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Active Directory auth fails

  • December 9, 2025
  • 5 replies
  • 32 views

Hi guys, i have configured Active Directory As Authentication Method Using LDAPS,
When i am testing User accounts from PE , results are success but i cannot log in to PE using AD credentials, “ Server Not Reachable “ , Please Advise if anyone knows whats wrong or how can i fix it, 
Thanks <33

Best answer by jarrodl

Oh, im in guys, jarrodI thanks for comment, 

i had selected group in role mapping but in value OU, so this was reason, now it works
 

I’m glad you are up and running. If you run into any other issues, feel free to reach out. I’m always happy to help where I can.

5 replies

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  • Trailblazer
  • December 9, 2025

Hi guys, i have configured Active Directory As Authentication Method Using LDAPS,
When i am testing User accounts from PE , results are success but i cannot log in to PE using AD credentials, “ Server Not Reachable “ , Please Advise if anyone knows whats wrong or how can i fix it, 
Thanks <33

Do you have all the required ports opened between PE and PC?
If you have a firewall, I would check that and see if any firewall rules are blocking your LDAP connections.

EDIT: I made an assumption you have a PC. 


  • Author
  • Voyager
  • December 9, 2025

Yes all ports are open, There was no issue during adding AD as Auth method…
issue is after that and thats why i dont really understand, testing user account succeeds but i cant log in :DD


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  • Trailblazer
  • December 9, 2025

Yes all ports are open, There was no issue during adding AD as Auth method…
issue is after that and thats why i dont really understand, testing user account succeeds but i cant log in :DD

Does your LDAP test work?

Also was version are you running?


  • Author
  • Voyager
  • December 9, 2025

Oh, im in guys, jarrodI thanks for comment, 

i had selected group in role mapping but in value OU, so this was reason, now it works
 


Forum|alt.badge.img+2
  • Trailblazer
  • Answer
  • December 9, 2025

Oh, im in guys, jarrodI thanks for comment, 

i had selected group in role mapping but in value OU, so this was reason, now it works
 

I’m glad you are up and running. If you run into any other issues, feel free to reach out. I’m always happy to help where I can.