Below are new knowledge base articles published on the week of January 4-10, 2026.
Support Portal login required:
- KB-19626 - Error when adding portal user: <email_address> is registered as a contact in another account of Nutanix Support Portal. Contact Nutanix Support to move user into <Account_Name>
- KB-20372 - VM deployment from template fails with "Failed to deploy 1 VM(s) from Template <UUID>, version xxx" after PC upgrade to 2024.3.x version
- KB-20403 - How to Enable Seamless Licensing (Portal Connection) in Prism Central
- KB-20424 - VM ADMIN role can't edit / insert a NIC to a VM
- KB-20511 - Unable to login to Prism Element after User Principal Name (UPN) change
- KB-20532 - Prism Central reports show incomplete category data for VM Summary Report
- KB-20578 - Cluster expansion or node replacement fails during node task execution
- KB-20597 - Retain a Virtual Machines BIOS UUID
- KB-20604 - Virtual switch create or update task triggered from pc.2024.3.x on AOS clusters running 6.10.x does not progress
- KB-20606 - Prism Central upgrade may stall due to incorrect vCenter credentials on a 3-tier ESXi deployment
- KB-20618 - Periodic load balancing disabled in Active-Active bonds
- KB-20622 - Scheduled Report Emails Fail with error "SMTP Error: please run connect() first"
- KB-20624 - NC2 Azure - How to replace the SSH key used for Flow Gateway VM CLI access.
- KB-20625 - NC2 - node indicated with "unknown power state"
- KB-20626 - MSP Controller logs missing on PC 2024.2.x or 2023.4.x
- KB-20636 - Infrastructure Manager page in Prism Central is blank when Prism Central Virtual IP is not configured
- KB-20639 - Infrastructure Manager - Create Management Domain task fails with HOSTING_CLUSTER_BOM_VALIDATION precheck
- KB-20680 - Prism Central >= 7.3: Mercury/Envoy based workflows (e.g LCM various workflows) might be impacted due to new ports requirements
Support Portal login not required:
- KB-20542 - Nutanix Files - Performance Degradation with a High Number of Files at the Share Root
- KB-20642 - Nutanix Files - Share Update Fails with "WBC_ERR_DOMAIN_NOT_FOUND" for BUILTIN user/group
- KB-20651 - How to Correctly Update the NDB 'era' User Password
- KB-20662 - Nutanix Data Lens - Ransomware alerts are not getting triggered which are present in un-resolved state.
- KB-20681 - NDB | Oracle Database Patching fails during Prepare Oracle Database Step