 2023

Below are new knowledge base articles published on the week of December 17-23, 2023.KB 15681 - Alert - Collector did not receive metrics from MS SQLServer KB 15920 - LCM - Direct upload compatibility does not show available upgrade. KB 15929 - Alert - Collector did not receive metrics from vCenter KB 15963 - Quota is not getting released when delete request is made by admin users KB 15964 - Project quotas not reflecting the correct quota usage on PC dashboard KB 15969 - AHV upgrade might fail with LCM not being able to stop the libvirtd KB 15972 - Trusted Platform Module (TPM) - ESXi 7.0 U2 and higher PSODs with system configuration issues KB 15974 - Nutanix Objects - Unable to set additional capacity in UI after previous operation failure KB 15978 - Cisco M7SN imaging failure due to VMD mismatch issues in VMD enabled serversNote: You may need to log in to the Support Portal to view some of these articles.

9 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending December 30, 2023

Below are new knowledge base articles published on the week of December 24-30, 2023.KB 15777 - Metrics are not being collected for external ESXi vCenter cluster KB 15802 - LCM Auto Inventory may not be triggered if Auto Inventory Schedule is between 12 and 12:30 am KB 15917 - NDB - Create Custom PostgreSQL Database Parameter Profile KB 15999 - The list of destinations that should be excluded from HTTPS Inspection KB 16004 - Unable to modify remote site configuration settings due to non-existent container(s) in the vStore mappingNote: You may need to log in to the Support Portal to view some of these articles.

9 months ago

Albert MendozaNutanix Employee

posted in How It works

Top KB Articles for December 2023

Below are the top knowledge base articles for the month of December 2023.KB 6082 - The inode_usage_check fails due to large amount of email files in /var/spool/postfix/maildrop directory KB 1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 1532 - NCC Health Check: inode_usage_check KB 1113 - HDD, SSD, and HBA troubleshooting KB 2090 - AHV host networking KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 3827 - Alert - A130087 - Node Degraded KB 8453 - Alert - A1044 - PathOffline KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 6945 - How Upgrades Work at Nutanix KB 2473 - NCC Health Check: cvm_memory_usage_check KB 3786 - Alert - A1081 - CuratorScanFailure KB 8094 - NCC Health Check: disk_status_check KB 8514 - NCC Health Check: fs_inconsistency_check KB 6771 - Register for my.nutanix.com a

9 months ago

ChinchillaVoyager

posted in How It works

Enhance east-west firewall for high availability

Hello,Nutanix AHV service chain with Fortinet FW test as belowVM1 and FWVM1 in AHV node1, VM2 and FWVM2 in AHV node2, enable service chain redirect traffic successful.BTW, when shutdown FWVM1 simulates FW failure, VM in node1 service disturbed until disable Service Chain redirects traffic to FW. Any solution and setting could provide high availability, except disable Service Chain?

9 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending October 7, 2023

Below are new knowledge base articles published on the week of October 1-7, 2023.KB 14758 - LCM upgrade failure of Intel DCF firmware bundle from 7.0 to 9.0 KB 15174 - NCC Health Check: objects_upgrade_prechecks KB 15204 - NCC Health Check: dense_node_minimum_cvm_configuration_checks KB 15511 - Stargate restarts with fatal: Check failed: info_eg_state on clusters with AES and EC enabled KB 15547 - DR - Cerebro Service may enter a crash loop after upgrading AOS version to 6.7 KB 15557 - How to disable a discovery for a cluster (turn off auto-case creation) KB 15582 - Disable SMBv1 in Standalone Foundation VMNote: You may need to log in to the Support Portal to view some of these articles.

1 year ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending October 14, 2023

Below are new knowledge base articles published on the week of October 8-14, 2023.KB 13957 - Alert - A400119 - RemoteClusterNCMLicenseExpiry KB 14557 - NGT installed on Linux Guest VMs generates the error "Failed to get connected iSCSI target configuration" in the log file /usr/local/nutanix/ngt/logs.guest_agent_monitor.ERROR KB 14989 - MSP platform client certificates are invalidated after unregistration and re-registration of vCenter KB 15172 - NX-G9: Nutanix BMC and BIOS Manual Upgrade Guide KB 15550 - How to update OpenShift secrets when the setup account's password has changed KB 15564 - Prism central GUI content for VPCs does not load as expected KB 15586 - Hardware - Cisco UCS GPU temperature alert not triggered in NCC Health Checks KB 15587 - Host Boot disk break-fix results in a 1 GB memory reduction in CVM memory KB 15589 - NC2 AWS was not able to validate the provided access credentials KB 15591 - NDB | Alert - Cluster health check failure KB 15595 - Prims Central - E-mail r

11 months ago

Steve123Pathfinder

asked in How It works

Enabling NGT via v4 API.

