Hi there community, I’m hoping that someone can give me some guidance. We recently acquired a facility with some Nutanix clusters deployed, and this is my first time working with Nutanix. I have access to the vSphere hosts but no idea on the Nutanix side of things. Trying to activate the support portal with any and all serial numbers I can find just gives me an invalid serial number message….which means I can’t open a support ticket to ask about the serial numbers. I see each of the host machines running a Nutanix Controller VM, but I’m guessing there is a central management console tied to the hardware (NX?), and a spreadsheet from the seller lists some hardware/enclosure serial numbers, but under serial number just mentions refer to PRISM. I’m trying to hunt down someone at the seller to provide more details and make sure things get transferred, but is there anything I can do or look at in the meantime to figure this thing out?
Login to the community
Login with your account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.