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Active Directory auth fails

  • Dec 9, 2025 2:23 PM UTC
  • 5 replies
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Hi guys, i have configured Active Directory As Authentication Method Using LDAPS,
When i am testing User accounts from PE , results are success but i cannot log in to PE using AD credentials, “ Server Not Reachable “ , Please Advise if anyone knows whats wrong or how can i fix it, 
Thanks <33

Best answer by jarrodl

Oh, im in guys, jarrodI thanks for comment, 

i had selected group in role mapping but in value OU, so this was reason, now it works
 

I’m glad you are up and running. If you run into any other issues, feel free to reach out. I’m always happy to help where I can.

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5 replies

jarrodl
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  • jarrodl
  • Vanguard
  • Dec 9, 2025 2:25 PM UTC

Hi guys, i have configured Active Directory As Authentication Method Using LDAPS,
When i am testing User accounts from PE , results are success but i cannot log in to PE using AD credentials, “ Server Not Reachable “ , Please Advise if anyone knows whats wrong or how can i fix it, 
Thanks <33

Do you have all the required ports opened between PE and PC?
If you have a firewall, I would check that and see if any firewall rules are blocking your LDAP connections.

EDIT: I made an assumption you have a PC. 

Platform Engineer | Nutanix Technology Champion 2026
    • Lasha
    • Author
    • Voyager
    • Dec 9, 2025 2:27 PM UTC

    Yes all ports are open, There was no issue during adding AD as Auth method…
    issue is after that and thats why i dont really understand, testing user account succeeds but i cant log in :DD

    jarrodl
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    • jarrodl
    • Vanguard
    • Dec 9, 2025 2:30 PM UTC

    Yes all ports are open, There was no issue during adding AD as Auth method…
    issue is after that and thats why i dont really understand, testing user account succeeds but i cant log in :DD

    Does your LDAP test work?

    Also was version are you running?

    Platform Engineer | Nutanix Technology Champion 2026
    • Lasha
    • Author
    • Voyager
    • Dec 9, 2025 2:31 PM UTC

    Oh, im in guys, jarrodI thanks for comment, 

    i had selected group in role mapping but in value OU, so this was reason, now it works
     

      jarrodl
      Forum|alt.badge.img+3
      • jarrodl
      • Vanguard
      • Answer
      • Dec 9, 2025 2:32 PM UTC

      Oh, im in guys, jarrodI thanks for comment, 

      i had selected group in role mapping but in value OU, so this was reason, now it works
       

      I’m glad you are up and running. If you run into any other issues, feel free to reach out. I’m always happy to help where I can.

      Platform Engineer | Nutanix Technology Champion 2026
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