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Unable to explore VMs in Prism Element


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Hello - We just recently performed and AOS upgrade from 4.6.1 to 5.0.3. This checked out by all accounts but now I have an issue where VMs are not displaying in Prism. There is an error stating "Exception while retrieving entities." Has anyone seen that before? NCC health_checks look pretty innocuous.
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4 replies

sandeepmp
Nutanix Employee
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  • Nutanix Employee
  • 64 replies
  • July 26, 2017
andy_kalman

Please try below .

* Login to any CVM and run below

1) allssh genesis stop insights_server 2) cluster start

After completing the above, re-login to prism and check the status. If still issue persists, share the results for below command.

allssh df -h

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  • Author
  • Voyager
  • 2 replies
  • July 26, 2017
sandeepmp

No luck unfortuantely. FWIW Prism Central can see the VMs but no luck in Element. Below are the results of df. Space seems good to me......

nutanix@NTNX-8G61FB2-1-CVM:10.246.146.62:~$ allssh df -hExecuting df -h on the cluster================== 10.246.146.62 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 18G 22G 46% /home/dev/sdc1 1.8T 142G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460D4FD/dev/sdf1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460CLXD/dev/sde1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460C7JS/dev/sdd1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460CZGL/dev/sdb4 1.4T 836G 486G 64% /home/nutanix/data/stargate-storage/disks/BTHC601203KP1P6PGN/dev/sda4 1.4T 851G 471G 65% /home/nutanix/data/stargate-storage/disks/BTHC601204241P6PGNConnection to 10.246.146.62 closed.================== 10.246.146.63 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 44% /home/dev/sdc1 1.8T 90G 1.7T 5% /home/nutanix/data/stargate-storage/disks/S460C14C/dev/sde1 1.8T 89G 1.7T 5% /home/nutanix/data/stargate-storage/disks/S460CKZ9/dev/sdd1 1.8T 88G 1.7T 5% /home/nutanix/data/stargate-storage/disks/S460CM2Z/dev/sdf1 1.8T 90G 1.7T 5% /home/nutanix/data/stargate-storage/disks/S460CLSQ/dev/sdb4 1.4T 828G 494G 63% /home/nutanix/data/stargate-storage/disks/BTHC604104G51P6PGN/dev/sda4 1.4T 853G 468G 65% /home/nutanix/data/stargate-storage/disks/BTHC604103GP1P6PGNConnection to 10.246.146.63 closed.================== 10.246.146.64 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sdf1 1.8T 201G 1.6T 12% /home/nutanix/data/stargate-storage/disks/S460CKZE/dev/sdc1 1.8T 201G 1.6T 12% /home/nutanix/data/stargate-storage/disks/S460C162/dev/sde1 1.8T 201G 1.6T 12% /home/nutanix/data/stargate-storage/disks/S460DBNE/dev/sdd1 1.8T 202G 1.6T 12% /home/nutanix/data/stargate-storage/disks/S460CM10/dev/sdb4 1.4T 833G 488G 64% /home/nutanix/data/stargate-storage/disks/BTHC604104DC1P6PGN/dev/sda4 1.4T 861G 461G 66% /home/nutanix/data/stargate-storage/disks/BTHC604103LY1P6PGNConnection to 10.246.146.64 closed.================== 10.246.146.65 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sdc1 1.8T 229G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460CL00/dev/sdd1 1.8T 228G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460BHY7/dev/sdf1 1.8T 227G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460BHXJ/dev/sde1 1.8T 228G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460CM4R/dev/sda4 1.4T 974G 348G 74% /home/nutanix/data/stargate-storage/disks/BTHC604104G41P6PGN/dev/sdb4 1.4T 884G 438G 67% /home/nutanix/data/stargate-storage/disks/BTHC604102ZE1P6PGNConnection to 10.246.146.65 closed.