Hardware Support/Support Contract and the License validity are 2 different entities.

• Hardware Support/Support Contract covers the support from the Nutanix end with regards to the portal issues and hardware. This is term based. If this is expired users would not be able to login to the Nutanix Support portal or get any technical support on the Hardware/Software upgrade. This is not same as the License Expiry Date.

• License validity refers to the Prism/Cluster license which is managed in the Prism Web Console. This helps in accessing prism features but not the Support portal.

• License and Support Contract are renewed individually, and they are not interlinked.

For the renewal, user must reach out to the Nutanix Account Manager(AM), or drop an email to renewals@nutanix.com team by looping in the AM.