Hello,
I would appreciate your guidance on the best way to communicate with Nutanix Support and access the Nutanix Support Portal.
Currently, my account is not associated with our organization's Nutanix customer account. However, I have the following information available and can provide it to verify our entitlement:
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PO #: [PO Number]
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Part Number: [Part Number]
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Software Registration ID: [Registration ID]
I can also confirm that the registration/subscription information has been received through my account.
I’ve tried to activate it but tells me :
The email “my email" is not authorized for the account associated with the serial number “Serial_Number”
Could you please advise me on the correct procedure to associate my user account with our organization's Nutanix account and enable the appropriate access to the Support Portal?
Please let me know if you require any additional information or documentation from my side.
Thank you for your support.
