I am currently trying to expand our existing Nutanix cluster but need to downgrade the version of ESXi as the one installed from factory (Dell) is too new. Unfortunately I'm unable to use the latest Dell customized ISO (5.5 U3) because it's not in the Nutanix iso whitelist.
Following documentation I'm supposed to download the latest version of the file from the Nutanix portal but I'm unable to find it. It would be nice if someone of you would be able to assist me with this.
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Please open a support ticket with Dell, and Dell+Nutanix can work together with you to get this resolved.
That will also help us formally track the issues you're having.
As a separate item, I also reached out to the local team to have them ping you, so you'll get full support from everyone here.