Login issue on PRISM: "Incorrect username or password. Please retry

Feeling like a real noob today…

Error comes back immediately. I have tried my email address and my NEXT username.

I have verified that the CVM can ping the my.nutanix.com.

I wanted to try resettting my password on Next but cannot find the link to do that in my user profile.

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Ok i am now sure what my next password is.. (I was using it before).

Now the screen says "server is not reachable" instead.

the CVM can still ping the nutanix domains.

prism_gateway.log just says the login attempt was unsuccessfull.

It has now returned to the original "username or password is incorrect"

Very glad I went to copy-paste the confirmed password - I KNOW it is the same each time.

Any hints appreciated. If i could pay somebody for assistance, I would.

Hi @frakman

the default user credentials for Prism Element are the following:

You can also reset the admin password following this link:

Regards!

Thanks so much!

I didn't realise i got my login screens mixed up. I thought I was on the next screen!

A massive relief to finally be able to start with this :-)

Time to rock with your brand new cluster 🤟🏻
Regards!

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