I am trying to create a script to enable NGT on machines that have NGT installed. The v4.0.a1 API does not seem to allow this. Once NGT has been manually enabled via the GUI, a PUT to /api/vmm/v4.0.a1/ahv/config/vms/{extId]/guest-tools API can be used to amend enablement and capabilities, but if it has not been enabled manually it does not appear to allow any configuration.Task returns error code 10000, Failed to perform the operation due to an internal error.If you do a GET of a machine prior to manual enablement via /api/vmm/v4.0.a1/ahv/config/vms/{extId} the guest tools part of the JSON that is returned is missing.Is this missing functionality or there is something I am doing incorrectly.

11 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending October 21, 2023

Below are new knowledge base articles published on the week of October 15-21, 2023.KB 14135 - NCC Health Check: duplicate_dsip_check KB 15437 - Nutanix Files - Intermittent Access TLD issues post upgrade to files 4.3.x and 4.4 KB 15541 - Juniper Switch Reboot triggers random CVM/UVM network loss on AHV KB 15555 - Staging Snapshot replication operation fails with "'NoneType' object is not subscriptable" error KB 15620 - Setting a default route in X-Ray KB 15621 - Nutanix Portal Community edition KB 15634 - Move Migration stuck on Cutover phase in creating snapshot and eventually fails KB 15642 - Nutanix Database Service - Error attaching disk during SQL Register operation in VMware KB 15643 - New network adapter created after guest VM power cycle on AOS 6.7.x / AHV 20230302.x clusters KB 15650 - LCM firmware update to fail -HPE_NS204i_Gen10P_Gen11_1.2.14.1009_A firmware upload failed. KB 15652 - A Windows VM with static IP address may lose it and revert to DHCP configuration during NGT

11 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending October 28, 2023

Below are new knowledge base articles published on the week of October 22-28, 2023.KB 14527 - Alert - A130388 - LearnedIpLimitWarning - AHV VM vNIC learned IP limit has been reached KB 15184 - NCC Health Check: fns_pe_upgrade_prechecks KB 15400 - Alert - A130394 - EncryptedVMProtected KB 15690 - NDB | Alert - IP Address Conflict KB 15693 - File Analytics - FA 3.3.0 may become inaccessible due to an Out of Memory (OOM) condition.Note: You may need to log in to the Support Portal to view some of these articles.

11 months ago

abdulaleem2702Wayfarer

asked in How It works

Non-admin user timeout setting not saving, reverts to 1 hour

Prism central non admin user timeout set to Never - not getting saved - changes everytme to 1 hour

11 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending November 4, 2023

Below are new knowledge base articles published on the week of October 29-November 4, 2023.KB 15696 - Citrix Virtual Host Connection Wizard unable to detect AHV Hypervisor KB 15699 - Read performance degradation on VGs connected to VMs in Hyper-v 2019 clustersNote: You may need to log in to the Support Portal to view some of these articles.

11 months ago

Albert MendozaNutanix Employee

posted in How It works

Top KB Articles for November 2023

Below are the top knowledge base articles for the month of November 2023.KB 1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 6082 - The inode_usage_check fails due to large amount of email files in /var/spool/postfix/maildrop directory KB 2090 - AHV host networking KB 1532 - NCC Health Check: inode_usage_check KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 1113 - HDD, SSD, and HBA troubleshooting KB 3827 - Alert - A130087 - Node Degraded KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 6945 - How Upgrades Work at Nutanix KB 2473 - NCC Health Check: cvm_memory_usage_check KB 3786 - Alert - A1081 - CuratorScanFailure KB 8514 - NCC Health Check: fs_inconsistency_check KB 8453 - Alert - A1044 - PathOffline KB 6153 - NCC Health Check: default_password_check, pc_default_password_check and fil

10 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending December 2, 2023

Below are new knowledge base articles published on the week of November 26-December 2, 2023.KB 15782 - Flow Network Security (FNS) unable to apply AHV host Security Policy rules due to Microsegmentation service OOM KB 15835 - Self password reset in my.nutanix.com & portal.nutanix.com KB 15837 - LCM upgrade failing with error "izip argument #1 must support iteration"Note: You may need to log in to the Support Portal to view some of these articles.

