Question

Foundation Fatal Error

  • 30 August 2021
  • 10 replies
  • 225 views

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Hello Friends

How are you? Currently i am trying to foundation A Nutanix 3 node environment but after the foundation process begins it will halt at “waiting for the installer to boot” stage with “fatal” error warning i don’t know what is causing the error can anyone tell me something.

I have attached screenshots of errors and process.

 


10 replies

Userlevel 2
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Hi..  Can you please ensure you can access each node via the IPMI interface.  It looks like there might be an issue accessing the 192.168.0.150 node via IPMI (192.168.0.130).  I would start by ensuring all the physical connectivity is correct and you have link lights on all the ethernet ports and then trying pinging  them all from the foundation VM.  

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Hello @bereketsolomon Make sure foundation VM can reach the IPMI interface. As Michael mentioned, please check physical connectivity. Turn off the firewall on foundation VM and make sure you use 10G ports on the node. In a couple of cases with similar error, the issue was with VLAN trunking and ports.  Port 80,443 and 623 should be open between IPMI and foundation VM. 

Badge +1

Hi..  Can you please ensure you can access each node via the IPMI interface.  It looks like there might be an issue accessing the 192.168.0.150 node via IPMI (192.168.0.130).  I would start by ensuring all the physical connectivity is correct and you have link lights on all the ethernet ports and then trying pinging  them all from the foundation VM.  

yes i can access the IPMI interfaces.

Badge +1

Hello @bereketsolomon Make sure foundation VM can reach the IPMI interface. As Michael mentioned, please check physical connectivity. Turn off the firewall on foundation VM and make sure you use 10G ports on the node. In a couple of cases with similar error, the issue was with VLAN trunking and ports.  Port 80,443 and 623 should be open between IPMI and foundation VM. 

yes the ports are open and still the same am guessing may be the phoenix ISO has crashed?

It’s trying to reach out on 10Gig uplink network not reachable. Please check switch ports are enabled and VLAN trunk configured.

I am having the exact same error. And we are using our own switch.

Do we know what was the problem?

Thanks!

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I am having the exact same error. And we are using our own switch.

Do we know what was the problem?

Thanks!

yes in my case the phoenix was crashed so try to install the phoenix manually then create the cluster from Putty by logging in on the CVM 

While pushing the ISO image through CVM IP address are not reachable the whole installation will be failed. Please check switch port configuration, IPMI interface and uplink connectivity from host to switch port. 

Userlevel 1
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First things first, disable the firewall on the machine where foundation is running.

Userlevel 1
Badge +2

OKe a bit more side information. 

It looks like the foundation machine can talk to your IPMI as you can see on this screenshot: 

But your foundation machines never received the talk back from phoenix that it is booted. What I normally do during this stage is open an extra console session to the node to see the actual status. Probably it is booted into phoenix but can't talk to foundation. And this has to do with your firewall on the foundation machine. 

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