Reimaging NX-1065-G5 Failed

Hi All,

Thanks for caring.. My Name Rizki, you can call me R.P
so here my problem, i'm strugle when i try to install/reimaging block NX-1065-g5
my component to reimaging this is
AOS 4.7.3.3
Foundation 3.6
Hypervisor AHV-20160601.44
from what i know in compatibility matrix is the component compatible but... i strugle when i reach 12%imaging, it stuck at "preparing blablaba installer"
anybody can advice me? or do you any solution

Thanks
R.P