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Certificate not issued yet

On October 12th, I passed the Nutanix Certified Associate (NCA) 6.10 exam through PSI Exams, but I still haven't received my certificate.

​I sent an email to support@education.nutanix.com and university@nutanix.com. They replied saying that my profile was missing the company information shown in the attached image. I provided all the details via email, and they said they would update my account.

​Since then, they haven't replied. I've been waiting for 2 days. I need this certificate urgently and haven't heard back. Does anyone know where I can enter this information myself in the portal? I looked everywhere but couldn't find it.

​Thanks in advance. 

 

2 replies

jarrodl
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  • jarrodl
  • Vanguard
  • October 21, 2026

Looking at similar posts, all I am finding is that you should contact university@nutanix.com but since you have already done that, waiting for them might be all you can do for now. 

I tried to chase down some additional support options, I was only able to find this in a KB article:
 

All new users who register for an account on my.nutanix.com will automatically have an Education Portal account created.


If you have any issues accessing the Nutanix Education Portal after registration or if you need to change the associated email address send an email to "University@nutanix.com" for assistance.  Note that you must use a company or work email address, not a personal one.
For specific requests, contact the appropriate team:

  • Training questions: NutanixTraining@nutanix.com
  • Class registration: University@nutanix.com
  • Certification issues: Certification@nutanix.com

The Nutanix University team does not have a phone-based queue. The lead time to resolution for a query is 24-48 hours.

Platform Engineer | Nutanix Technology Champion 2026
  • jmotto9
  • Voyager
  • October 21, 2026

They are quite slow to issue the certificates, I had to wait for about a month which included a couple weeks after emailing them to get my profile updated. Unfortunately its not a very good process

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