Hello. I'm reaching out with some questions regarding technical support.
I would like to inquire about the support levels L1, L2, and L3, and what level of support is required. Additionally, could you please provide information on the requirements or qualifications needed to provide support at these levels?
Best answer by sl.farhanparkar
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+5
Hello,
All the support entitlements are part of the subscription licensing for every product offering. Nutanix offers you unique support where a single SRE is assigned for any technical issues, no L1,L2,L3. The SRE is responsible to support you for technical issues or questions, if for any reason SRE cannot resolve its escalated to Escalation Engineer who will be responsible to resolve with help of engineering team.
https://www.nutanix.com/content/dam/nutanix/resources/support/nutanix-support-guide.pdf
Above link gives you a details about different offerings related to support.
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