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genesis service fail

  • 14 November 2016
  • 3 replies
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Userlevel 1
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I've this error on the Prism Console: genesis is down on controller VM 10.1.82.21 I've run the command ncc health_checks system_checks cluster_status_check --cvm_list=10.1.82.21 and this is the error log:2016-11-10 00:16:00 INFO salt_helper.py:52 Verifying CVM salt states 2016-11-10 00:16:00 ERROR command.py:156 Failed to execute sudo /bin/ls /home/saltstates: [Errno 12] Cannot allocate memory 2016-11-10 00:16:00 CRITICAL decorators.py:46 Traceback (most recent call last): File "/home/hudsonb/workspace/workspace/User_builds/builds/build-danube-4.7.1-stable-release/python-tree/bdist.linux-x86_64/egg/util/misc/decorators.py", line 40, in wrapper File "/home/hudsonb/workspace/workspace/User_builds/builds/build-danube-4.7.1-stable-release/python-tree/bdist.linux-x86_64/egg/cluster/genesis/node_manager.py", line 2474, in sync_configuration_thr File "/home/hudsonb/workspace/workspace/User_builds/builds/build-danube-4.7.1-stable-release/python-tree/bdist.linux-x86_64/egg/cluster/genesis/node_manager.py", line 3779, in __sync_zeus_configuration File "/home/hudsonb/workspace/workspace/User_builds/builds/build-danube-4.7.1-stable-release/python-tree/bdist.linux-x86_64/egg/cluster/salt_helper.py", line 66, in sync_salt_configuration File "/home/hudsonb/workspace/workspace/User_builds/builds/build-danube-4.7.1-stable-release/python-tree/bdist.linux-x86_64/egg/util/base/command.py", line 157, in timed_command OSError: [Errno 12] Cannot allocate memory Can you help me?
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Best answer by tfindelk 14 November 2016, 13:22

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3 replies

Userlevel 1
Badge +6
Hi Flavio,



this lookes like a supported environment or CE? If supported please open a support ticket.



regards,

Thomas
Userlevel 6
Badge +29
Flavio - Can you open a support ticket if you haven't already?



Thanks,

Jon
Userlevel 1
Badge +9
I have already open and close a ticket