A previous post by Jon from Nutanix stated that “Licenses are not tied to support agreements. Am I correct in assuming that support purchased/renewed for NX hardware covers both hardware and software support? Also is it safe to assume that the support level is not impacted by the license level on the node. For example, a node using AOS Pro license will NOT receive a higher level of support than a node using AOS Starter license if they both have production support. My understanding is that the only thing that impacts the support level is the type of support purchased, that is "Production Support vs "Mission Critical Support".
Best answer by AnishWalia20
The only thing that impacts the support level is the type of support purchased, i.e "Production Support vs "Mission Critical Support". Here is a guide which would be useful on Licensing: https://portal.nutanix.com/page/documents/details?targetId=Licensing-Guide:Licensing-Guide
Let me know if I can help in any other way.