Skip to main content

When uploading a cluster summary file into the license portal the error "No compatible products found for the uploaded cluster summary file" is observed.

 

This issue arises when the account has the new licensing model (NCI, NCM, NUS products) and Prism Element (PE) CSF(Cluster Summary File) is used instead of Prism Central (PC) CSF. You must follow the below process to license the cluster:

 

1. Download and install Prism Central version PC.2022.4 or higher, and register your Prism Element clusters with this PC if you haven't already.
2. Download the Prism Central CSF from the licensing page and upload it to the support portal instead of the PE CSF.
3. Apply the license and generate the License File (LSF). Then, upload this file back to Prism Central.


The minimum requirements of the Acropolis and Prism Central needed for this operation are::

Applying cloud platform licenses except for Nutanix Unified Storage (NUS) requires that the cluster is running the minimum versions of the following software:

  • AOS 6.0.1.7
  • NCC 4.3.0
  • pc.2021.9

Applying NUS licenses requires the cluster to be licensed through Prism Central and run the minimum version of the following software:

  • AOS 6.1.1
  • NCC 4.5.0
  • pc.2022.4
Terms & Conditions