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How It works

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Albert Mendoza

started this topic

New KB Articles Published on Week Ending March 9, 2024

Below are new knowledge base articles published on the week of March 3-9, 2024.KB 16144 - Nutanix Files - "Server has no Shares" error in PC...

Albert Mendoza

started this topic

Help us help you! Assign Support Contact to your Nutanix assets.

We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer con...

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Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending May 11, 2024

Below are new knowledge base articles published on the week of May 5-11, 2024.KB 16479 - On-demand cross-cluster live migration fails due to feature set mismatch KB 16509 - LCM Pre-check: task_check_cvm_config KB 16729 - under_transition container flag not set when replica placement policy is changed via REST API KB 16747 - Blueprint launch fails at Image Fetch task KB 16819 - Alert - A1056 - CVM Memory UsageNote: You may need to log in to the Support Portal to view some of these articles.

4 months ago

Kei YunVoyager

posted in How It works

Use KEY for CVM and AHV access. Root restrictions apply

There's a security issueI think we should use a KEY-based approach when approaching CVM and AHV.I registered KEY and set lockdown mode, but from AHV to nutanix accountYou can access it, but the root account does not.Is it only available on the original Nutanix account?

6 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending May 18, 2024

Below are new knowledge base articles published on the week of May 12-18, 2024.KB 13912 - NCC Health Check: service_resource_limits_check KB 15227 - Alert - A200406 - RemoveNodeToMigrateVMs KB 15255 - LCM Alert : NTNX_LCM_UPGRADE_FAILURE_ALERT KB 15388 - Alert - A200407 - ApcIncompatibleVms KB 15431 - Alert - A130393 - SecureProtectionPolicyModification KB 15575 - Pre-check: test_ha_reservation_type_is_valid KB 15679 - In pc.2024.1, Prism Element is blacklisted and cannot be registered to either the same PC or a different PC KB 15860 - Alert - Failed to power on pinned VM's during LCM upgrade. KB 15866 - LCM Pre-check: "test_lcm_compatibility_check" KB 15934 - Pre-upgrade check - test_check_hosting_pe_for_resources KB 16005 - NCC Health Check: cross_pc_dr_compatibility_check KB 16203 - DELL Redfish firmware upgrade blocked KB 16505 - Prism Central: Pre-check test_msp_cluster_upgrade_prechecks fails with "object clusters need to be upgraded from k8s 1.11 to latest version" KB 16506 - LC

3 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending March 9, 2024

Below are new knowledge base articles published on the week of March 3-9, 2024.KB 16144 - Nutanix Files - "Server has no Shares" error in PC UI due to incomplete IDF sync KB 16191 - Windows VM BSOD after installing NVIDIA GPU driver KB 16213 - VM time zone defaults to UTC after Move migration KB 16257 - Application (stateful or stateless) crashing after restoring application snapshot on target cluster due to OCP permission issue KB 16274 - NC2 - Network configuration Page fails to load subnets in AWS environments KB 16278 - Unable to hot-plug CPUs, memory or NICs on a Secure boot enabled VM KB 16279 - LCM - Lenovo LCM update tasks failure after XCC reboot KB 16304 - LCM - HPE SPP upgrade may fail on Hyper-V nodes as Node didn't boot up into phoenix or CVM/Host in 60 mins KB 16305 - Category-based user-defined alert policies on Prism Central do not work for VMs running on ESXi hypervisor KB 16306 - LCM: BMC upgrade on NX-G8 nodes fail with "Failed to enable host interface" error KB 1630

