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failed to upgrade bios from Prims

  • January 3, 2016
  • 7 replies
  • 1319 views
A
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Dears,

i was trying to upgrade bios firmware from prism but upgrade hang at first process and when i tried to login on the remote console i saw that it's stucked at phoenix phoenix# termianl

i tried to delete hanged process but system is still hang at this terminal and coudn't normal boot

how can i solve this issue
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    7 replies

    J
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    • jrack
    • Vanguard
    • 290 replies
    • January 3, 2016
    Assuming this is for commercial nutanix and not CE? Have you opened a case?
    A
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    • ahmedkhalil
    • Author
    • Adventurer
    • 8 replies
    • January 3, 2016
    it's demo unit that has no upgrade
    J
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    • jrack
    • Vanguard
    • 290 replies
    • January 3, 2016
    So you mean no support? Hmm this will be an interesting one as CE has no firmware management because of its nature. Jon what are your thoughts here? Has to be some way to get some help maybe in the regular forums for commercial?
    Jon
    Nutanix Employee
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    • JonNutanix Employee
    • Nutanix Employee
    • 547 replies
    • January 4, 2016
    - is this for the NX-1350 serial number ending *0026?

    It would really benefit your firm to re-up that support contract, so that you can easily get support in a timely fashion for any sort of issues you might run into.


    In the absense of support, You should be able to re-foundation the system using bare metal IPMI MAC, which will bypass this issue all together.

    That said, I'm curious, what BIOS file were you using on the 1350?
    Jon Kohler | Technical Director, Engineering, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler | Please Kudos if useful!
    Jon
    Nutanix Employee
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    • JonNutanix Employee
    • Nutanix Employee
    • 547 replies
    • January 4, 2016
    also, post to moved to the non-CE forum here.
    Jon Kohler | Technical Director, Engineering, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler | Please Kudos if useful!
    A
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    • ahmedkhalil
    • Author
    • Adventurer
    • 8 replies
    • January 4, 2016
    ok thank you for your response
    regarding bios i downloaded what was suggested from prism UI and i think it was 201504
    and prism downloaded it and then start installation

    ok i will re-image nodes
    Jon
    Nutanix Employee
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    • JonNutanix Employee
    • Nutanix Employee
    • 547 replies
    • January 4, 2016
    - thanks. I did a bit of digging, and it looks like you hit a bug, in the Prism GUI, where it displayed the wrong firmware upgrade file.

    If anyone else hits this, just open a support ticket, as there is a recovery procedure for it (to get the system out of that mode).

    We'll have this fixed up shortly in a future version of NOS.
    Jon Kohler | Technical Director, Engineering, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler | Please Kudos if useful!
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