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How It works

Have questions about how the Nutanix Platform works? Looking to get started - start here!

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Albert Mendoza

started this topic

New KB Articles Published on Week Ending March 9, 2024

Below are new knowledge base articles published on the week of March 3-9, 2024.KB 16144 - Nutanix Files - "Server has no Shares" error in PC...

Albert Mendoza

started this topic

Help us help you! Assign Support Contact to your Nutanix assets.

We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer con...

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Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending May 18, 2024

Below are new knowledge base articles published on the week of May 12-18, 2024.KB 13912 - NCC Health Check: service_resource_limits_check KB 15227 - Alert - A200406 - RemoveNodeToMigrateVMs KB 15255 - LCM Alert : NTNX_LCM_UPGRADE_FAILURE_ALERT KB 15388 - Alert - A200407 - ApcIncompatibleVms KB 15431 - Alert - A130393 - SecureProtectionPolicyModification KB 15575 - Pre-check: test_ha_reservation_type_is_valid KB 15679 - In pc.2024.1, Prism Element is blacklisted and cannot be registered to either the same PC or a different PC KB 15860 - Alert - Failed to power on pinned VM's during LCM upgrade. KB 15866 - LCM Pre-check: "test_lcm_compatibility_check" KB 15934 - Pre-upgrade check - test_check_hosting_pe_for_resources KB 16005 - NCC Health Check: cross_pc_dr_compatibility_check KB 16203 - DELL Redfish firmware upgrade blocked KB 16505 - Prism Central: Pre-check test_msp_cluster_upgrade_prechecks fails with "object clusters need to be upgraded from k8s 1.11 to latest version" KB 16506 - LC

4 months ago

shzl0131Explorer

asked in How It works

How will a RF2 All-Flash cluster with 4 nodes and all of running VMs get impacted when 3 disks get failure on the different nodes at the same time.

How will a RF2 All-Flash cluster with 4 nodes and all of running VMs get impacted when 3 disks get failure on the different nodes at the same time. Are those running VMs on the cluster still running and available to access when this happens?

1 month ago

shzl0131Explorer

asked in How It works

Availability of Cluster and Guest VMs when multiple disks failed on the different nodes of the cluster simultaneously.

How will a Redundancy Factor 2 All-Flash cluster with 4 nodes and all of running VMs get impacted when 3 disks get failure on the different nodes at the same time. Are those running VMs on the cluster still running and available to access when this happens? Will all of VMs be unavailable until failure disks get replaced? Will this impact to those VMs which VM data reside on the failure disks? or something else?

1 month ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending July 27, 2024

Below are new knowledge base articles published on the week of July 21-27, 2024.KB 16874 - Access to Nutanix X-tribe KB 16979 - vCenter server user authentication failed alert on Prism Central KB 16999 - Power button press override on AHV host KB 17114 - LCM direct upload does not show compatible upgrades if framework bundle and compatibility bundle are uploaded together KB 17131 - Nutanix Files - Unable to update existing Nutanix files exception list KB 17138 - NCC check_license_compliance waring when VM flash mode or vDisk_pinning is enabled License volition alert KB 17176 - Alert - A200000 - Cluster Connectivity Status KB 17177 - LCM - HPE : BCM5741x-Network Adapters With NVM Image v226.1.x.x may fail upgrade KB 17179 - LCM - HPE : Upgrade of NVME Drives connected to non-VMD platforms will be skipped to firmware version HPDK5(B) KB 17182 - Alert - Nutanix Cloud Clusters (NC2) - INSTANCENOTFOUND KB 17198 - Foundation App on MAC not working after Foundation Platforms Upgrade KB 17213

1 month ago

GukrAdventurer

asked in How It works

sort_attribute and sort_order for alerts list

i have created script using payload to run for listing alerts for last 24hrs and in pyload i was defined sort_attribute and sort_order as below given def prepare_payload(): return json.dumps({ "kind": "alert", "offset": 0, "length": 10, “sort_attribute”: “creation_time”, “sort_order”: “DESCENDING” }) when am running script like this getting error as BAD requestlet me know what to use here to get recent created alerts.

