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How to handle persistent Prism Central admin lockouts

  • October 7, 2026
  • 3 replies
  • 21 views

Moaz Ahmed Abdelghany
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wanted to share a real-world scenario I recently encountered regarding Prism Central account lockouts and see how the community handles similar setup challenges.

The Issue:

Our primary local administrator account on Prism Central kept getting locked out unexpectedly. After inspecting the logs, we traced the issue to an external automated log integration (like a SIEM/Splunk collector) executing API calls using stale credentials.

Even after disabling the integration at the source and resetting the admin password, the lockout behavior occasionally persisted due to cached sessions or residual background API requests.

Best answer by JeroenTielen

How we do it in production… NEVER use the admin account and create service accounts for each third party app who needs to have access to nutanix. 

3 replies

JeroenTielen
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  • Vanguard
  • Answer
  • October 7, 2026

How we do it in production… NEVER use the admin account and create service accounts for each third party app who needs to have access to nutanix. 


JeroenTielen
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  • Vanguard
  • October 7, 2026

Here you can find how to create a specific api key for your siem/splunk collector: https://www.jeroentielen.nl/create-nutanix-prism-central-api-key/


Moaz Ahmed Abdelghany
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ok , thanks JeroenTielen