Hello Amr,

Contact your the opportunity owner (Nutanix Account Manager) to link the DR approval ID with the Opportunity. That’s it, if the issue still exist loop partnerhelp@nutanix.com.

Best Regards,

Moustafa Hindawi

Hello Amr Hafez, There are two deal reg IDs associated with the opportunity. The expired deal reg ID was marked as primary on the opportunity and hence the failure.

I just got an email from concerned team that the new deal reg ID is marked as primary, can you give a try now and see if it works?

Regards,

Arun Vijapur

Hi Arun, 

Yes, it works now. thank you so much for your support 

but there is new error here when I click save. could you support please

Hi Arun, 

Yes, it works now. thank you so much for your support 

but there is new error here when I click save. could you support please

 

Hello Amr,

Usually it happens when there's a mandatory item not configured like NICs, or you selected unavailable or EOS item like some broadcom NICs which there PNs changed for HPE, or like some DX old chassis. However, reconfigure the sizing scenario or communicate with your distributor or Nutanix SE.

Hi Amr, is the issue resolved or still seeing “Internal Server Error”?