Prism unavailable

  • 20 November 2015
  • 3 replies
  • 3943 views

Badge +4
Hi all,

This morning I tried to log in to Prism only to find it was unavailable. I tracked down which node had the IP of prism (logged into all nodes - there must be an easier way!) but I didn't know what to do to restart it.

Anyway, I decided to go for breakfast and it was back up again when I returned, but was down for at least 10 minutes.

Can I restart it, should it move to another node?

Regards,
Nick

3 replies

Userlevel 7
Badge +30
It's important to note that the "Cluster VIP", which I think you are referring "IP of Prism" is not the only way to access prism.

In fact, prism actually runs on all nodes simultaneously, so if you hit the IP of any controller VM, you should get prism coming up.


That said, you've posted a few times on here, sounds like you're doing a new set up on Dell.

Did Dell come and set it up for you? Or are you trying to set it all up youself?

Either way, it sounds like there's something not going right.

Definitely open a case with Dell and make sure everything's configured right and healthy, they can walk through that with you, and escalate to Nutanix support if need be.

We'll want to make sure you're all stable so you dont have any problems virtualizing your apps.
Badge +4
Hi ,

Dell came and set this up a while back before I started at the company and the guy who was around before has left, so it's a bit of a learning curve for me (one I am enjoying as I am a strong believer in the SDDC).

We have a case open with Dell and we are getting some good help, thanks. As you can imagine, when your knowledge is lacking sometimes the community can answer quicker than official channels.

Thanks for your help.

Regards,
Nick
Userlevel 7
Badge +30
- Any update on your Dell case?

Reply