10 months ago

bjorn.lundqvistWayfarer

asked in How It works

Enable API v4

We would like to enable API v4 due to “cluster does not support the minimum VMM API version 'v4.0.a1'. Upgrade the cluster to a supported version.”

10 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending September 9, 2023

Below are new knowledge base articles published on the week of September 3-9, 2023.KB 14969 - Inconsistent NKE VM names in Prism Central UI. Karbon prefix missing in some kubernetes VMs KB 15085 - iSER enablement task may fail with the "failed to open /dev/vfio/xxx: Operation not permitted" error KB 15185 - AHV upgrade is disabled due to the "Upgrade to AHV <version> is blocked because we could not identify the hardware type" reason KB 15251 - NC2 on Azure - AHV PC Citrix Plugin GA 2023.3 KB 15343 - Alert - A400123 - DepreciationOfLegacyQuota KB 15399 - RBAC - Not able to see and perform VM tasks from duplicated system role on VMs in ESXi clusters. KB 15425 - Nutanix Files - Share is not accessible after disconnecting the connected share KB 15428 - AHV upgrade may fail with the "AHV upgrade path el7_to_el8 is not suppported" error KB 15433 - HPE - Intel NIC Firmware bundled in SPP 2023.03.x will not be upgraded using LCM. KB 15439 - Move 4.8.0 will not list inventory if the sourc

1 year ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending December 9, 2023

Below are new knowledge base articles published on the week of December 3-9, 2023.KB 13595 - Alert - A200613 - MicrosegCvmMemory - Flow Network Security CVM Memory Recommendation KB 15685 - Data Lens - How to unblock users/systems/machines KB 15867 - Nutanix Database Service operations fail for Linux-based Database drivers if /dev/shm is not mounted KB 15872 - Self-Service: Application Create/Delete fails with "Rogue resume received by trl" KB 15883 - PC user assigned the RBAC roles Flow Admin and Flow Viewer may be missing permissions for Category KB 15898 - Dell LCM: Upgrade failures for Hardware Entities (Redfish)(ahv_el8) on dell_amd_gen15: Unable to ping USBNIC IP during update_bmc/reset_bmc KB 15919 - Create LCM custom metadata.json for unqualified ESXi versionNote: You may need to log in to the Support Portal to view some of these articles.

10 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending September 16, 2023

Below are new knowledge base articles published on the week of September 10-16, 2023.KB 13754 - Pre-upgrade check: test_license_enforcement_check KB 15337 - Alert - A200338 A200339 A200340 - PeRegistrationEvents KB 15444 - Nutanix Files - Users cannot delete files and folders with long names, leading to error "The source file name(s) are larger than is supported by the file system" KB 15455 - NC2 on AWS - Cluster Protect - AHV HA disrupts LTSS/PC workflows KB 15457 - NCC inode_usage_check: The A1027 alert message shows the inode usage has exceeded 0% KB 15472 - Objects/NKE UI is unavailable post PCVM scale-outNote: You may need to log in to the Support Portal to view some of these articles.

1 year ago

nishantpanchalOutrider

posted in How It works

How to Download IOS Files from Nutanix AHV Cluster

If you’re working with a Nutanix AHV Cluster and need to download IOS files, here’s a step-by-step guide to make the process seamless.Step 1: Connect to CVM via SSHOpen a secure shell (SSH) session to one of the Controller Virtual Machines (CVM) in your Nutanix cluster. Use the following command:ssh nutanix@<CVM-IP-Address>Step 2: List Available ImagesOnce connected, use the Nutanix Acropolis Command Line Interface (acli) to list available images:#acli image.listStep 3: Copy Image UUIDIdentify the IOS image you want to download and copy its UUID.#acli image.get <Image-UUID>From the results, copy the vdisk_uuid associated with the desired imageStep 4: Download Using WinSCPDownload and install WinSCP, a popular file transfer tool. Connect to one of the CVM IP addresses on port 2222 using the SFTP protocol. Ensure that you use the username ‘admin,’ not the Nutanix CVM username.Navigate to the container and locate the disk image corresponding to the previously copied vdisk_uuid

9 months ago

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New KB Articles Published on Week Ending March 9, 2024

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