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Pulse cannot connect to REST server endpoint

  • May 17, 2018 12:19 PM UTC
  • 10 replies
  • 5658 views
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Hi,

after upgradeing to AOS 5.5.0.7 from 5.1.3 yesterday I am getting alerts saying that
"Pulse cannot connect to REST server endpoint. Connection Status: Unknown, Pulse Enabled: Unknown, Error Message: Unable to determine Pulse connectivity status to REST endpoint."

When configuring Pulse it shows me connection method SMTP.
Am I missing something?
Firewall is open for insights.nutanix.com (no proxy involved):
code:
14:15:48 Packet filter rule #106 TCP 10.46.17.xxx:34966→206.169.130.226:443 [syn] len=52 ttl=62 tos=0x00 srcmac=my:hp:ro:ut:er:00 dstmac=00:1a:8c:f0:36:e4
14:15:49 Packet filter rule #106 TCP 10.46.17.yyy:51438→206.169.130.226:443 [syn] len=52 ttl=62 tos=0x00 srcmac=my:hp:ro:ut:er:00 dstmac=00:1a:8c:f0:36:e4


best regards

Steffen

Best answer by Prad_Math

Hey @stevecharon, unfortunately, this is a false positive that was noticed post the AOS upgrade. This bug is resolved with NCC 3.5.2 and the above alert should then disappear post the upgrade. NCC 3.5.2 is not released yet on the portal and should be available soon.

Hope that helps!

Pradeep Mathew
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    10 replies

    Nutanix Employee
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    • Prad_MathNutanix Employee
    • Nutanix Employee
    • Answer
    • May 17, 2018 1:06 PM UTC
    Hey @stevecharon, unfortunately, this is a false positive that was noticed post the AOS upgrade. This bug is resolved with NCC 3.5.2 and the above alert should then disappear post the upgrade. NCC 3.5.2 is not released yet on the portal and should be available soon.

    Hope that helps!

    Pradeep Mathew
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      • DenaliDan
      • Adventurer
      • May 18, 2018 1:00 PM UTC
      I had this same issue. Glad to see it will be resolved when NCC 3.5.2 is available. Thanks
        • H2O Henke
        • Voyager
        • May 23, 2018 12:01 PM UTC
        bump
        Nutanix Employee
        Forum|alt.badge.img+4
        • Prad_MathNutanix Employee
        • Nutanix Employee
        • May 23, 2018 4:35 PM UTC
        NCC 3.5.2 is now available on the portal.
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          • huynguyen
          • Voyager
          • May 29, 2018 5:32 PM UTC
          Just confirmed, now I can connected to Pulse after upgraded to 3.5.2
          jaffer
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          • jaffer
          • Voyager
          • Jun 11, 2018 8:16 AM UTC
          We have an upgraded NCC version of 3.5.2 but we got this alert yesterday.
          Forum|alt.badge.img+3
          • stevecharon
          • Author
          • Adventurer
          • Jun 11, 2018 9:13 AM UTC
          We have 3.5.2 installed and the error disappeared. Perhaps the error is not false positive?
            sandeepmp
            Nutanix Employee
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            • sandeepmpNutanix Employee
            • Nutanix Employee
            • Jun 12, 2018 9:56 AM UTC
            @stevecharon @jaffer

            Can you follow the below KB and share results?

            https://portal.nutanix.com/kb/5490
            Forum|alt.badge.img+3
            • stevecharon
            • Author
            • Adventurer
            • Jun 12, 2018 10:09 AM UTC
            Confirmed:
            ~$ allssh "curl -k https://insights.nutanix.com"
            ================== 10.x.y.201 =================
            I-AM-ALIVE
            ================== 10.x.y.202 =================
            I-AM-ALIVE
            ================== 10.x.y.203 =================
            I-AM-ALIVE
            ================== 10.x.y.204 =================
            I-AM-ALIVE
            ================== 10.x.y.205 =================
            I-AM-ALIVE
            ================== 10.x.y.206 =================
            I-AM-ALIVE
            ================== 10.x.y.207 =================
            I-AM-ALIVE
            sandeepmp
            Nutanix Employee
            Forum|alt.badge.img+19
            • sandeepmpNutanix Employee
            • Nutanix Employee
            • Jun 12, 2018 10:13 AM UTC
            @stevecharon

            All look good.
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