6 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending March 16, 2024

Below are new knowledge base articles published on the week of March 10-16, 2024.KB 14768 - Issue while downloading Cluster Summary File KB 15843 - NDB - Discovery Script to Collect Host and Oracle Database Configuration details KB 15916 - Alert - A130399, A130400 - FailoverTriggeredForDecoupledVM, FailoverTriggeredForDecoupledVG KB 16259 - Nutanix Files - List quota usage for files written by a user in a given share KB 16284 - LCM Inventory completes successfully but fails to show available XCC and UEFI version KB 16292 - OEM Platforms - Convert BIOS boot mode from Legacy to UEFI KB 16315 - Nutanix Central: Domain reports 403 ACCESS DENIED - No Permission to access the resource KB 16321 - How to use NGT Troubleshooter KB 16325 - File Analytics - Upgrade failed but restore successful KB 16333 - Nutanix Central: Domain reports 503 Service Unavailable KB 16339 - Uhura service crashes on Prism Central VM during security / port scans KB 16340 - Console not working for VMs running on ESXi 8

5 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending January 13, 2024

Below are new knowledge base articles published on the week of January 7-13, 2024.KB 15486 - NCC Health Check: invalid_node_population_check KB 15583 - NCC Health Check: mst_accessibility_check KB 15694 - Clusters having VMs deployed from AHV Prism Central VM Template and protected by PD-based DR may become inconsistent. KB 15891 - NCC Health Check: recovery_plan_mst_protected_entities_spanning_across_multiple_clusters_check KB 15926 - Troubleshooting Kubernetes Cluster Onboarding to Prism Central KB 15941 - Performance regression when enabling Credential Guard / hardware Virtualization-based Code Integrity (HVIC) KB 16045 - VM periodically exceeding RPO or skipping replications KB 16060 - LCM: Inventory Failed 'Failed to setup esx firewall' for ESXi 8.0.2 KB 16083 - Acropolis service may end up in a restart loop if a VM with more than one vNUMA node is live-migrated on a cluster running AHV 20220304.478Note: You may need to log in to the Support Portal to view some of these articles.

7 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending January 20, 2024

Below are new knowledge base articles published on the week of January 14-20, 2024.KB 15854 - NDB - Stuck operations after resolving connectivity issues with clusterNote: You may need to log in to the Support Portal to view some of these articles.

7 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending January 27, 2024

Below are new knowledge base articles published on the week of January 21-27, 2024.KB 14422 - Alert - A130387 - EntityCentricStaleProtectionDomain KB 16061 - LCM failed with "Failed to read LcmTaskInfo from task' KB 16064 - Prism Central : Report generation failing with error in getting predefined widgets for PDF after upgrading PC to 2023.3 KB 16112 - NDB – Provisioning Oracle DB Server VM may fail with the message "Validation checks failed on DBServer for registration." KB 16131 - LCM HPE firmware update may fail with “22_34_1002-MCX623106AS-CDA_Ax.pldm.fwpkg upload failed” errorNote: You may need to log in to the Support Portal to view some of these articles.

7 months ago

PriyankaGupthaScout

asked in How It works

NCM SELF-SERVICE PLUG-IN FOR SERVICENOW Issue to connect

Hi all,I have installed and configured in servicenow, but when I launch the blueprint and catalog it does not go to nutanix application.

5 months ago

albertogVoyager

asked in How It works

Nutanix Files List of delete files in the last 1 hour by REST API

Hi, I want to get an audit list of deleted files and user that deleted it in the last hour using REST API. I dont find this api in the doc? can anyone point me to this api documentation?

7 months ago

Albert MendozaNutanix Employee

posted in How It works

Top KB Articles for March 2024

Below are the top knowledge base articles for the month of March 2024.KB 6082 - inode_usage_check fails due to large amount of email files in /var/spool/postfix/maildrop directory KB 1532 - NCC Health Check: inode_usage_check KB 1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 1113 - HDD, SSD, and HBA troubleshooting KB 6945 - How Upgrades Work at Nutanix KB 8453 - Alert - A1044 - PathOffline KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 3827 - Alert - A130087 - Node Degraded KB 2090 - AHV host networking KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 8094 - NCC Health Check: disk_status_check KB 8514 - NCC Health Check: fs_inconsistency_check KB 2473 - NCC Health Check: cvm_memory_usage_check KB 3786 - Alert - A1081 - CuratorScanFailure KB 6771 - Register for my.nutanix.com and Supp

