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Install stuck on Removing the marker file


Tbones
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This has been an effort in patience. I have 4 HPE Gen10 DL360s, all with the exact same hardware config, same firmware, same everything yet every one of them has presented me with a different challenge when installing CE. This particular server will not get past INFO Removing the marker file. 

 

 

My research has not turned up anything yet. 

I’m installing from phoenix.x86_64-fnd_5.6.1_patch-aos_6.8.1_ga.iso 

Thanks

Best answer by Kcmount

Thanks for this, that’s helpful.

Interestingly I built some hosts today over a slow network connection and found I was hung on the same message as you - BUT at the very top of the screen there was a timer incrementing as it was performing imaging activities in the background.

Don’t suppose you see the same?

What’s your installation media?

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Kcmount
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  • December 14, 2024

Hello,

That's an interesting one.

It sounds like the CVM isn't completing setup after imaging so the marker isn't being removed. This could be for all sorts of reasons, even something simple like IP/network.

From the screen you're on can you ctrl z to get to a shell prompt or alt F1 to another tty? I'm trying to think how we can get into the CVM to see what it's thinking.

Whilst the hardware may all be the same of course so is the ISO you've used to install so there's something (not necessarily the hardware) different we will hopefully see in the logs.

May be worth checking and clearing the disks too, if the CVM is having difficulty with one that could explain it hanging. During set up what disks are assigned to what? Does it change if you swap Cvm and Data disks for example?


JeroenTielen
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  • 1253 replies
  • December 14, 2024

Do you have a overview how the disklayout is of your servers? And do you have a screenshot of the installer screen? (The one where you select the disks and fill in ip)


Tbones
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  • December 16, 2024

@Kcmount ​@JeroenTielen thanks for the replies.

From the screen you're on can you ctrl z to get to a shell prompt or alt F1 to another tty? I'm trying to think how we can get into the CVM to see what it's thinking. 

Not sure but I can try. If successful, what log path do I look for?

 

May be worth checking and clearing the disks too

I did do this, since these 4 servers were all repurposed Windows and Linux boxes running various applications, I used the SSA to wipe all logical disks then booted to GParted to wipe any and all partitions from each server so I’d have a blank slate, so to speak, to work with and haven’t had issues until now.

disk layout

 

I’ll try to swap the hypervisor and CVM disks and see what happens


Kcmount
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  • 355 replies
  • Answer
  • December 16, 2024

Thanks for this, that’s helpful.

Interestingly I built some hosts today over a slow network connection and found I was hung on the same message as you - BUT at the very top of the screen there was a timer incrementing as it was performing imaging activities in the background.

Don’t suppose you see the same?

What’s your installation media?


Kcmount
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  • 355 replies
  • December 16, 2024

Please see below, an example I have:

 

 


Kcmount
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  • December 16, 2024

 


Tbones
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  • 6 replies
  • December 16, 2024

Interesting. I did not notice that imaging timestamp, but my last attempt I had left it for hours and came back and was still on that Removing marker file line. Maybe it was just really really slow for some reason. I’m trying again now, I’ll keep an eye on it.

FYI I’ve mounted the local ISO file via an HTML 5 ILO console.


Kcmount
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  • 355 replies
  • December 16, 2024

Defo, that’s where I am - I’m mounting over HTML5 or Java and finding my throughput is horrid, there’s times I’ve wondered whether it’s hung too - so I make coffee, forget about it and come back later.

 

Worth taking a look both at the imaging time and seeing if you have any bandwidth draw over.

 


Tbones
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  • December 16, 2024

Well, I guess the lesson here is ‘just wait longer’ for whatever reason this server took a lot longer than the others. Thanks for pointing out the imaging timer and using that as a gauge for progress. 

 

 


Kcmount
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  • 355 replies
  • December 17, 2024

Ah fantastic news.

The ilo and equivalents are often sources of slow throughput. 

Glad it's sorted :)


  • Voyager
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  • December 24, 2024

@Tbones I have been building a lab using Gen10 HP DL360s as well and found that there is a security setting in the iLO that drastically slows down all ISO + console interactions. 

iLO Login » Security » Access Settings » Network » Enhanced Download Performance.  

Make sure that is set to ENABLE;  it changed my install/reinstall times from 3-4 hours to ~30-45min using CDROM ISO mounted.

Hope this helps!

 


Tbones
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  • January 6, 2025

@JJT I have never known of that setting, I’ll be curious to give it a try next time. Thanks for the tip!


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