failed to upgrade bios from Prims

  • 3 January 2016
  • 7 replies
  • 3695 views

Badge +5
Dears,

i was trying to upgrade bios firmware from prism but upgrade hang at first process and when i tried to login on the remote console i saw that it's stucked at phoenix phoenix# termianl

i tried to delete hanged process but system is still hang at this terminal and coudn't normal boot

how can i solve this issue

7 replies

Userlevel 7
Badge +26
Assuming this is for commercial nutanix and not CE? Have you opened a case?
Badge +5
it's demo unit that has no upgrade
Userlevel 7
Badge +26
So you mean no support? Hmm this will be an interesting one as CE has no firmware management because of its nature. Jon what are your thoughts here? Has to be some way to get some help maybe in the regular forums for commercial?
Userlevel 7
Badge +30
- is this for the NX-1350 serial number ending *0026?

It would really benefit your firm to re-up that support contract, so that you can easily get support in a timely fashion for any sort of issues you might run into.


In the absense of support, You should be able to re-foundation the system using bare metal IPMI MAC, which will bypass this issue all together.

That said, I'm curious, what BIOS file were you using on the 1350?
Userlevel 7
Badge +30
also, post to moved to the non-CE forum here.
Badge +5
ok thank you for your response
regarding bios i downloaded what was suggested from prism UI and i think it was 201504
and prism downloaded it and then start installation

ok i will re-image nodes
Userlevel 7
Badge +30
- thanks. I did a bit of digging, and it looks like you hit a bug, in the Prism GUI, where it displayed the wrong firmware upgrade file.

If anyone else hits this, just open a support ticket, as there is a recovery procedure for it (to get the system out of that mode).

We'll have this fixed up shortly in a future version of NOS.

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