3 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending May 25, 2024

Below are new knowledge base articles published on the week of May 19-25, 2024.KB 15504 - NCC Health Check: vroc_boot_raid_check KB 15671 - NCC Health Check: ucs_demo_system_check KB 15712 - NCC Health check : nvme_device_availability_check KB 15713 - Alert - A130366 - StoragePoliciesNonCompliant KB 15724 - NCC Health Check: intel_kcs_policy_check KB 15841 - NCC Health Check: toshiba_drives_firmware_version_check KB 15859 - NCC Health Check: hpe_power_mode_check KB 15874 - NCC Health Check: ptagent_status_check KB 15908 - IAM Operation and Entities changes for Service(s)/Feature(s) KB 15939 - 'Categories' v4 API used with 'expand' parameter do not return results KB 16179 - IAM ACP filter with 'Category Key' does not show all keys KB 16704 - Version fetch task failed due to RIM V2 verification failed with LCM Local Web Server KB 16831 - The Era License tile is not appearing in the Nutanix License Manager after uploading a Cluster Summary File KB 16840 - CMSP - Prism Central upgrade task

3 months ago

Albert MendozaNutanix Employee

posted in How It works

Top KB Articles for May 2024

Below are the top knowledge base articles for the month of May 2024.KB 1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 6082 - inode_usage_check fails due to large amount of email files in /var/spool/postfix/maildrop directory KB 1532 - NCC Health Check: inode_usage_check KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 8453 - Alert - A1044 - PathOffline KB 1113 - HDD, SSD, and HBA troubleshooting KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 3827 - Alert - A130087 - Node Degraded KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 6945 - How Upgrades Work at Nutanix KB 2090 - AHV host networking KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 8094 - NCC Health Check: disk_status_check KB 8514 - NCC Health Check: fs_inconsistency_check KB 7837 - How to update Prism Element and Prism Central with renewed licenses KB 2473 - NCC Health Check: cvm_memory_usage_check KB 3786 - Alert

3 months ago

deepakjagadalePathfinder

asked in How It works

Zabbix Installation Fails on AHV with Error

when we are installing zabbix on AHV this error is coming “started cancel waiting for multipath siblings of sda”

1 month ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending June 8, 2024

Below are new knowledge base articles published on the week of June 2-8, 2024.KB 15034 - Troubleshooting IPMI Web GUI Access KB 16535 - NDB Agent Upgrade fails with error "Cannot upgrade as credentials of Era Worker Service are incorrect/expired" KB 16717 - Exporting a VM to OVA fails after 24 hours KB 16865 - Licenses getting reclaimed when tags are used to license multiple clusters via Prism Central KB 16912 - Firmware upgrade using LCM can cause VM stability issues on Dell 2-node clusters KB 16933 - When upgrading Nutanix Move, the Prism Central user is automatically logged out KB 16944 - Prism Central: Scavenger service FATAL on execution against certain log files KB 16945 - Upgrading AHV from version 20160925.x or 20170830.x using LCM 3.0 fails with the "zero length field name in format" error KB 16948 - Foundation Platforms update is not reflected in LCM after updating Foundation KB 16953 - Prism Central UI - "Auto Resolve" and "Policy Type" columns within Custom View for Alert P

3 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending August 10, 2024

Below are new knowledge base articles published on the week of August 4-10, 2024.KB 15723 - NCC Health Check: ovs_congestion_status_check KB 16275 - The guest OS of the Infoblox VM has the incorrect order of NIC ports KB 16498 - Creating a new segmented DR interface fails with "in-use remotes" error KB 17052 - MongoDB Connection Failure Troubleshooting KB 17121 - Nutanix Self-Service: Pre-existing project update task fails with "INTERNAL_ERROR:'uuid'" post restore KB 17127 - Objects cluster pods in error state due to Docker registry not running KB 17192 - manage_ovs command fails for node that is not part of a cluster KB 17205 - Nutanix Move does not maintain the IP address order/scheme after the migration if the Source VM has multiple IP addresses assigned to a NIC KB 17256 - Objects - Migrate a Nutanix Objects object store management to a new Prism Central instance KB 17259 - Nutanix Files | File server console cannot be launched in network-segmented clusters KB 17266 - Missing NTNX

1 month ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending June 15, 2024

Below are new knowledge base articles published on the week of June 9-15, 2024.KB 15336 - Alert - A130396 - Multiple Disks are mapped to single slot KB 16976 - Protection domain Based DR replications stuck if remote site configuration only has Virtual IP configuredNote: You may need to log in to the Support Portal to view some of these articles.

