Hi,

Can u share the alert or error message?

F>P

@sl.farhanparkar pls check below the screenshot

Hi I recommend to open support case.

@sl.farhanparkar maintenance support contract expired. in process of renewal, might take time. any help meanwhile.

Hi,

The KB article need support engineer to validate what causes this issues, Even if the support is expired and if under process, you local account management team can help you get exception for the support.

Run ncc and check if there are other issues that might be causing this.

F>P

Hi,

You can also look at following

1. Check if you have any PD configured and snapshots from Prism.
2. Check if you have any Hyper-v check points, from Hyper-V manager or FCI manager.
3. Validate VM disk, if pointing to delta disk

If 2,3 are valid there might be lingering checkpoints either manually or by backup software, in that case u have to delete them manually. Sometime you will not see checkpoint from GUI but will see files or only from powershell.

https://thebackroomtech.com/2019/03/25/how-to-remove-a-hyper-v-vm-snapshot-using-powershell/

This might help you, make sure you have full VM backups before working on snapshots.

Hope that helps.

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@sl.farhanparkar 

Thanks i will check n update.

Hi,

as per this article, i found orphaned vss copies.

I need python script to delete them.

Below is the cmd history i found on cvm.

Any help in getting the python script or is there alternative way to delete these orphaned vss copied form the container.

hi @sl.farhanparkar 

Where can i find the python script for volume_shadow_copy _cleaner

Hi,

The cleaner script is only available with SRE, not available public. 

Please reach out to support or local Nutanix team.

F>P