4 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending February 3, 2024

Below are new knowledge base articles published on the week of January 28-February 3, 2024.KB 16043 - NDB | Provisioning PostgreSQL HA Instance may fail with error message "Failed to configure keepalived" KB 16051 - Alert - A300442 - RecoveryPlanFailedToReleaseAssignedIpsFromProtectedVMs KB 16124 - Unable to mount Virtual Media to host via IPMI or CVM KB 16135 - PC - KubeAPI has disappeared from Prometheus target discovery alert after PC upgrade KB 16137 - File Analytics - Upgrade hidden from LCM when only PC Deployed File Servers exist on the hosted AOS cluster KB 16138 - Prism Central login fails with "upstream connect error or disconnect/reset before headers. reset reason: connection failure" KB 16146 - LCM shows greyed out BMC 07.15.00 upgrade option even though BMC is already updated KB 16151 - NDB - Oracle single instance clone fails with script error: Failed to initialize database instance KB 16153 - CVM Communication issues when network segmentation MGMT and backplane network a

7 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending February 10, 2024

Below are new knowledge base articles published on the week of February 4-10, 2024.KB 16055 - Updating eScript Tasks and Variables of Python 2 to Python 3 Using Self-Service DSL KB 16177 - Prism Central not associated with the Object Store KB 16186 - List of vGPUs in Self-Service Blueprint Canvas can take a long time to load or fail intermittently KB 16201 - Juniper EX4300-48MP Switch triggers random Host disconnects KB 16206 - Current Known Issue on HPE DX Firmware update in LCMNote: You may need to log in to the Support Portal to view some of these articles.

7 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending April 20, 2024

Below are new knowledge base articles published on the week of April 14-20, 2024.KB 15818 - Expand cluster pre-check: test_nci_low_endurance_check KB 16490 - Cluster intermittently reports lack of Rack Fault Tolerance KB 16516 - NDB - Troubleshooting Windows AG Cluster Provisioning Failures KB 16541 - Witness VM password reset KB 16544 - kubectl top error: metrics not available yet KB 16545 - How to enable CoreDNS query logging? KB 16547 - Adding Calico Route Reflectors to a DKP cluster KB 16548 - Configuring the Dex LDAP connector with TLS KB 16551 - No data displaying for certain users in Grafana KB 16554 - Default Jobs missing from Prometheus after applying overrides KB 16555 - Deploying Kubernetes cluster with DKP capa controller gets stuck due to credentials issues KB 16556 - Traefik Forward Auth error: No such host KB 16557 - UNAUTHORIZED: project not found error while pushing images to Harbor Registry KB 16558 - Failure to upgrade DKP 2.6: Machine failed to resolve secret refere

4 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending February 17, 2024

Below are new knowledge base articles published on the week of February 11-17, 2024.KB 15584 - Upgrading MSP services failed as part of PC upgrade with the error "Cannot complete login due to an incorrect user name or password" KB 15877 - 3rd Party Backup snapshot fails for Volume Groups protected under Leap (protection policy) KB 15997 - Prism Central Security Dashboard is unavailable on NC2 Clusters KB 16142 - NDB - MSSQL DB failing a snapshot due to "VSS_E_INVALID_XML_DOCUMENT" KB 16145 - Logging in to Prism Central for the first time using default admin credentials fails with a new "Sign in" pop-up window being displayed KB 16211 - Foundation: Imaging failure during firstboot phase with ESXi 8.0.2 KB 16218 - Windows 11 VMs may fail to start on clusters with Intel Sapphire Rapids CPU KB 16220 - New blueprint launch or runbook execution fails in Self-Service (formerly Calm) KB 16222 - Default VLAN mode "kAccess" is not included in config output when vNIC created via aCLI KB 16224 - "