================== 10.246.146.66 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sde1 1.8T 155G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460CMP8/dev/sdd1 1.8T 156G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460BHXG/dev/sdc1 1.8T 157G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460BJ9J/dev/sdf1 1.8T 155G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460C759/dev/sda4 1.4T 858G 464G 65% /home/nutanix/data/stargate-storage/disks/BTHC601203KV1P6PGN/dev/sdb4 1.4T 832G 490G 63% /home/nutanix/data/stargate-storage/disks/BTHC604104HH1P6PGNConnection to 10.246.146.66 closed.================== 10.246.146.67 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sde1 1.8T 161G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460CMBB/dev/sdd1 1.8T 161G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460CM2N/dev/sdf1 1.8T 161G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460CM0W/dev/sdc1 1.8T 160G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460CM16/dev/sdb4 1.4T 965G 357G 74% /home/nutanix/data/stargate-storage/disks/BTHC604103LW1P6PGN/dev/sda4 1.4T 938G 384G 71% /home/nutanix/data/stargate-storage/disks/BTHC604103LQ1P6PGNConnection to 10.246.146.67 closed.================== 10.246.146.68 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sdc1 1.8T 181G 1.6T 10% /home/nutanix/data/stargate-storage/disks/S460C75G/dev/sde1 1.8T 180G 1.6T 10% /home/nutanix/data/stargate-storage/disks/S460BLN2/dev/sdf1 1.8T 181G 1.6T 10% /home/nutanix/data/stargate-storage/disks/S460CM11/dev/sdd1 1.8T 182G 1.6T 11% /home/nutanix/data/stargate-storage/disks/S460CM4Q/dev/sdb4 1.4T 828G 494G 63% /home/nutanix/data/stargate-storage/disks/BTHC6041044N1P6PGN/dev/sda4 1.4T 848G 473G 65% /home/nutanix/data/stargate-storage/disks/BTHC604104J61P6PGNConnection to 10.246.146.68 closed.================== 10.246.146.69 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 44% /home/dev/sdf1 1.8T 138G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BJ5M/dev/sde1 1.8T 138G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460C7A3/dev/sdc1 1.8T 139G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BC81/dev/sdd1 1.8T 139G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BJ69/dev/sda4 1.4T 853G 469G 65% /home/nutanix/data/stargate-storage/disks/BTHC604103PU1P6PGN/dev/sdb4 1.4T 836G 486G 64% /home/nutanix/data/stargate-storage/disks/BTHC604104CF1P6PGNConnection to 10.246.146.69 closed.================== 10.246.146.70 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 18G 22G 44% /home/dev/sdf1 1.8T 176G 1.7T 10% /home/nutanix/data/stargate-storage/disks/S4606JL2/dev/sdc1 1.8T 177G 1.7T 10% /home/nutanix/data/stargate-storage/disks/S460CMQA/dev/sde1 1.8T 176G 1.7T 10% /home/nutanix/data/stargate-storage/disks/S460CL01/dev/sdd1 1.8T 177G 1.7T 10% /home/nutanix/data/stargate-storage/disks/S460AGMP/dev/sda4 1.4T 874G 448G 67% /home/nutanix/data/stargate-storage/disks/BTHC601203KF1P6PGN/dev/sdb4 1.4T 890G 431G 68% /home/nutanix/data/stargate-storage/disks/BTHC601303TN1P6PGNConnection to 10.246.146.70 closed.================== 10.246.146.71 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sdd1 1.8T 261G 1.6T 15% /home/nutanix/data/stargate-storage/disks/S460CL2W/dev/sdf1 1.8T 261G 1.6T 15% /home/nutanix/data/stargate-storage/disks/S460D4BC/dev/sdc1 1.8T 260G 1.6T 15% /home/nutanix/data/stargate-storage/disks/S460CLT6/dev/sde1 1.8T 262G 1.6T 15% /home/nutanix/data/stargate-storage/disks/S460DC91/dev/sdb4 1.4T 938G 384G 71% /home/nutanix/data/stargate-storage/disks/BTHC604102ZZ1P6PGN/dev/sda4 1.4T 927G 395G 71% /home/nutanix/data/stargate-storage/disks/BTHC604102Z01P6PGNConnection to 10.246.146.71 closed.