How can I change the product location in the support portal?

  • 13 February 2015
  • 4 replies
  • 4418 views

Badge +8
When I go to edit the Break/Fix options for my products, I can't change their location - I can only change the support personnel. We're just getting up and running with our Nutanix hardware and we're moving one of our Blocks to a DR data center in a few days; our primary data center is where the Block has been assigned to.

4 replies

Userlevel 3
Badge +14
@PatrickB, I would suggest it is best to open a support case so that one of our agents can make the required changes on the portal for you.
Badge +8
Will do...just wanted to make sure I wasn't missing something obvious.

Thanks!
Badge +8
Support assisted me when I opened the origianl case, but I just wanted to report back that the portal has now been updated; a user can now edit the location details of their products.

Thanks Nutanix team!
Userlevel 3
Badge +14
Awesome.

Thanks for getting back Patrick !!

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