6 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending April 27, 2024

Below are new knowledge base articles published on the week of April 21-27, 2024.KB 15853 - Lenovo HX3331 nodes shown as HX3330 in Prism KB 16453 - NICs remain down after an AHV Host reboot due to Network service not set to auto-start with the Host KB 16680 - Flow Network Security (FNS) security policy page in PC loads with "Failed to Fetch" error for VPC enabled environments KB 16692 - Cluster QuickAccess may not function properly for users assigned Custom roles KB 16713 - Validation fails with "RPC to query node networks failed" due to presence of trunk distributed port groups during cluster conversion KB 16720 - AOS - Cerebro service crashes, DR and backup tasks fail KB 16722 - create_mount_target_snapshot_intentful tasks fail repeatedly due to leaking snapshots by ARCserveUDP KB 16725 - AHV VM memory and CPU hotplug fails with the "internal error: unable to execute QEMU command 'device_add': cpu hotplug with SMI wasn't enabled by firmware" error KB 16742 - Cisco UCS - Imaging via F

4 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending February 24, 2024

Below are new knowledge base articles published on the week of February 18-24, 2024.KB 14759 - Nutanix Database Service - Clone refreshes and log catchups failing due to index out of bounds errors KB 16171 - SQL Server Pre-requisites for provisioning and registration of Database servers and databases KB 16181 - CSV Export Does not have the Desired Fields KB 16197 - Dell XC nodes load cpupower frequency-info instead of intel_pstate KB 16202 - When creating a Recovery Plan in the Primary/Prod PC, in the "Network Settings" options page, Recovery/DR AZ networks show the message "No options available" KB 16238 - PD | vCenter migrate using Protection Domain may fail if vCenter VM is initially unprotected, then subsequently reprotected in a Protection Domain KB 16239 - Prism Central Memory Usage widget shows "No data available"Note: You may need to log in to the Support Portal to view some of these articles.

6 months ago

BrianRobinsonScout

asked in How It works

Removing failed node Error: Cannot mark node for removal. Node xx (xx.xx.xx.xx) is to be added back to metadata store

So I was wondering what Akbor actually did here. In the reply he says he just, “This is now resolved, I used edit-zeus to set state.”Is there a set of instructions or some sort of helpful advice for what he meant by edit-zeus? I tried poking around but it seemed pretty dangerous for a linux noob like myself LoL Thanks for any help you can give, Brian Removing failed node 2 months ago 1 reply 52 views Hi everyone,We had an issue with SATADOM on of the nodes, which has been replaced. Unfortunately, we had to rebuild the CVM as well as they hypervisor and now need to add the rebuilt node back to the cluster. The problem is we can’t remove the existing node as we are getting the following error:Error: Cannot mark node for removal. Node xx (xx.xx.xx.xx) is to be added back to metadata storeDoes anyone know how we can overcome this error?P.S. we don’t have Nutanix support coverage anymore.Many thanks in advance.Akbor

4 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending May 4, 2024

Below are new knowledge base articles published on the week of April 28-May 4, 2024.KB 15570 - Alert - A300442 - RecoveryPlanFailedToReleaseAssignedIpFromProtectedVM KB 16156 - Unable to update Distributed vSwitch due to orphaned VM KB 16409 - 3rd party snapshot fails when network segment is enabled with the error "INTERNAL ERROR" KB 16422 - NDB - Remove Database server VM fails at 0% with "Operation failure detected. Execution ended abruptly without updating status." KB 16521 - NGT - NGT Upgrade or Installation fails with "InternalException" KB 16727 - Redeploying Mine Dashboard fails with "Permissions change to reverse_proxy_script failed" KB 16735 - No response for echo (ping) request to AHV hosts(s) with active-backup bond mode on BCM57416 NIC KB 16757 - Alert - A130148 - ProtectionDomainSnapshotDelayed KB 16759 - Enabling the Administration feature (Single Account Role Based Access Control) KB 16762 - Common Objects/MSP commandsNote: You may need to log in to the Support Portal to

4 months ago

Albert MendozaNutanix Employee

posted in How It works

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How It works

New KB Articles Published on Week Ending March 9, 2024

Top KB Articles for February 2024

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