cluster in China stuck downloading NOS upgrade

  • 18 March 2016
  • 1 reply

Badge +10
I have a cluster in China running 4.5.x Because I upgraded my prism central to 4.6.x and didn't realize the older 4.5 was not supported I have to upgrade the cluster too.
the unit in Mexico was able to download and install from the GUI.

The download in China seem to get stuck, so I clicked the cancel download button.

now I'm trying to upload the latest 4.5 code from a machine in china through the GUI. But it just errors out. The alerts say the download is still running.

Not sure how to move forward from this point.


1 reply

Userlevel 7
Badge +30
Open a support ticket and we'll clear it out for you.