================== 10.246.146.72 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sdf1 1.8T 147G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D4YE/dev/sde1 1.8T 146G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D3HY/dev/sdd1 1.8T 146G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460DBMD/dev/sdc1 1.8T 147G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D3GH/dev/sdb4 1.4T 872G 450G 66% /home/nutanix/data/stargate-storage/disks/BTHC601203K01P6PGN/dev/sda4 1.4T 859G 462G 66% /home/nutanix/data/stargate-storage/disks/BTHC601203KC1P6PGNConnection to 10.246.146.72 closed.================== 10.246.146.73 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 43% /home/dev/sdc1 1.8T 40G 1.8T 3% /home/nutanix/data/stargate-storage/disks/S460D3ST/dev/sde1 1.8T 40G 1.8T 3% /home/nutanix/data/stargate-storage/disks/S460D40W/dev/sdd1 1.8T 40G 1.8T 3% /home/nutanix/data/stargate-storage/disks/S460D056/dev/sdf1 1.8T 41G 1.8T 3% /home/nutanix/data/stargate-storage/disks/S460D432/dev/sda4 1.4T 820G 501G 63% /home/nutanix/data/stargate-storage/disks/BTHC601203L11P6PGN/dev/sdb4 1.4T 797G 525G 61% /home/nutanix/data/stargate-storage/disks/BTHC601203L71P6PGNConnection to 10.246.146.73 closed.================== 10.246.146.74 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 44% /home/dev/sdf1 1.8T 221G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460C185/dev/sdc1 1.8T 221G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460C18A/dev/sdd1 1.8T 219G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460C5QG/dev/sde1 1.8T 220G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460C16L/dev/sda4 1.4T 836G 486G 64% /home/nutanix/data/stargate-storage/disks/BTHC604104H41P6PGN/dev/sdb4 1.4T 857G 465G 65% /home/nutanix/data/stargate-storage/disks/BTHC605406SD1P6PGNConnection to 10.246.146.74 closed.================== 10.246.146.75 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 43% /home/dev/sde1 1.8T 141G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460CZPN/dev/sdf1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460D4EF/dev/sdd1 1.8T 141G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460D53X/dev/sdc1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460D7AY/dev/sdb4 1.4T 841G 481G 64% /home/nutanix/data/stargate-storage/disks/BTHC601203JZ1P6PGN/dev/sda4 1.4T 863G 459G 66% /home/nutanix/data/stargate-storage/disks/BTHC6041047N1P6PGNConnection to 10.246.146.75 closed.================== 10.246.146.76 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 44% /home/dev/sdd1 1.8T 160G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D713/dev/sde1 1.8T 159G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460BJ9Y/dev/sdc1 1.8T 159G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D525/dev/sdf1 1.8T 159G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D3Z0/dev/sdb4 1.4T 885G 436G 67% /home/nutanix/data/stargate-storage/disks/BTHC601203JX1P6PGN/dev/sda4 1.4T 868G 453G 66% /home/nutanix/data/stargate-storage/disks/BTHC6041040K1P6PGNConnection to 10.246.146.76 closed.================== 10.246.146.77 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 44% /home/dev/sdc1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BJAA/dev/sdf1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BHX5/dev/sdd1 1.8T 145G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460DBN4/dev/sde1 1.8T 144G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BJ64/dev/sdb4 1.4T 838G 484G 64% /home/nutanix/data/stargate-storage/disks/BTHC601203KD1P6PGN/dev/sda4 1.4T 855G 467G 65% /home/nutanix/data/stargate-storage/disks/BTHC604104H51P6PGNConnection to 10.246.146.77 closed.nutanix@NTNX-8G61FB2-1-CVM:10.246.146.62:~$-Andy

sandeepmp
Nutanix Employee
Forum|alt.badge.img+19
  • Nutanix Employee
  • 64 replies
  • August 2, 2017
andy_kalman

Please raise a support case and our team will assist you further.

sandeepmp
Nutanix Employee
Forum|alt.badge.img+19
  • Nutanix Employee
  • 64 replies
  • October 24, 2017
andy_kalman

Is this issue resolved?