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Login issue on PRISM: "Incorrect username or password. Please retry

  • 13 March 2022
  • 5 replies
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Feeling like a real noob today…

Error comes back immediately.  I have tried my email address and my NEXT username.

 

I have verified that the CVM can ping the my.nutanix.com.

I wanted to try resettting my password on Next but cannot find the link to do that in my user profile.

 

 

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Best answer by bcaballero 13 March 2022, 11:27

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Ok i am now sure what my next password is.. (I was using it before).

Now the screen says "server is not reachable" instead.

 

the CVM can still ping the nutanix domains.

prism_gateway.log just says the login attempt was unsuccessfull.

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It has now returned to the original "username or password is incorrect"

Very glad I went to copy-paste the confirmed password - I KNOW it is the same each time.

Any hints appreciated.   If i could pay somebody for assistance, I would.

Userlevel 4
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Hi @frakman 

the default user credentials for Prism Element are the following:

  • username: admin (in lowercase)
  • password: nutanix/4u

You can also reset the admin password following this link:

https://portal.nutanix.com/page/documents/details?targetId=Nutanix-Security-Guide-v5_20:wc-user-password-reset-wc-t.html

Regards!

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Thanks so much!

 

I didn't realise i got my login screens mixed up.   I thought I was on the next screen!

 

A massive relief to finally be able to start with this :-)

Userlevel 4
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Time to rock with your brand new cluster 🤟🏻
Regards!