3 months ago

Bigups43Adventurer

asked in How It works

Cluster not fully starting

HP DL380P Gen 82x Xeon E5 2667128GB RAMboot: 128GB SSDhypervisor: 1TB SSDstorage: 1TB HDD=============================Im attempting to create a single node cluster. Everything appears to install fine. I selected the “create single node cluster” option in the installer, and entered my local DNS server. I waited the ‘15 minutes’ after install for the cluster to start itself. I do see ports opening on the server, but not 8000: Starting Nmap 7.94 ( https://nmap.org ) at 2024-08-15 16:04 Atlantic Daylight TimeNmap scan report for 10.110.10.101Host is up (0.0022s latency).Not shown: 960 filtered tcp ports (no-response), 33 closed tcp ports (reset)PORT STATE SERVICE22/tcp open ssh111/tcp open rpcbind2099/tcp open h2250-annex-g2100/tcp open amiganetfs2103/tcp open zephyr-clt9876/tcp open sd9877/tcp open x510MAC Address: 50:6B:8D:F7:85:3A (Nutanix)==============================================If I run a `cluster status` I see this:nutanix@NTNX-cbf1e3ab-A-CVM:10.110.10.101:~$ clust

1 month ago

bmodiScout

asked in How It works

Update Spring Boot for Prism Java Client

Currently, i see that prism java client and other java libraries with version of 4.0.1-beta-1 are dependent on spring-boot (2.5.14). Since it includes many vulnerabilities, is there a version with the latest springboot version or version above 3.0? Thanks

1 month ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending August 17, 2024

Below are new knowledge base articles published on the week of August 11-17, 2024.KB 16493 - Alert - A160152 - file_server_vg_delete_check KB 17087 - Entity Centric : Planned failover of syncrep protected VM hangs at 5% due to connectivity issues with the Anduril Port KB 17117 - Multiple drives are frequently marked offline on HPE DX360 KB 17190 - CVM in Paused State KB 17233 - Cluster Quick Access stays on loading for AD users with special characters in Prism Central KB 17258 - AHV - Microsoft NLB in unicast mode loses network connectivity after the host startup KB 17262 - Prism Central - "noVNC encountered an error" error is displayed when launching ESXi VM console on pc 2023.4 KB 17290 - Flow Network Security (FNS) task "Network security rule import" stuck running at 0% if any address group was renamed between imports KB 17294 - Prepare Database Server VM for NDB Software Profile Creation - RHEL and EnterpriseDB EPAS KB 17324 - Nutanix Files - FSM Upgrade to 5.0.0.2 failsNote: You m

1 month ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending June 22, 2024

Below are new knowledge base articles published on the week of June 16-22, 2024.KB 15276 - Prism Central Pre-Upgrade Check: test_upgrade_disk_for_legacy_three_tier_pc KB 16435 - License Node/Core Invalid KB 16700 - How to Manually Flash Firmware in Phoenix without Network Connectivity KB 16771 - How to grant permission to Perform Guest Reboot Shut Down action to RBAC user KB 16843 - Curator FATAL due to "Check failed: range_end" KB 16871 - File Analytics console is not active on the Files console. KB 16977 - CentOS 7 End-of-Life (EOL) KB 16994 - Security Central 2.x not processing data from Prism Central with non-default "Cluster Name" KB 17014 - Self-Service: Showback cost calculation does not appear. KB 17043 - CVM VLAN is not preserved after host reboot on AOS 6.8 with AHV 20230302.100173 or newerNote: You may need to log in to the Support Portal to view some of these articles.

2 months ago

Albert MendozaNutanix Employee

posted in How It works

New KB Articles Published on Week Ending June 29, 2024

Below are new knowledge base articles published on the week of June 23-29, 2024.KB 16291 - Nutanix Files - File Server Clone operation fails as external interfaces are updated before checking NVM RPC server is UP KB 16745 - NDB: Enable and Disable Archive Log deletion through NDB for Oracle Database KB 16769 - Nutanix Files - net.disable_ipv6 failing KB 16857 - SPP upgrade via LCM can fail with error : "HPE SUM Validation Failed, Below components are not updated." KB 16882 - Protection Domain Cloned VM with vGPU Associated Can Cause Virsh to Become Unresponsive KB 17025 - Nutanix Move - How to edit Windows AMI for AWS target migrations KB 17037 - Veeam for Nutanix Objects performance best practices KB 17047 - How to determine how many VMs with vGPU can be powered on in a cluster KB 17055 - Determine who deleted a VM on AHVNote: You may need to log in to the Support Portal to view some of these articles.

2 months ago

Albert MendozaNutanix Employee

posted in How It works

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How It works

New KB Articles Published on Week Ending March 9, 2024

Top KB Articles for February 2024

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